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Introduction

In 1984, I launched a newsletter, Quarterly Commentary, subsequently renamed Current Review, and now Rent Review Matters. An outlet for my opinions, technical comment and insight, the newsletter Rent Review Matters, and writings elsewhere, provide a mine of useful information, designed to stimulate and inspire.

You will find an Index of keywords and archive years on the left-hand-side of this page and if you'd like to keep in touch via email updates then please click the RSS Feed at the foot of the Index.

I hope you enjoy reading and look forward to helping you in some way.

Michael Lever

PS - Since 2012, I've contributed to
LandlordZONE's monthly newsletter and from 2014 I'm a Guest Writer for its twice-a-month blog. LandlordZONE® ("LZ") is a website community and forum for landlords, tenants and others involved in letting property. You may visit LZ by clicking the links or you can read the articles by clicking on Landlordzone in the Index here.


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How to Appraise a Shop Investment

The short answer to the question how to appraise a shop investment is that everything about the proposition is reflected in the level of Zone A rent. But, because people generally like to have things spelled out, if only to ensure nothing much has been overlooked, here is the long version.

Shop investments are valued by reference to specifics, rather than generalities: namely, the nature of the particular town and importance of the particular trading position in that town. Towns and cities are ranked in terms of national and regional importance, according to multiple retailer representation and associated criteria, such as customer spending-power. The era of local and catchment population only shopping in the town where they live and/or work is long gone. Nowadays, spending-power, drive-time, parking facilities and the customer experience overall are determining factors. While each town will have its own trading positions, more important for investment potential is the relationship between one particular town and another, together with any wider influences that could affect that importance, such as new developments in the offing.

Towns vary in character, heritage, population (resident and catchment) and other socio-economic demographics. Each town has its own trading positions: in-town, the best position is the prime position, which might include a purpose-built shopping centre or mall at the heart of the town centre; everything else is classified as secondary. Secondary comprises secondary, tertiary, local, and neighbourhood. Out-of-town (including edge-of-town) shopping centres, malls, precincts, outlet centres and supermarkets are in a league of their own and depending upon the overall shopping experience may be the dominant shopping location for the whole town.

Over time, sometimes almost overnight in the case of a new shopping development, in-town trading positions can change. What used to be the prime position may become secondary, and vice versa. The presence of multiple retailers does not itself define a prime position: many multiple retailers prefer secondary positions.

Unlike town centre 'high streets' including secondary positions where the ownership of shop property comprises different landlords and owner-occupiers, purpose-built shopping centres, whether in- or out-of-town, are usually owned by a single landlord able to control tenant-mix. Shopping centre management is directed toward maximising the trading potential for both the centre's owner and the centre's tenants, whereas with fragmented ownerships, different landlords and so on, each individual landlord is likely to have their own investment policy, tenants having to fend for themselves.

Purpose-built shopping centres, being privately-owned, can be managed to a marketing plan, but investing in individual properties in the 'high street'  is riskier. In the firing line of day-to-day trading reality, retailers fall into two categories: those that actively support and contribute to community initiatives to generate custom, and those that don't. Those that don't are sometimes criticised by those that do but only because those that do resent the freely cashing-in on community initiatives. It's not that those that don't are anti-social, so much as a difference in approach to attracting custom.

Some retailers are destinations in their own right, others rely far more on passing trade. Ideologically, a town centre might be presented as a community but, in practice, it is not a level playing field: 
business is not an extension of social services.  Ultimately, some retailers are better at attracting profitable trade than others. Generally, the least capable are prone to bleating, the more successful adjust and adapt.

Amongst the factors affecting asset management and investment potential is not just the relationship between each particular building and its trading position, but also the relationship between that trading position and other trading positions in the town and other towns elsewhere. In the absence of a united front involving all interested parties, competing interests between (1) owners and their tenants in single ownership shopping centres and (2) the relatively dysfunctional policies of different landlords and tenants in 'high streets' can result in the 'high street' interests losing out.

Unlike single-ownership shopping centres where rent levels are geared to positioning of the tenant mix, with all leases generally containing more or less the same terms and conditions, other than rent, there is no obligation on a landlord of an individual shop property in 'high street' trading position to want the highest rent and/or to pursue rent review so, for example, rent reviews might remain outstanding. Consequently, rental levels even in the same street do not have to be consistent.  Furthermore, since transactions are particular landlord-tenant specific, a tenant is not obliged to agree the lowest rent and many retailers are rumoured to ingratiate themselves with landlords in exchange for preferential treatment elsewhere. Establishing a surveyor-acceptable common denominator for the level of rents is a matter for informed opinion. The adage 'one swallow does not make a summer' is cited whenever a transaction is thought to be out of line.

For decades, it's been said there are too many shops.
The polarisation of the retail market over the past twenty years or so suggests there may now be too many towns. To evaluate prospects for a town, thinking that it's nice place to live in may not be the correct criterion. It also has to be a nice place for most people to shop compared to whatever else is nearby. To avoid being subjective the definition of  "a nice place to shop" must allow for different tastes and spending-power. A busy-looking town centre might suggest popularity but is not necessarily indicative of a growth area for investment.

Having decided whether the town itself would be worthwhile investing in, the next decision is to select the trading position in that town.  As well as monitoring footfall, (passers-by, where do they come from, where are they going), the question is what influences if any could affect the potential for that trading position.  Depending upon the location, influences are numerous, ranging from tourist attractions and public transport facilities to proposed redevelopments.
Successful retailers have it within their power to make or break the popularity of a trading position. Unless one is privy to the facts, it is difficult if not impossible to assess whether a particular tenant or other retailers nearby are doing well. A shop that looks busy isn't necessarily a profitable business. The stability of a trading position and its attraction for new tenants will depend upon whether the established tenants are trading profitably as defined by the established retailers' particular requirements. It is possible to buy a service that assesses tenant-covenant, financial standing and so on - in my opinion the sort of information for gauging rental security that is readily available on-line if you know where to look - but rarely will an investor get the sort of information that is vital. It's all very well paying to be told that 'x plc' has for example 300 branches, a turnover of £xM, net profit £yM and net assets of £zM but what's equally if not more important is whether that particular retailer intends to remain in occupation in a particular trading position and for how long. In the absence of procuring confidential commercially-sensitive information, including whether the shop lease is on the market, the experienced-eye becomes the reliant factor.

The best properties rarely come on to the market so generally investors will have to be content with second-best and within their affordable price range. Property dealers trade on opportunity, but private investors like to buy for long term hold, often the life of a mortgage of say 20 years. The prospects for the investment should be assessed by reference to the envisaged period of ownership. Using the 20 years example, how likely is is that the proposition will perform as investment over 20 years?  I reckon towns that provide a ready supply of propositions available on the market tend to be unstable and lacking investment prospects. Many  properties do the rounds, cropping up for sale over the years, sometimes via the same auctioneers or agencies. At present, I'm advising on a shop property that's been sold in 5 different auctions since 1999, on each occasion at a different price.

The proposition is a particular property so the nature of the property itself is important. Generally, investors prefer to own complete buildings (shop and upper part) rather buy piecemeal (shop only, upper part sold off). For residential investors looking for bargains, there is a lot to be said for a shop and upper part. It may be possible to convert the upper part into one or more flats, and/or to sell any existing flat separately should the opportunity arise. Where the shop premises includes a flat above, all let on a business tenancy, and where the shop tenant is not in occupation of the flat,  there is potential within the Landlord & Tenant Act 1954 for opposing renewal of the whole on expiry or denying the shop tenant the right to renew of the flat as well and getting the flat back for a relatively low amount of compensation.

Having selected the property, the next point to consider is the rental value. The benchmark is the open market rent for the premises.  The open market rent differs from the closed market. The closed market is where the tenant has negotiating rights and a dispute resolution procedure. The practical distinction is whether the landlord is in control and the tenant’s only choice to take or leave it.

When the shop property is let already, the starting point for comparison with the benchmark is the rent currently payable (the 'passing' rent). When the shop is vacant and to let, the starting point is the estimated rental that would be obtainable on the grant of a new lease. The passing rent is certain. The estimated rental is uncertain.

The first question is whether the passing rent is correct, or too high or too low.  To answer, first establish the type of occupancy: is it a tenancy (popularly a lease), a periodic tenancy, a tenancy-at-will, or a bare licence? The passing rent would have been agreed on some basis: the question upon what basis includes what rights, if any, does the tenant have. It is also necessary to read the existing documentation.

The basis for the rent is important. Rent does not exist in isolation: rent is the product of the terms and conditions of the lease upon which the premises are let and would be let. One cannot state categorically “this is the rent for the premises” without also defining the terms and conditions in the lease. That surveyors generally do say 'this is the rent for the premises' includes, by implication, assumptions regarding the terms and conditions of the lease granted or to be granted. Anyone that answers the question 'what is the estimated rent?' for premises that are let already without taking into account the terms and conditions of the lease or the nature of the occupancy that is in force is likely to come up with the wrong answer. For example, if the existing lease contained a restricted user clause then the passing rent might be lower than if there were no restriction. Similarly, if tenant has carried out structural alterations to the property then the effect on rent of those improvements might have been disregarded at the last rent review; the question then is whether and when the rental value of those improvements would revert to the landlord.

(On renewal of an existing tenancy where Landlord and Tenant Act 1954 case-management procedure is underway, a draft lease for the uncontentious terms and conditions will be agreed between the respective parties’ lawyers before the respective parties' expert witness surveyor reports on rental value are prepared and exchanged. To value a rent, the surveyors must have something tangible and agreed in principle to go on. With a brand new letting, it is rare for the draft lease to be submitted before the tenant makes an acceptable offer of rent. Usually, the draft lease is submitted after outline terms and conditions are agreed in principle (heads of terms, subject to contract, etc). Since rent is a product of the terms and conditions of the actual lease, the test of integrity when drafting the lease is whether if there were a rent review on the same day as completion of the lease the rent would then be the same as the initial rent.)

To compare the passing rent with the estimated open market rent, the passing rent is devalued. Depending upon the type and size of the premises, shop rents are normally devalued to the Zone A rate. Zoning is a measuring methodology for comparing shops of different sizes and layouts to arrive at a common denominator. Having calculated the area in terms of Zone A (known as “ITZA”) and deducted values for non-zoned parts of the premises including, for example, any residential accommodation, the net rent for the shop is divided by ITZA and the result is the Zone A rent. You can find out more about
zoning here.

To make a comparison with the estimated open market rent, it is necessary to devalue the evidence, preferably of open market lettings but if not available then the next best thing, according to the hierarchy of evidence. Evidence generally is what other landlords and tenants have agreed or had ascertained for similar types of premises. However, evidence is not only of other rents agreed but also the terms and conditions of the leases and other types of occupancy. For that you would need to know precisely or as near as possible exactly what has been agreed by others.

For the do-it-yourself investor/landlord, sourcing comparable evidence is not straightforward. Rents and agreements are confidential to the parties concerned. There is no public register. The nearest to a national resource is to buy copy leases that are registered with the Land Registry. However, having a copy of someone else’s lease isn’t going to get you very far if you don’t have the rental devaluation. Rateable value could be a clue: rating areas on-line are freely accessible but rating areas, as well as being notoriously unreliable (arithmetical inaccuracies, also it depends when the premises were last referenced (measured) for rating), often differ from valuation areas for actual rent so can only provide a rough guide and should not be relied upon. Other quasi-public domain sources include shop agents' websites, auction catalogues, and stock exchange public property company results and announcements. For surveyors, our sources include subscriber-databases (generally a mishmash of agents particulars, auction catalogues, and industry press-releases), information that we obtain direct from landlords, tenants, and other surveyors, our experience from work undertaken and in-hand, and our own record systems. Created in 1975 for my own use, I own possibly one of the largest computerised databases of shop rents; at the touch of a button, I can access information in seconds and whilst I don’t profess to know about everything happening in the places I monitor, it doesn’t take me long to familiarise and gather evidence.

An important point to remember about comparable evidence is that transactions are confidential and the information, often of considerable value, is guarded jealously. The commercial property market thrives on the free circulation of comparable evidence but it’s not ‘free’ in the true sense: it comes with the implied understanding to not misuse it. Arguably, Data Protection Act limitations apply; it is suggested that either or both parties' permission should be obtained before facts are released. In any event, it is not compulsory for either landlord or tenant and/or their respective surveyors to cooperate with requests for evidence. Since shop tenants tend to close ranks over disclosure of rental agreements, unless it suits them to co-operate, it can be difficult if not impossible for a landlord wanting to establish the facts if you don't have the contacts.

The reason surveyors are more likely to be able to procure evidence is that landlords and tenants come and go, whereas surveyors endure, so are likely to come into contact with one another sufficiently regularly to want to reciprocate. The shop property market comprises thousands of different landlords and tenants, (approximately 400,000 trading fascias have been identified) but there are only about 4,000 multiple retailers (including banks) which narrows things down a bit, and since fewer surveyors deal with shop property rents on a regular basis and reliably so, knowing whom to ask comes from experience.

Having devalued the evidence and compared the Zone A level with the passing rent Zone A, any other differences must be considered carefully. Apart from any technical adjustments and allowances, the effective date of the evidence is important. Evidence can be historic and the definition of historic varies. Generally, evidence within the same year or so, unless 2008 when before August that year predated the downturn, is preferred but where there is no recent evidence it becomes a matter of informed opinion which is where surveyors come into their own: informed opinion may also be used as evidence.

Particulars for the sale or auction catalogues of shop investments often mention Zone A rents nearby. Such mentions  should be treated with caution. As I’ve said, it’s not just extrapolating the Zone A rent from one transaction and applying it to the shop premises under scrutiny: the terms and conditions of the respective leases are also vital.

After ascertaining the Zone A relationship between the passing rent and open market rent, the next question is how to value the investment.  Where the passing and open market Zone A rents are about the same, the question is why or whether the rent should increase at the next opportunity, normally a review or lease expiry/renewal. In my last missive, I've already said that 'upward-only' rent review doesn't mean the rent necessarily has to increase. Why is about the future direction of the market for the premises, also known as supply and demand. A change in ownership of an existing property does not increase the supply so the question is whether there is any demand for the premises. If there’s no likelihood of any increase then the investment is not going to perform, except in the context of the buyer’s subjective reasons for wanting the proposition.

Historically, a rule-of-thumb yield for non-growth propositions was at least 10% but since the early 1970s - when for reasons, if you’re interested, you can read more about here
Valuation and Overpaying - the traditional demarcation of the market into non-growth and growth is virtually non-existent. Based upon the cost of borrowing, the same nationwide, yield rather than ‘location, location, location’ has become the determining factor for most buyers.

Assessing risk by reference to yield depends upon the tenant's covenant. National companies, multiple retailers and banks, all considered more secure propositions tend to fetch higher prices than shops let to independent retailers and local shopkeepers. The fact that larger companies can up-sticks or go broke without warning doesn’t seem to have altered a view amongst some investors that a shop let to a multiple retailer is likely to relet to another multiple retailer. That view is based on no evidence whatsoever: one reason many trading positions (including numerous  ‘high streets’) are not as primary as they were is that multiple retailers have relocated to better locations.

When the passing Zone A rent exceeds the open market Zone A rent, the question is for how long is the passing rent secure. Assuming the tenant does not go bust in the meantime, the over-renting will expire on renewal of the lease when the market rent will apply.

When the passing Zone A rent is below the open market rent, the investment is reversionary. Reversionary implies growth because the reversionary rent is the rental value of the property if it were let now at the estimated open market rental. Since the estimated rental would not be known for certain, either agreed or ascertained, until sometime in the future, the reversionary value is deferred by the number of years to the reversion. (I've emphasised 'implies' because growth is not certain merely because of differences in the respective Zone A levels. The next rent review date may be years off by which time what is now the latest open market letting could be historic; in the meantime, the market might have changed.)

The starting point for the valuation of a shop investment ought to be the valuation of the property if vacant, but invariably it is not. Vacant possession value could be more than or less than or the same as the investment value, depending upon the location and trading position.

Shop property let already is generally valued subject to the benefit of the existing lease (occupancy) so the two elements get muddled and the proposition (property plus investment) treated as one. Since the tenant's covenant (identity of the tenant) often makes a difference to the value of the investment, it can be difficult to distinguish the separate elements.

The muddling of values (where the shop premises are let already) tends to be linked to sentiment. Generally, sentiment is a better driver of market momentum than technical valuation. Hence, depending upon the degree of sentiment in the market, the same shop property investment could, for example, be valued at anything between about 1% and 15%+ which means that the timing of the purchase becomes critical if you want to avoid overpaying, and the timing of selling if you want to avoid becoming lumbered.

The property industry has debated at length the difference between price, worth and value.  In outline, price is what the seller asks and buyer agrees and the amount that the proposition fetches is what the proposition is worth to the actual buyer. In other words, worth is subjective. Value is objective: what the property would fetch generally, regardless of whether anyone would pay more. Anyone who has agreed a price with a buyer only to have the property down-valued by a surveyor for the bank will have their own views, but thinking that value must surely be what the particular buyer pays is wrong because that view makes no allowance for the actual circumstances.

There is a school of thought that will only buy where a profit can be had from the difference between the cost of borrowing and the starting yield from the property. There is nothing wrong with that, provided it is not confused with property investment. The cost of borrowing, interest rates generally, is nothing to do with the value of property, but that doesn’t stop countless investors believing there is. Consequently, prices vary according to prevailing interest rates and market sentiment. Strong demand, combined with easy borrowing, generally results in lower yields.

When price is sentiment-oriented, the technical value can be difficult to gauge. Arguably, the best indication is the forced-sale valuation that banks and lenders require. The challenge of sentiment is that it is subjective to the buyer and geared to market-momentum.  It may sound bizarre for a proposition to be priced at 3%, 7%, 10% or whatever depending upon the instability of market momentum, but that's sentiment for you.
Sentiment distorts underlying value. When you buy priced on sentiment, you are taking a risk that the market would be at least equally sentimental when you want to sell the investment. One reason guide prices for auction lots often bear no relationship to the result is not a consequence of the auctioneer or seller underpricing, but of underestimating the degree of sentiment. Auction reserves are normally based on technical valuation considerations.

When you buy on valuation, as distinct from sentiment, you are also taking a risk that the valuation is correct. Since valuation is only an opinion, albeit an informed opinion, the question is whether the opinion would prove correct when tested in the market. The beauty of opinion, at least from the surveyor's perspective, is that the valuation is at a certain date. It is not possible to value in advance - that's prediction - so it's anyone guess whether the opinion would stand the test of time. There are valuation criteria that surveyors have to respect, also a duty of care, but a margin for error is permissible. Study case-law on negligence claims and you’ll find they tend to be circumstances-specific.

Capital value is expressed as percentage or years' purchase ('YP'). Whether % or YP, each is another way of saying the same. Yield is the income return on capital and is calculated by multiplying the required return by the passing rent plus the estimated rental value deferred. (Some landlords and surveyors prefer discounted cash flow ('DCF') analysis, which is a method of valuing using the concepts of the time value of money. All future cash flows are estimated and discounted to give their present values —the sum of all future cash flows, both incoming and outgoing, is the net present value (NPV), which is taken as the value or price of the cash flows in question.)

YP is a similar calculation but instead of percentage yield is expressed as a number of years. For example, a property let at £100,000 a year yielding 10% would be priced at £1M. 10% = 10 YP. (100/10=10). One advantage of thinking years' purchase is not just to have an instant calculation of the number of years to get your money back, as much as to increase awareness of the potential. For example, at present 7% yield sounds better than 1 or 2% interest from cash on deposit but it'll take 14.28 years (ignoring tax, etc) to get your money back by which time anything could happen to the particular property and/or the tenant and/or the location you're buying into.

In conclusion, to appraise a shop investment properly requires a technical approach and a thorough understanding of business tenancy law and and valuation, which is why it's advisable to consult an experienced retail property surveyor. If you don't want to pay for what might be perceived common sense, instead perhaps taking comfort from what others are paying for similar propositions, then at the very least, in my opinion,  you really ought, with respect, be giving more credence to whether (1) the town and (2) the trading position will endure, (3) the passing rent would reasonably be expected to increase during the remainder of the term and on renewal, and (4) for how long the tenant's covenant (for which you may be paying a premium) at the property will last.  If you skip all that and simply focus on the yield and tenant covenant then more than likely you'll come unstuck.

Business Tenancy Law

A business tenancy is a commercial contract, which means the parties are deemed to know what they are doing. The terms and conditions that the parties agree before the lease is signed and completed are subject to a combination of legislation which may or may not be overriding, and the body of case law for the interpretation of actual wording and phrasing.

Business tenancy law comprises legislation (Acts of Parliament, including Orders and Regulations) and case law derived from court rulings on particular issues which in many instances set a precedent and constitute evidence in support of an opinion.

Case law is the set of existing rulings that have made new interpretations of law and can be cited as precedent. Legal principles are often enunciated and embodied in judicial decisions.

For the most part, the interpretation of the construction of the wording and phrasing in leases, including lease analysis, is based upon an understanding and appreciation of case law. In my computerised law library, I have details of thousands of cases, with information and articles from reputable sources. I also subscribe to leading on-line law resources.

Whether case-law is reported or unreported, it could be binding.

To quote Lord Denning, writing in the foreword to the microfiche edition of The Court of Appeal Transcripts 1951-1980:

… every decision of the Court of Appeal on a point of law is binding on all courts of first instance and on the Court of Appeal itself. No matter whether the decision is reported in the regular series of Law Reports, or is unreported, it is binding. Once you have the transcript of an unreported decision, you can cite it as of equal authority to a reported decision, so it behoves every counsel or solicitor to find, if he can, a case – reported or unreported – which will help him advise or win his case.

Generally, I find Clients are not that interested in the details of a particular case (unless, of course, it's a matter they themselves took to court). Of greater interest and much more importance is how a particular case could and might affect their own situation. With business tenancies, use of and reliable on precedent is not necessarily sacrosanct, because much may depend upon the particular circumstances or facts surrounding the case, and often each new situation has to be assessed on its merits. The interpretation of the construction of leases is fashionable. Literal interpretation may have given way to a presumption in favour of reality, but not necessarily in all instances.

Typical matters where I am consulted on the legal aspects include whether time is of the essence for a rent review, the validity of notices, the wording of Calderbank offers, how best to defeat landlord opposition to renewal of a tenancy, whether better to take a long term lease with a break clause or a short lease with an option to renew, how to obtain more than the statutory compensation on non-renewal, reducing service charges, the effect of the Competition Act on the permitted user clause. Negotiation for rent review, include dispute resolution procedure and lease renewal including expert witness reports is also heavily dependent upon case law.


A Refreshing Change

Becoming, being a landlord will change you. In the driving seat, no longer a passenger, will shift you into a different state of mind. Investment does that to people: the feeling that others are paying you is enlightening. A business plan is rarely straightforward; at a higher more focussed level of understanding, your way forward will be clearer. What next to do for the best is less likely to be an issue.

The taking of advice and help is still necessary, but not from anyone. What’s needed is advice and practical help from people who really do know what they are doing, what is happening at a deep level of understanding. New ways of thinking are emerging, advancement in technology sees to that, but the fundamental principles are unchanged. Professional advisers have a dual-role: to act for you and guide you through the complexity of the property system, the law and valuation and to extricate you from your mistakes. Good advice will point out the pitfalls and prevent falling into them; wise advice will help prevent making mistakes in the first place.

With commercial property, mistakes are readily available. They serve as a reminder a landlord is not infallible. Anyone can buy what they fancy, but beauty is not necessarily packaged to appear obvious. There may be hidden qualities in the discarded and neglected – as anyone that paid next-to-nothing for commercial property in run-down parts of East and North London can testify now that prices have shot through the roof. Anyone can read a lease but literally is not necessarily the correct conclusion. Legislation can override, so too can case-law.

Investment may be a passive, you can buy to hold, come what may, but what to buy is a challenge. All property is owned by someone somewhere but it doesn’t have to be you. Statistics are averages. For the long term, you have to get your choice of a particular property right from the start or over time you could find yourself out of pocket.

For successful investment it pays to be pro-active. With business tenancy asset management, problems can crop up all the time, often when least expected, frequently when least convenient. A difference between a passive and pro-active investor is the ability to transform problems into opportunities.

Tenants may be corporate entities but are run by people; and people have feelings. If already in your nature then it may not hurt to be accommodating of tenant requests, but nevertheless it will pain if your approach does not lead to you becoming better off. Business tenants are very good at getting what they want at the expense of the landlord. You will have to be firm in your dealings with them, possibly tougher than you normally are with others. To call a bluff, you may have to be willing to let go of the existing tenant, no matter how tempting to hang on. You may have to leap into the unknown and risk a void to improve your prospects. Wise advice from a professional sounding-board will prove a good investment.

Property does not perform, people do. Performance is a measure of achievement. “Wealth is the product of man’s capacity to think”. How wealthy you become depends upon thinking like a wealthy person. Property is not simply a commodity, land and buildings for occupation, it can also double as a store of money. Play the property game well and substantial amounts of money can come your way. You can jump on the bandwagon whenever excitement is in the air, but the big money comes from listening. Listening to wise advisers, listening to what you don’t want to hear, listening to yourself.

When you listen, you hear timing. Successful investment and all that entails is about the art of timing. When to say yes, when to say no. Indecision and choice become things of the past. The more adept, the more you trust your intuition at all times, not just in emergencies and in crisis as do most people. Most people lurch, thinking problems are normal. Essentially, a problem is about direction, a helpful signal in a tangible form. Letting go of wanting to be like other people will result in being yourself. Being yourself is the first step in knowing what to do, to whom to turn for help and guidance.

Anyone can become a property investor by putting their money and mind to it, but there’s a cut-off point, a limit after which things start to go downhill. The point of no return is to warn you. To change your approach to investment. When something comes naturally, you are made for each other, well-suited. All property belongs to someone somewhere but not all property comes onto the market. At any time, the selection of property for sale may not be the property for you. You may have to bide your time, to be patient, perhaps extremely, until the right moment arrives for you to strike while the iron is hot.
People generally are impatient. Most people are scared of going it alone because they are inhibited by a desire to be popular. Lacking emotional self-confidence, they follow the crowd. As Warren Buffett said of equities, “you pay a very high price in the stock market for a cheery consensus.”

To swim against the current of common opinion is contrarian, but to succeed in commercial property investment requires a different mindset. Serious research and a thorough understanding of the principles and forces at work to ensure the crowd is wrong or else the signs can be misinterpreted. The market is so distorted by sentiment and eagerness that long-gone are the days when low yield could be interpreted as certain growth or high yield meaning trouble ahead. Impatience will cause you to become involved regardless. Impatience is an addiction, it takes hold of you and habitually destroys your capacity to think.
Be yourself and you will have one strategy in common with successful investors – let the market bring the deals to you, rather than you chasing after them.

"Upward only" rent review

Contrary to popular belief, ‘upward-only’ rent review does not mean the rent must increase.

An ‘upward-only’ review means that the rent payable after the review to open market rental is agreed or ascertained would not be less than the rent payable before the rent review, even if the open market rent were lower.

I think the reason for the misunderstanding stems from not appreciating the difference between rent
review and rent payable.

Where the review is to open market rent, as distinct from some formulaic change, such as inflation index-linked or percentage uplift, the rent will be the open market rental at the valuation date. The valuation date is normally the same as the review date unless otherwise stated in the lease.

The rent payable is the amount payable
after the review is agreed or ascertained. Therefore, depending upon the market rent at the valuation date, it is possible for that rent to either be less or the same or more than the rent payable before the review.

When the market rent is lower than the rent previously payable, an “upward-only” review could in some circumstances still result in the rent
payable after the review is agreed or ascertained being less than rent payable before that review. For example, if at the previous review in say 2009 it was agreed that the increased rent then would be phased over the ensuing period of 5 years, such as £25,000 pa for the first two years, rising to £26,000 at the third  year, rising to £30,000 pa at the fourth and fifth years, the average rent over five years is £27,200 per annum. The passing rent immediately before the 2014 review would be £30,000 per annum, but whether the rent payable after the 2014 review is agreed or ascertained would be defined as £30,000 or £27,200 pa would depend upon what was agreed by the parties when the 2009 review was documented.

Rent review dates are normally at pre-set intervals calculated from and including the commencement of the contractual term. The dates do not have to be at logical intervals: it all depends upon what was agreed by the parties when the lease was granted or subsequently varied.  Also, the term commencement doesn’t have to be the same date of the lease: the date of lease is simply the date of the document.

It is irrelevant the rent will be fixed for several years, the duration of the revised rent is built into the rent review system, with adjustments or allowances for variations from the norm, the norm itself depends upon the evidence.

Depending upon the state of the market at each review/valuation date, the timing of each subsequent review might coincide with upturns or downturns in the market and/or a different interpretation of the valuation guidelines in the lease; in the event of downturns or static periods resulting in nil increase. Hence, when the review is during a downturn or static period, the rent agreed or ascertained at an earlier review could be greater than the market rent at each subsequent review, with the result that the premises could become overrented. Also, particularly with sale-and-leasebacks and lease restructuring, the initial rent on grant of lease might have been set above the level of market rent at that time, the tenant’s intention that the rent should not increase throughout the term. In fact, in many locations, no evidential justification for any increase at all in rent throughout the term is precisely the fate that befalls many an inexperienced investor. (A lack of evidence may not mean nil increase; there are other ways of procuring an increase, including having a thorough grasp of the finer points of rental valuation  and lease analysis.)

It might be thought that over-renting, as a result of an upturn in the market at some stage followed by a downturn, or a deliberate ploy only creates problems for tenants that cannot afford continuing to pay more or want to assign or sub-let, but it can also affect the capital value of the landlord’s investment because the excess rent would only endure for the remainder of the term and during any holding-over period, if any (before statutory procedures are underway). On reversion (expiry of the lease), and assuming the tenant wants to renew, and assuming the Landlord and Tenant 1954 procedures are observed, the rent at the commencement of the renewal term will be the market rent regardless of any previous ‘upward-only’ cushion. Therefore, if the rent payable before expiry of the lease were greater than the market rent on expiry, that lower market rent would be the initial rent on renewal.

It is not just over-renting as a result of higher rent at an earlier rent review date that can lead to a lower rent on expiry/renewal of the lease. Where the rent review basis in the expired lease is index-linked or a percentage uplift, the initial rent on renewal, assuming Landlord and Tenant Act 1954 principles, will be the market rent, regardless. Since index-linked rent review and minimum uplifts can result in the rent payable becoming higher than the market rent, the landlord would be worse off on renewal of the lease and depending on the market rent at the start of the renewal might not recover for years. For example, assuming the initial rent was £50,000 per annum, for a term of 20 years and at each 5-yearly review the rent increased by 5% then after three reviews the rent payable would be £57,881.25. On expiry, the lease is renewed for another 20 years but even though the same percentage arrangement might continue as the basis for reviews in the renewal lease, the initial rent at start of the renewal lease would be the market rent which might be lower, say £45,000 per annum; if so then at the third review of the renewal term the rent would be £52,093.13 per annum.

Erroneously thinking that ‘upward-only’ rent review is a panacea for successful investment is something that commonly befalls inexperienced landlords and can play havoc with expectations.
Generally, minimum percentage uplifts and index-linked reviews are artificial devices ostensibly to enable the tenant to budget for future increases, but primarily designed to trick inexperienced investors into paying more for the investment proposition than the property would otherwise fetch if the rent review(s) were to open market only.  Consequently, investments whose rent reviews are index-linked or fixed percentage increase make sense for easy management and rental income cash-flow but don’t be fooled into thinking they are also blue-chip for growth and investment performance. At rent review, the likelihood of encountering tenant resolute resistance to any increase over and above the contractual obligation is almost guaranteed.

Safety in Numbers

Physically outwardly people are different and different nationalities each have their own cultures but, other than gender, human beings are basically inwardly the same. When for whatever reason we are emotionally upset at some level, whether consciously or subconsciously, we become psychologically off-balance so will have a propensity that steers us in one direction more than another. It is inclination, a ‘position of comfort’, that is,  for example, why people generally only listen to what they want to hear, or don’t take any notice of anything that doesn’t make sense to them. In such a state, warning signals, often subtle, can go unheeded. Often it is only after a tangible symptom is experienced that we take action to remedy the situation in the hope it is not too late to do anything about the underlying problem.

Many people think problems of any sort are normal, but I do not. In my philosophy, a problem is a fault in direction so, essentially, it is not possible to have more than one problem at a time. In reality, having more than one problem at any time is simply fragments of the same underlying problem. Delve and you’ll find a common thread.  A problem will not go away of its own accord: it may be swept under the metaphorical carpet, put to the back of your mind, but inevitably it will find a way to attract your attention. You will have to do something about it. The longer the delay, the harder it can get, the more expensive it can become to remedy.  The reason problems are direction-related is to enable us and the reality we can create for ourselves to remain in sync with the ups-and-downs of life generally. About how you respond and react to whatever is happening right now, including what you are reading now and thinking about as you go.  A problem must be transformed into an opportunity and the more adept you are at doing that as you go the less likely you’ll come unstuck in times of change. As I say, everything in life hinges upon the consequences of two words ‘yes’ and ‘no’. Which means problems can be avoided by taking preventative action. (Word of warning: trying to think of every possibility in advance is likely to leads to nervous breakdown.)

Applied self-development is integral to investment success. When you know yourself inside out, you’ll naturally know whatever you need to say and do and if you want to help make a difference to the lives of others what needs saying and doing.  (Caution: don’t try this at home unless you feel confident enough)

In a balanced frame of mind and in the context of property investment, essentially, there is no difference between residential and commercial, or any other type of property for that matter. Both have the potential for investment, of enabling you to become better off than you are now. The only differences that can affect your prospects of success are in how the property is bought, managed, and sold. Any other differences are by-products of bias and prejudice. Both have their share of success stories, of the property that spectacularly outperforms, or the tenant whose improved covenant and financial standing enhances capital value. And both have their share of horror stories, of the tenant that goes broke or trashes the place before leaving.

Demand and supply provide the fuel for short-term action and whether change is seen as for the better or worse depends upon your ability to capitalise on opportunity. The long-term driving force is the socio-political economy and how the property market relates to what will happen in future.

At macro-level, residential property is subject to political ideology, a continual cry to build more new homes suggests shortage to the opportunist but can put a damper on prices for existing properties in the locality. Rents for residential property can increase as mortgage criteria for would-be buyers tightens, but lending relaxation can remove the froth. Commercial property can be affected by new development, changes in the law, and tenants rethinking their business priorities. Ultimately investment value of all property depends upon someone else paying more than you; and the profitability of the particular property to you depends upon how much you pay when you buy, what return you get during the period of ownership, and what you get when you sell.

For peak performance, the goal for human beings is perfect balance and harmony. Extremely challenging self-discipline to always be spot-on, second-best is to have emotional flexibility and financial agility, to be able to adjust your attitude and consequently your thinking at a moment’s notice. But most people are not as fit as that: instead they are set in their ways, do not have what it takes, and most investments prove second-rate. Hence, the property is held beyond its shelf -life as an investment and gradually becomes a problem, where the tenant’s conduct and requests are accommodated regardless.

A common reason for not wanting to sell is tax. Private investors particularly dislike paying tax even though the net proceeds from selling at peak will often be more than after management problems have set in. Another reason is what to do with the money which considering many private investors do depend upon the income from their property might in principle make one think they would be more canny at maximising were it not for a laziness that comes from being an armchair investor. The question is not what to do with the money but whether it would pay to re-invest in a prevailing market when prices are out of sync with property fundamentals. But that is also symptomatic of impatience. It doesn’t follow that one should immediately reinvest the proceeds for the sake of it: what should follow is to hold the cash until the right investment opportunity comes along whereupon it can be bought at a moment’s notice: an investment approach which held in good stead many investors during the immediate aftermath of the 2008 financial crisis. The best time to buy is when the world and his wife cannot. A contrarian approach that calls for deep thinking of a special kind.

Investment is about liquidity, about being able to at least get your money back at short notice. Inflation is present by default so can be ignored in the calculation. In the pecking order, cash on deposit is the purist form of investment, closely followed by equities (stocks and shares) which provide the most opportunity to pit your wits and skills, the sheer volume of transactions assists market liquidity and keeps costs to a minimum. Then there are alternative forms of investment of which property is especially attractive for its unique attribute: the legally-binding payment of rent and in the case of commercial property the ‘upward-only’ rent review whereby at the least the same rent as passing will endure for the contractual term.

Measuring return on investment can be benchmark-related, such as an index, or absolute. In my opinion, absolute, cash performance net of tax, is the better approach. Generally, the financial services industry thinks in headlines. Being told an investment has grown by 10% is more impressive than the true figure after adjusting for inflation and the costs of realising that gain.

Unlike shares in a property company that is quoted on the stock market, where share-price performance is subject to stock market psychology as well as the skill of the company’s managers, direct ownership of property is an illiquid investment, whose costs are hefty which means the risk of loss is greater so the need for rewarding performance to counteract has to be certain. There are however no guarantees, no reason other than emotional and intellectual know-how for your choice of particular property to succeed as an investment. Therefore, because know- how is the test that most investors fail to pass, to overcome the uncertainty and to prevent demand from becoming static, property has developed a reputation as a hedge against inflation. Consequently, people generally buy into the idea that the property market must be viewed as a long-term investment.

Long-term investment in the property market is a source of rich pickings for banks and advisers. Regardless of whether or not your choice of property performs, whether or not you do in fact become better off, a substantial percentage of financial resources is extracted from you, being one of the multitude, into lining the pockets of the few. That is why, all other factors remaining equal, the ease of management in the choice of property medium is critical. And that is why the cost of borrowing and the cost of advice in themselves will make a difference to your return on capital.

Psychological imbalance is caused by adverse influence in early upbringing, social conditioning, and peer pressure. Instead of equal measures of yes and no, a combination of positive support and constructive criticism, the cumulative affect of an overly negatively or underly-enthusiastic here and there can as the years pass make all the difference. I believe that in our heart of hearts, we are all purists. It is at the more mundane superficial levels where the impurities have crept in and toxins allowed to fester and run riot that psychological damage occurs. Naturally geared to balance and harmony, we can counter-act any deficiencies but what sort of adjustments and how much fine-tuning depends upon each individual. Only you know what you need.

It is natural to want to be better off, so choice of investment ought not be a hit and miss affair, but frequently it is. Indeed, choice, a psychological device for ensuring we are on track for our own individual aspirations rather than those of others, ought not to enter our thinking at all, but it does. Decisions, decisions. Bombarded by attention-seekers and half-baked ideas, we can, unless we learn to be ruthless become confused, thought and feeling in a state of uncertainty. (If the idea of becoming ‘ruthless’ bothers then define it as being friendly to everyone but saying no to most of them.) Living in fear, to protect ourselves from repeating mistakes, evidence is preferred to instinct. Rather than unreservedly trust intuition, gut-feeling is analysed and doubted. Instead of formulating a strategy, we disconnect from our metaphorical true path and end up buying whatever takes the fancy, the mood of the moment. The property investment portfolio is a hotchpotch which we might justify as diversification for spreading the risk but really it’s just safety in numbers.

Sentiment v Technicalities

With commercial property rent review and lease renewal when practical help from a surveyor is sought, as distinct from seeking advice, there are two types of client: those that are only interested in the end-result, and those that want to have the process explained at every step of the way.

I used to think the types were age-related, but I have come to realise it is more about the degree of faith and level of trust that the client has in the surveyor’s overall ability. A youngster surveyor with only a few years’ experience under their belt may have the technical competence that comes from text-book thinking, but is less likely to have anything like the amount of wisdom that stems from dealing with situations over many economic cycles. Any lack of experience is normally reflected in demeanour and conversational style.

To be required to provide explanation at every step of the way can be very tiring and frustrating for the surveyor. It is one thing keeping an experienced knowledgeable client informed because the terminology and subtleties won’t need spelling out, but you try telling someone whose knowledge of the subject is obviously lacking, even if they don’t think it is, and immediately you’re into having to manage the client’s expectations.

When you trust a surveyor that knows what they are doing, amongst the benefits you get is the one thing that micro-managing a surveyor will stifle: creativity. A surveyor left to their own devices without being influenced by the client does not necessarily mean that the surveyor will automatically think of everything, but it should at least avoid the pressure that can be imposed by limitation. In my opinion, there is no point in wanting a surveyor to provide practical help only to insist upon how that help is performed.

Surveyors do not make the market, we merely interpret it for the benefit of our clients. The market is indifferent, it does not care about what happens to participants, but surveyors are concerned (a cynic might say for their own livelihoods if nothing else) so have developed a methodology that may be summed up as a combination of opinion and evidence.

Even though valuation is an art just as much as a science, the evidential approach tends to be preferred because that enables surveyors to be able to justify opinions. To be able to satisfy the assertion to prove it. Our ways of interpretation presuppose sufficient experience to cover every eventuality, but whether there is no difference between theory and practice depends upon remembering that people have feelings, as I keep being reminded, when I venture into sensitive territory, because our ways of interpreting can be stuck in the past or subject to ideology.

Interpretation of the market as a whole comes from a combination of practical experience, industry comment and informed anecdotes. The market as a whole is diverse with a myriad of interests and whether surveyors get a look in to the entire gamut depends upon how much of the market a surveyor is exposed to. Anything unusual or out of line with orthodox ways of interpreting can tend to be dismissed as an aberration.

It is not compulsory for a tenant to take advice from a surveyor, but that doesn’t prevent surveyors from rejecting evidence involving an unrepresented tenant as unrepresentative of the market. In my opinion, it is surveyor-snobbery to think that unrepresented tenants cannot possibly know what they are doing even though it is the tenant that commits to the lease, not the surveyor. A lease of commercial property is a commercial contract which means the parties are deemed to know what they are doing. For a surveyor to override that built-in assumption is tantamount to asserting that only surveyors have the right to decide what is and what is not evidence.

Even so, there is some truth in that, to be precise in deciding the weight that should be attached to the evidence. Evidence is proof but the evidence should also be able to show on the balance of probabilities that the source is au fait with the technicalities. Weight is not the same as admissible: weight is how much notice ought be taken of the evidence for purpose of being influenced by that evidence.

Nor is it compulsory for a landlord to take advice from a surveyor and many landlords do not. Many landlords see no point in incurring the extra expense when as the decision-makers themselves they are perfectly capable of making up their own mind whether to accept the tenant’s offer. Hence, the evidence unrepresented landlords create is as far as such landlords are concerned beyond reproach. It can come as a surprise therefore to be told by a surveyor that evidence provided by an unrepresented landlord is just as likely to be questionable as that of an unrepresented tenant.

The sector of the market involving surveyors tends to be more sophisticated and in the upper reaches where rent level are at least £15,000 pa, but there are pockets amongst the lower echelons where surveyors are involved because what starts as an unrepresented scenario can becomes so frustrating for the parties concerned that surveyors are brought in to sort things out.

A sizeable sector of the market is unrepresented and in a world of its own. In this sector, it is common for rents either to be significantly less or substantially more than if surveyors were involved. Less is when the landlord’s investment policy is to want full occupancy regardless. More is when the business philosophy of the landlord and tenant is contrary to the surveyor-system.

Client-expectations are sentiment-oriented, never mind the small print of business tenancy law and valuation; instead, the landlord believes a right to expect a proper return on the investment, the tenant is doing well so should pay more; while the tenant may not be able to afford so much but doesn’t want to upset the landlord. Surveyor-thinking is technicalities regardless of affordability. Different sectors of the market have their own ways of reaching agreement. It is only when the lines of communication cross between the unrepresented and surveyor-methodology that the attitudinal fireworks begin.

Location, location, location

In the last blog (April Fool or Successful Investor, 01 April 2014), I said “successful investment in commercial property includes the ability to be discerning, the more adept you become, the more you can gauge at a glance whether the proposition is likely to perform. Performance despite any resistance by the tenant. Why would the tenant resist?”

Apart from vacant property that might go up in value of its own accord, an occurrence that can reflect change of use for planning permission, development potential, and demand from owner-occupiers, the investment potential in commercial property depends upon tenants.

Tenants are the customers for investors in commercial property.

The property-relationship between landlord and tenant hinges on the terms and conditions of the tenancy; in popular parlance, the lease. Generally, investors prefer what is known as a ‘clean’ lease: an institutional standard whereby most if not all the responsibilities for the use of the premises fall on the tenant, and with no ambiguity in the interpretation of the contract.

Leases in the commercial property market are a challenge for investors, because there is no standard form of lease in common usage. Many landlords and tenants and lawyers have their own standard leases that incorporate specific requirements, but all are subjective. To assume the terms and conditions in each lease would be the same in every other is a mistake.

Drafting a lease is about recording the agreement in writing, the choice of words and phrases that spell out the responsibilities between landlord and tenant. On grant of a new lease, the onus is on the landlord’s side to draft and on the tenant’s side to approve. Sometimes, where the tenant has specific requirements, the tenant’s lawyer will offer to draft the lease but that is usually only to save time. Better for the tenant to provide the wording required rather than the landlord have to guess. Unfortunately, whether through drafting inexperience or error, and because many landlords and tenants can’t be bothered to read the ‘small print’ before signing the document, the wording of a lease will often differ from what the parties intended, so ambiguities in interpretation can arise.
Disputes involving differences in interpretation that are taken to court constitute the body of case-law. The drafting of leases is also fashionable. The widespread use of precedents, often followed slavishly, can result in little or no thought being given to ensuring the performance of the investment.

The duration of a lease, the term of the tenancy, is often for years. Leases may be shorter now, 10 years perhaps with a break clause at the 5th year, but 15-25 years remain popular, not least because bank criteria for lending to tenants requires a secure term of at least 8 years.

Leases are fixed documents whose terms and conditions can only be varied by mutual agreement, or rectification usually only by the original parties.  The market, however, is not fixed: it is continually changing.  What is a market? A market is anywhere business is done. Transactions are usually for money, but may involve bartering goods and are conducted between sellers and buyers, or through agents, wholesalers, manufacturers, brokers, etc. Marketing happens when we want to satisfy a need and are willing to exchange something with someone able to help us satisfy that need. The process exists to bring buyers and sellers into a market. In business, the transaction is reciprocal. Business is about helping people in exchange for money.

Markets exist to serve the needs of participants and for identification have classifications and categories: for example, the property market, whose categories include residential property, commercial property, and so on. Naturally inactive, markets become active when fuelled and driven by a range of different influences, all of which originate in how the participants in the particular market respond to whatever is or perceived to be happening in the reality that the market exists to serve.

With commercial property, the ups-and-downs of the market are not necessarily dependent upon whatever is happening in the economy at large so the line of reasoning may be hard to follow, but that doesn’t mean we cannot remain in sync with any changes: all that’s needed is flexibility. Leases, however, are inflexible: what was agreed years ago may not be relevant now.

Where the landlord and tenant are the same parties throughout the term, it is probably less likely for either or both to want to interpret the terms and conditions of the lease in a way that differed from their original intention, unless to material advantage and being unconcerned about the risk of falling out over a dispute. Where one or both of the original parties have changed, and since leases are themselves assets that can be bought and sold (subject to any restrictions), a successor-landlord or successor-tenant might have a different view of the intention of the original parties.

Buying an existing investment means taking over a lease that may be outmoded or badly drafted, whose terms and conditions may work against the investment objective. Conversely, leases may contain words and phrases that serve the landlord more than the tenant. It is a question of finding. As I say, anyone can read a lease, it’s knowing what to look for that really counts.

Once upon a time, it would have been unusual for tenants to take professional advice from surveyors. Surveyors acted for landlords and tenants generally did as they were told. Tenants were subservient. For many years, on the RICS application form for dispute resolution procedure, under the heading ‘tenant representative’ were the words, in parentheses, “if any”.
Life was never the same again for landlords following the House of Lords ruling in  
United Scientific Holdings v Burnley Borough Council [1978]. Briefly, the landlord had missed the date for the rent review notice, so the tenant argued the landlord had lost the right to review the rent.

As I said, (01 April 2014) “We (surveyors) know that landlords become successful when their investments perform. We also know that tenants become successful not just when their businesses are performing well but also when the total property cost commitment is kept to a minimum.” Reducing property costs and minimising tenancy liabilities makes sense for tenants but is unlikely to make any sense for landlords. The idea that provided the premises are economical, tenants more likely to stay the course, is defeated because tenants want to have it both ways. They want the lowest rents and the least liabilities together with the most flexibility.  Scrutinising the wording and phrasing  of the terms and conditions of leases in the hope of scoring points either for landlord or tenant is big business for surveyors and lawyers. It works both ways: landlords can benefit enormously from a different interpretation; for tenants, a single word, a turn of phrase, can often result in a substantial reduction in rent or relief from liability.

Apart from whether the landlord is legally entitled to more (as distinct from having the right to expect more) and whether the tenant is legally entitled to less (as distinct from thinking the world owes it a living), landlord and tenant each in their own ways want to maintain a profitable relationship with the location of the property. The adage “location, location, location” is a fundamental ingredient for successful investment which might be thought ‘old school’ compared with the relatively recent popular demand for tenant-covenant, but the adage remains nevertheless the more important. Unlike covenant which depends upon the tenant wanting to remain in occupation, the property is fixed and immoveable. In other words, if you buy a property let, for example, to a bank which, as a blue-chip covenant, would normally fetch a higher price in the investment market, but the bank does not renew its lease or exercises a break clause then you’d no longer have the bank as a tenant but you still have the property.

Subject to compliance with the lease, how the tenant chooses to run its business is nothing to do with the landlord, but it is to do with the customers whom the tenant’s business serves. Why those customers and/or type of customers choose to have their needs satisfied by one particular business over another is a function of marketing, and of location. Therefore, the challenge for any tenant that is doing well is whether the success of the business venture is more a reflection of the tenant’s
modus operandi or mostly a spin-off from the popularity of the location. For example, acting for a landlord, I let a shop to a business specialising in sale and hire of videos (DVDs, etc)  of old movies. The tenant needed to relocate from nearby because its premises there were going to be redeveloped. The tenant was convinced he was doing well because of the specialised nature of his business but as he soon discovered it was more to do with where he was based before. My Client’s shop was not in such a good position and the passing trade was not enough to support the tenant’s business at rent the tenant had agreed. That didn’t make the rent wrong in itself; but just for that type of business.
Appraising the merits of location has become more difficult now that on-line commerce is accepted generally amongst customers. There are many tenants that have downsized to improve efficiency and consolidated premises in order to reduce costs. Many retailers have closed their bricks-and-mortar presence on the high street because the cost of providing a physical place for doing business is considerably more expensive than trading on-line. A virtual presence on-line is akin to mail order but with trimmings.

For multiple retailers, it used to be that to have branches in 200 towns (and cities) would provide almost 100% geographical catchment. Now it’s 50 or so and in future a few stores in top centres might be all that is needed. Whenever locations become centres of attention, the benchmark changes for everyone else. Hence, the ongoing and potentially improving popularity of the location, attractiveness and so on, is important for a landlord. A location that doesn’t have what it takes to attract the calibre of tenant that would contribute to the appeal of the location is unlikely to be able to compete successfully with those locations that do. Since the location is where the property is, the potential for the property should be considered by reference to the factors that obviously contribute now and those in the offing.

Factors in the offing may not be apparent, or rather not so acceptable to the majority: what is clear to some or a few may be laughable to others, but location is not about personal resistance to change, but swirling undercurrents gathering steam, the groundswell of powerful feelings. For example, in the June 1989 issue of my newsletter for clients and contacts, I said that the emergence of the ‘Green’ consumer marked the onset of a major shift in attitude that would have repercussions for all aspects of future retailing. Nowadays, ‘Green’ issues and all that they have spawned such as sustainability, Energy Performance Certificates, and such like, are taken for granted but in the same way the world-wide-web has only been with us for 25 years yet seems like forever so ‘Green’ is a relatively new entrant to mainstream thinking.

Essentially, the direction of a market is geared to progress, which, in the context of personal and business development, may be inwards or outwards depending upon priorities and aspirations. The challenge for all business tenants is to synchronise with customers, and for all landlords to synchronise with tenants, but that does not have to mean the actual tenant. Whether a landlord wants to hang on the actual tenant, rather than take its chances in the market, is a matter of investment policy. And whether a tenant wants to become a tenant of a particular landlord depends upon what that landlord has to offer in the way of property. Similarly, whether a tenant wants to continue catering for a particular type of customer is a matter for that particular tenant. Not so much an instability as the desire to remain in sync, the constant re-aligning, rejigging, pruning and fine-tuning of freehold and leasehold interests by thousands of landlords and tenants is the reason for the number of commercial properties in the market at any time.

For retailers, for example, trading positions change according to the influences on (potential) trade. A prime position today could be become secondary in future, and vice versa. The identity of multiple retailers is not in itself a reliable indicator of a good location: the question is whether most if not all of those particular multiple retailers would jump at the chance of getting a shop in that location if they were not already there.  Or would they leap at the first opportunity to get out? When you buy a property, you are not buying the whole of the market, you are buying a particular property. Assessing tenant-covenant is not just about appraising the financial standing of the tenant as a whole, but also identifying the tenant’s intention for that particular property.  What you have to ask is if the tenant vacates on break clause or end of the lease, whether the property would relet to a tenant whose covenant would at least be on a par with the outgoing tenant and the rent, the terms and conditions of the new lease at least maintain the investment value.

Since properties worth keeping through thick and thin are rarely offered for sale, which means 99% of propositions in any auction catalogue are probably not worth buying, anyone following my advice might think they’d never buy anything!  But why buy for the sake of it? Why invest in buying and owning a commercial property if there’s little or no likelihood of it performing? Of you being better off than you were? One answer, of course, is that I could be wrong. In a market whose prices are mostly driven by sentiment, rather than technicalities, surely any property acquired at the right price will perform over the long term at least?  Therefore, it may be not that you shouldn’t buy anything that takes your fancy, but just a question of price. The answer to whether the price is right can only be subjective. The intrinsic value of an asset, over and above its scrap value is largely based on sentiment.  [Talking of scrap value, just because the property could cost more to build than the asking price for the end-product does not make the property worth buying. All property has a shelf-life in the demand-market, regardless of any potential for change of planning use.]

Sentiment can get in the way of appraisal by scoffing at technicalities as surmountable. In other words, if all else fails then buy yourself out of trouble. If I were an investor in property then frankly I’d rather not waste time on what is likely to prove a non-performing investment based on technicalities, but since I don’t invest in property (other than a home) the only way I can emphasise with sentiment-investment is in the context of trading: buy to resell on the momentum. Otherwise all I can do is point out the pitfalls and what can go wrong by ignoring the technicalities. What can wrong because the tenant resists resolutely. Hence, my contribution to the success of the landlord’s choice of commercial property is to use my know-how to either at least maintain or better still improve the investment performance. And for that one needs an in-depth knowledge of the technicalities and negotiating psychology, because it is through the use of the technicalities and ploys that tenants can make or break the landlord’s investment.

Although the pace of change is tenant-demand geared to customers, the driving force that has transformed the commercial property landscape from a relatively level-playing field into a polarised market is the successful use of the technicalities and negotiating ploys by tenants and their advisers. Consequently, at a macro-level, some locations have what is takes and have gone for it, others are fighting for survival and in many cases dying on their feet. In the quest for solutions to the havoc wreaked on local economies and communities, one can pinpoint the more obvious macro- reasons for decline, business rates, high rents, local authority parking charges, out-of-town supermarkets, retail parks, etc, but since those factors are nationwide, it still doesn’t explain why some locations are more successful than others.

In my opinion, the underlying reason is organic: a feeling that is equivalent to the institutional property investor’s idea  of a ‘clean’ lease. In its  tangible form, it is a desire by profitable customers and successful and aspirational tenants to avoid mixing with all and sundry. Why lease tatty premises from a greedy amateur investor in a declining area when one can rent a gleaming building from a professional landlord in a good location, and often for not that much more, all told.  The desire for organic in the sense of authenticity, open communication and transparency remains as strong as ever. In my opinion, one that seems to be shared by a good many others, m
ost provincial towns have gone ex-growth. The core organic positions have been redeveloped, thereby acting as a magnet for the tenant-spending power, leaving the peripheral positions to fend for themselves.

The art of selling investments that in future will under-perform has succeeded in wooing hundreds of private investors into dud locations. The dumping of non-performing investments by shrewd sellers on the inexperienced is nothing new but, nowadays, with the bulk of investments offered at auction the fever has spread. There is, of course, nothing wrong with wanting to buy a property currently let to a good tenant in a nice place.  But that’s not the point: it’s not whether you as the landlord would like the location, but whether the tenant would renew the lease on at least the same overall basis as now, and the premises would if vacant be lettable to a tenant whose corporate image would help enhance the location and stimulate demand from other like-minded tenants as well. If there is any doubt whatsoever about either one or both of those factors then until a change arises you are stuck with the technicalities, so you may as well use them to your advantage.

to be continued……

April Fool or Successful Investor

Successful investment is about judicious choice and timing: what to buy, how much to pay, how to manage, when and how to sell.

Most or all of which may be easier said than done, because investors generally are far more influenced towards poor  judgement than they might realise. In this scientific world we have created for ourselves, opinions that are not evidence-based don’t seem to count for much. Yet successful investment is not only about considering the evidence, but also the art of knowing.
Knowing is awareness, about being informed. Knowing is different from knowledge. Facts, information and skills can all be learned and from experience relied upon. But experience may be out-of-date, limited, or not suited to different ways of thinking. Knowledge provides a basis for logic. People are comfortable with logic: it is reasoned so it follows. But, logical thinking is based on past experience, whereas the future is uncertain. Life changes, attitudes shift, people change. That’s why past performance is no guide to the future. No one knows for sure, but that doesn’t mean we can’t predict with a fair degree of accuracy, especially when you know what you’re about. Which brings me to asking you to ask yourself: what are you about? What is it about you that would enable you to appraise an investment with sufficient confidence to be certain of your conclusion. How come you can pick winners?

Successful investment in commercial property includes the ability to be discerning, the more adept you become, the more you can gauge at a glance whether the proposition is likely to perform. Performance despite any resistance by the tenant. Why would the tenant resist?

The answer is that you understand the market in which you’re investing.  You understand what makes it tick and where it’s heading.

It’s when you don’t understand the fundamental principles that you are likely to come unstuck somewhere along the way. With commercial property, coming unstuck is what plenty of investors do do through fault of their own.

It doesn’t have to be like that.

If through my explaining the principles, you say to yourself, ‘yes, I know all that’ then fair enough. At least we’ve started with the basics rather than charged straight into the deep-end. Jumping to conclusions is what investors in commercial property generally do, only to discover that finding out the hard way can prove an expensive mistake.

Once upon a time, commercial property could be relied upon to adjust to its owner’s mistakes. Never mind if you got it wrong, somehow the market would find a way to bail you out. It’s different now. here have you heard that before? But it is. The commercial property market is polarising, it has been for years. Every so often another gap appears in the level of understanding whereupon another load of investors falls by the wayside. The credit-crunch, the recession, merely brought it to the surface. Take away the money-supply and the commercial property market is exposed for what it is. Overnight, yields soared, prices fell, loan covenants breached, the banks repossessed. An aberration in an otherwise long-term hedge that is generally interpreted a consequence of the state of the economy, but it wasn’t; at least not in my opinion, it wasn’t. I should know, I act for and against more than enough different landlords to know whose investments have powered ahead despite the downturn, and whose haven’t.

The experts tell us the property market is cyclical, but is it? Perhaps it’s steady all the way. Naturally, life has ups-and-downs, but attitudes are flexible, we can remain in sync. We’re not supposed to come unstuck in times of change. Thinking problems are normal is where people go wrong.

In my philosophy, a problem is symptomatic of a fault in direction: either you are thinking the wrong way for you, or the wrong way for the property, or a combination of both. The wrong way for you could be that you’re not cut out for commercial property, you don’t have what it takes to manage the investment as it should be done. The wrong way for the property is that it is no longer fit for purpose, it has outlived its usefulness.

A cyclical market can become a roller-coaster, bliss “if you like that sort of thing” (to quote the comic actor Tim Brooke-Taylor), but perhaps the norm is when yield is high, commensurate with the risk? After all, when you assess a commercial property investment based upon property fundamentals, as distinct from comparing returns with what you get from cash on deposit, it is unlikely there’ll be that many places where growth would be expected.

Performance is the measure of growth. Whether after allowing for all the costs, and adjusting for inflation, and net of tax you are actually that much better off – and not just in the long-run, but from day one.

The ‘day one’ test is that if you were to sell the property on the day immediately following exchange of contracts or completion then you’d get your money back and more.  Even if ‘day one’ is too much like wishful thinking for your taste, whatever longer period of time you’d prefer, the test is whether at any point in time your investment would pass the test of getting your money back and more, regardless of the state of the market.

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The property market is composed of owner-occupiers, developers, landlords (also known as investors) and tenants (also known as occupiers).

There are two ways to participate in the commercial property investment market: each has its advantages and disadvantages.

You can invest in commercial property 
indirectly, buying shares in a quoted property company on the stock-market, or a property investment trust, or real estate investment trust (REIT), or property unit trust (PUT), or property fund or a property bond. With indirect investment, you are entrusting the success of your investment to the skills and judgement of the directors and managers of the company, and your interpretation of the company’s accounts. A key indicator is the net asset value, so why pay more for a share than the NAV. Share prices at a premium to NAV are an expectancy that the NAV will continue to rise, but it may not. The stock may be in short-supply so you may be competing with demand or market-makers flexing their muscles. In any event, NAV is not enough by itself: it’s also a question of who provided the valuation: surveyors vary in their opinions and estimates from the cautious to the optimistic. It’s also a question of the quality of the company’s existing properties and whether if in the market to sell they’d then fetch at least the same as the value in the company’s books. Where’s the money coming from to pay dividends and how come the directors and staff get pay rises and issue themselves with stock options, but the shareholders can’t count on getting higher dividends. Then there’s the ultimate challenge for anyone investing in equities: timing the volatility of the stock market.

You can invest directly in commercial property, either buying an empty property and letting it from scratch and/or developing the property into something more valuable or buying an existing investment; in doing so you are exposed to an unregulated market. To give the impression that the risk of loss would be minimised, the market is dominated by professional advisers: surveyors, lawyers, and accountants, many of whom also advise the banks and other lenders on the value of property.

(Another way, which is nearly the same as buying directly, is to be a tenant, buy the freehold (assuming the owner would sell) and then when you sell your business as a going-concern, keep the property and grant a new lease to the buyer of your business. )

The volume of information on-line and in the media has exacerbated the mass-market influences for how to appraise commercial property for investment but rarely are the reasons for under-and non-performance of commercial property investments highlighted. The reason I suspect is that the emphasis is on getting you to invest and thereafter using the advisers’ services to maximise performance.
Advisers have a duty of care but the duty doesn’t always extend beyond the adviser’s client. For the most part, it’s 
caveat emptor  (“let the buyer beware”). Therefore, if you choose to be on your own, left to your own devices, and take the view that the people who run the market presumably know what they’re doing, then don’t complain when the experts tell you that the state of the market is the reason your investment isn’t performing as well as you expected when you bought it.

For successful investment in commercial property, there are three levels of understanding, all inter-dependent, and none of which should be considered in isolation:

  • Property fundamentals
  • Technical analysis
  • Sentiment

Generally, property fundamentals are easily identifiable. Technical analysis is experience of business tenancy law and valuation. Sentiment is when investors get carried away.
Market activity and momentum conveys feelings of comfort and reassurance but, when you go along with what you think others know,  all you’re doing is following: buying into investor confidence, what is known as market sentiment. Fair enough if you’re going to cash in and sell as prices rise further, but not if you’re planning to hold long-term for a pension plan.  Property dealers trade but, generally, investors buy to hold for at the least the duration of the mortgage.

Wealth warning: sentiment is mostly hot air which makes the market hot and inflates bubbles.

A bubble is a situation where market prices are unsustainable. The life-cycle of a bubble starts with the stealth phase, the smart money. As the market takes off, and institutional investors become interested, the first sell off occurs. With the media attention, that grabs the enthusiasm of public, the mania phase fuels greed and delusion. At the peak is the new paradigm, the shift in thinking. Demand wobbles. A sell off occurs. Rebound.  Fear and collapse set in.  Despair arrives. As the dust settles, demand slowly picks up and return to the mean average.

At present, the market is booming, apparently it’s a no-brainer not to get involved. Low interest rates, awash with cash from overseas investors, émigrés fleeing equities and bonds, and anticipation of a wall of money from cashed-in pension pots. A leading auctioneer tells me demand for commercial property investment is outstripping supply, especially in London and the South-East. The state of the market is bound to be different this time. It always is, that’s the nature of sentiment, very persuasive.

Having set your sights on what you want to buy, a great deal of time, effort and cost can be expended on the preliminaries, so wondering about changing your mind at the last minute can be put down to pre-marital nerves. If you buy by private treaty then you can’t back out because word would soon get around the investment community that you’re unreliable, your word is not your bond, so you’ll have to exchange regardless, or come up with a plausible excuse.

It’s at times like these when stopping to think is crucial. Never mind the cost of borrowing and the yield that can be bought, the question is where is the demand going to come from to provide capital and rental growth. Why should the tenant want to pay more, when most tenants are struggling as it is or bargain-hunting? And if you think tenants have no choice because the rent review is upward-only then you really don’t understand.

There’s another thing: a difference exists between price and market value. Price is subjective, whatever the seller wants and how much the buyer is willing to pay. Market value is objective, what someone else would pay. If you don’t understand the difference or don’t think there is a difference then that’s where you’ll be going wrong.

Caveat emptor. The first point to remember about price is that when you buy, the seller is wanting to sell you something which, until you’ve bought, you might not discover what it is. With private treaty, ‘subject to contract’. you can take as long as you like for due-diligence, subject to the seller’s patience, but the answers to pre-contract enquiries are only as good as the questions you’ve asked. When you buy at auction, you only have about 6-8 weeks to make enquiries and carry out research, so you’ll have to have your wits about you, which should include someone on your side to point out the pitfalls and ensure any assumptions you may be making are in fact correct.

Commercial property investment involves commercial contracts, which means the parties are deemed to know what they’re doing. It’s one thing to know what you are doing when you do what you know, quite another to know what to do when something goes wrong or more usefully to know how to avoid going wrong in the first place.

The role of professional advisers is to help landlords and tenants to be successful. Professional advisers are know-alls, or at least they should be. We know that landlords become successful when their investments perform. We also know that tenants become successful not just when their businesses are performing well but also when the total property cost commitment is kept to a minimum. In our professional capacity, we’re on the client’s side. But deep down it’s a matter of whose side your adviser is really on, and that would depend upon a host of factors. In private, in our personal political views and ideology, we might be outright capitalist, woolly-headed liberal, or hardened socialist. Caring about the wider-consequences? How far we allow our personal beliefs to influence our professional advice depends upon our attitude, our experience, whether we mix business with pleasure, and our principal source of earnings.

Principal-to-principal, in theory, the relationship between landlord and tenant should be a partnership. In practice, it is not. In practice, there is wariness on both sides and in many cases a deep resentment that, through operation of law, rental valuation, and cunning, often involving skillful advisers, the landlord or the tenant is better off at the expense of the other.
The reason for the difference in achievement is that the commercial property market is not a perfect market which, from an investment perspective, is just as well, because the purpose of a perfect market is not to make profits, but to efficiently allocate resources. In a perfect market, profit is a sign of inefficiency, whereas in an imperfect market, profit arises in direct proportion to the imperfections. In a perfect market, there is a large number of buyers, a large number of sellers, the quantity bought by any individual so small relative to the total quantity traded that individual trades leave the market unaffected; the product is homogeneous (the same property for all buyers and sellers), all buyers and sellers have complete information on the prices being asked and offered in other parts of the market; and there is perfect freedom of entry to and exit from the market. In an imperfect market, there is no level playing field. Different people, different levels of experience, different approaches to asset management, some passive, others pro-active. As a tenant-client told me “for lessons in how to be stitched up, the shop property market has no equal”.  Not just how to capitalise on opportunities but how to create opportunities. It all adds up to know-how.

As a specialist in rent review and business tenancy advice for landlords and retailers, I work at the sharp end of commercial property market, to be precise, shop property. I’m not an agent in the general-public perception of estate agency. My work is almost entirely behind-the scenes. Sometimes investors consult me on whether a proposition would be a good buy, but mostly I get involved
after the property has been bought and at the stage when the landlord wants to take a back-seat in dealings with the tenant, for example on requests for assignment of the lease and such like, or at rent review and tenancy expiry/renewal when the relationship between landlord and tenant is more likely to be fraught.

Whether you are a landlord or a tenant, an advantage of your instructing a surveyor is to have a ‘shield’ between you and the other party. When you deal with the matter yourself, personality issues can get in the way and you could end being accommodating and agreeing to things that you wouldn’t otherwise or a surveyor would question.  I tailor my approach to suit the client’s objective, the circumstances, the nature of the parties, so on.

The work is demanding and over the years has become more tiring. That is not a feature of advancing years, young surveyors tell me how exhausting the work can be. It would be so much easier if the other side would give in to reason without a fight, without resorting to ploys that can inject fear into cautious landlords and tenants. Socially, I’ll tell people what I do if they ask and if they probe then I say I argue for a living. It’s not ‘New Age’ negotiation “you win, I win, everyone’s happy”, but ruthless ‘I win, you lose’. I use my skills to increase rent for landlords, unless acting for the tenants in which case I’ll do the reverse. It may not be politically-correct to ignore the wider consequences and disregard the layer of socialism that pervades most walks of life, as summed up in the phrase “we’re all in this together” but when I’m being paid for my services, I’m a technician, not a philosopher. I can discuss whether something is a good idea, I can advise on the consequences, I can recommend, but ultimately it’s up to the client to decide.

Frankly, I think many landlords get a raw deal from tenants, especially from some multiple retailers whose surveyors seem to delight in putting the wind-up landlords. Something tenants are good at is selling: selling the idea they can’t afford any more, selling the idea they’d trigger the break clause if the landlord won’t agree. Whatever the ploy, it’s all grist to the mill of reducing property costs and keeping up appearances.

Is it possible for a surveyor to sit on the metaphorical fence, one moment acting for a landlord, the next for a tenant? In my philosophy, there is no need for emotional involvement or attachment. As a vegetarian, I wouldn’t be able to do my job properly if I were squeamish about going into a butcher’s shop. The more cosmopolitan the commercial property market becomes, the greater the diversity in attitude, the more flexible in views, opinions and application of skill one must be to stay on the ball. For me, landlords and tenants fall into two categories: those whose business methods and attitude generally I admire and respect, and everyone else. Over the years, I’ve honed my early warning system. Generally, people self-select. Even so, it’s not that easy to sift the wheat from the chaff: often the truth doesn’t emerge until after the work is underway. Ultimately, it’s about discernment: about helping the sort of people I like, people on the same wavelength.

Shortly after I established my practice, a public property company instructed me to manage a parade of shops and offices. Although I do manage property for a few clients, full management is not a service I offer as a matter of course – mostly I provide assisted-management, for example, the landlord deals with the rent collection, I do everything else. Curious why a plc should want me of all people to undertake full management, I was told that was the only way the company could instruct me to do any work for them and which it wanted to do because it was scared I should act against them!

I am unsure what I did to deserve being described as the ‘most obstinate surveyor in Harrow’ by a surveyor whom I crossed swords with on occasions, but as my reputation began to precede me, it got to the point that an auctioneer said that if it were known I were acting for the tenant then prospective investors could forget any idea of getting a rent increase.  Over 20 years ago, having relocated my office to Herefordshire, where away from the noise and stress of London, it’s possible to think clearly, I had a go at mixing business with pleasure (until the novelty wore off and I reverted to my own method of marketing my services). The experience paid off: a tenant instructed me to deal with a rent review. The landlord had had a go himself but the tenant didn’t want to pay so much, so the landlord instructed a local surveyor who turned up the heat. I inspected the premises, read the lease, and told the surveyor no increase. The surveyor’s response that I might be right but if I wanted to get on in this part of the world then I should learn to play the game. I said I was happy to learn provided it wouldn’t cost my client any more. My client  agreed with me, the landlord conceded.
Often employed as a troubleshooter, I crop up all over England and Wales but the bulk of my work is in London and the South-East. Dealing with different landlords, different tenants, different types of property, different locations, I have extensive experience of diversity.

Whether landlord or tenant, principals in commercial property market comprise professionals and amateurs. Professionals wouldn’t dream of agreeing to anything without taking advice and tend to stick with their trusted advisers, through thick and thin. Amateurs seem more concerned about the cost of advice than the quality, so shop around. The commercial property market attracts parasites: people that have latched on to property’s popularity and produce glowing reports and blind you with statistics. They take your money for transactions and all the glossy-stuff but frankly they haven’t a clue about life at the sharp end of tenancy management. Blaming the state of the market is an excuse which sounds plausible because investors are conditioned to think like that. Hence, if you invest without taking advice from people who really know their stuff, but instead doing your own research, gathering informations from all manner of sources and from that conclude that it can’t possibly be as complicated as the experts make out then you’d be correct in theory were it not for the difference between what it says in the classroom textbook and what happens in practice.

Investment Psychology

Psychology occupies the middle-ground between who you are and who you want to become, and all that that entails. To become something you have to invest. Investment is about becoming better off than you are now. How long it takes to become better off depends upon a combination of two factors: the practical and the psychological.

The practical is the time that it takes to make a profit; the psychological the level of risk that the investor is willing to shoulder. How much profit depends upon your personal definition of whether the amount of profit is worthwhile. For example, if you want to make a profit to enable you to afford a property in a different league then the profit from each proposition could be likened to stepping stones.
A plan for creating a commercial property portfolio from scratch is to buy with a mortgage then re-mortgage the equity at intervals and use the released money to buy more property.

A difference ought not to exist between investment and successful investment but it does. Property is a depreciating asset whose value fluctuates depending on the state of the market.  Allowing for costs of buying and selling, management costs, mortgage interest including loss of notional interest on personal equity, and adjusting for inflation and taxes, an investment might not perform as well as imagined.

If you ignore all those factors and simply calculate profit as the difference between how much you paid and what the property would fetch were you to sell it then growth is largely a delusion.
The rate of depreciation is not a constant so that in itself is challenging. To exceed or at least maintain parity with the rate of depreciation, the investment will have to perform. Property performance is the measure of growth.

Property has a reputation as a long-term hedge against inflation but, when you invest in property, you are not buying into the market in its entirety, but a particular property. Therefore, the criteria for whether the proposition is likely to perform needs to be assessed against that particular property, regardless of what might be happening in the market generally.

It may be suggested there is never a right time to buy property but there is. There are only two times: (1) when the seller has under-priced the value of the property, or (2) when mortgages are difficult to come by.

To assess whether a proposition is under-priced, you really have to know your stuff: the technicalities and the fundamentals. If you simply assess by reference to superficial criteria (for example, yield) then a proposition could appear cheap when actually it is not.

When credit is hard to get and market activity is driven by cash buyers, most investors will be left out in the cold. When bank lending criteria is relaxed, the number of investors increases and so do selling prices.

For successful investment, a rising market is a double-edged sword: on one side, an improvement in sentiment is comforting generally so can override caution.  On the other, higher prices bring better quality propositions onto the market, thereby testing buyer experience of the nature of potential and the challenge of whether the propositions are really that much better.

Most investments fail to perform, sometimes miserably, but if your luck’s in then they end up ordinary, nothing special. Two reasons investments fail to succeed is to do with misunderstanding initial yield and buying covenant.

Yield is a measure of the rental return you’ll get from the property, all being well, but it is not the only measure. Indeed, it could be the least important even though the inexperienced invariably regard yield as paramount.

Over the years, covenant, the tenant’s financial standing, has worked its way up the appraisal–ladder, so much so that it has usurped technicalities and fundamentals and created a new layer of analysis: sentiment.

If you are borrowing to buy then the cost of borrowing may need to be covered by the rental. I emphasise ‘may’ because not all investors suffer the iniquity of having to justify each proposition to a lender. Many investors have facilities that do not require them to get the bank’s permission beforehand. When each proposition has to stack up so far as the bank is concerned, the buyer is less likely to apply for a loan on a proposition that the bank would reject. Hence, the popularity of readily-mortgageable investments.

For sellers, the measure of popularity amongst buyers is heaven-sent: attractively packaged, an investment dressed up to look good and ticking all the right boxes on the buyer checklist, such as long term lease and tenant covenant, is a guarantee that the price obtainable will most likely exceed the value of the proposition.

Value is not the same as price. Price is subjective. Price is the worth of the property to the buyer, the price that the buyer is willing to pay. Value is objective, how much the market would pay. Most buyers do not see it like that; most buyers think they are the market. Their concerns are for the attractiveness of the proposition.

The negative aspects are discounted in favour of the plus points. Criticism can sound illogical and be interpreted as out of touch.   In this scientific world we have created for ourselves, the only test is evidence.

Opinions don’t count for much. Pitfalls can be explained away, doubts dispelled by overlooking the blemishes. Excited by market momentum, itching to spend, money burning a hole in the investor pocket, infected with auction fever, a show of hands, enthusiasm carries them away.

Investors that think themselves the market and take comfort from prices obtained in auction rooms are living in cloud cuckoo-land. If you do not strip away the superficiality and expose the proposition for what it is, if you do not listen to what you don’t want to hear, then more than likely you are going to experience the difference between investment and successful investment.

Eureka

After resigning from the partnership (? please read my first blog), for a while I rented a room from my ex-partners but, finding them nosy, I served notice, much their annoyance at loss of revenue, and relocated to renting a small self-contained office building in South Harrow which in keeping with delusions of grandeur I named “Lever House’.

On my own, with a part-time secretary, I started with the management of a parade of shops in Acton, London W3, the rent reviews of some industrial premises in Park Royal, and a few other instructions. I was trading as Fineman Lever & Co which led to special dispensation from the Registrar of Business Names because there were four different businesses all with that name: my father’s business in Acton, his original partner’s Central London office which by then was separate to my father’s and managed property for Dorrington Investments, the business of my ex-partners, and mine. Having the same name particularly in the Harrow area was causing confusion amongst clients and well-wishers so my assistant, whom I’d taken on to handle agency instructions, came up with the idea of Lever Commercial. I don’t think I was the first to add “Commercial’ to a trading name but the publicity I was generating as a consequence of my next decision certainly inspired dozens of agents and surveyors throughout the UK to tag ‘Commercial’ to their business names.

The decision that changed the course of my career history, and led to helping to create what has since become a vast industry for surveyors and lawyers, happened later on in 1975 after I’d been to an industry conference about rent review. One of the speakers, an eminent solicitor, said that the cause of problems at rent review was lack of communication between lawyers and surveyors in the drafting of leases. Spotting a gap in the market, I decided to specialise in rent review and lease renewal and promptly announced my services to the market.

For a while I had the field to myself.  In those days, it was contrary to RICS rules for chartered surveyors to promote themselves as ‘specialists’ but soon after my publicity machine got going the RICS relaxed its rules whereupon chartered surveyors flooded the market themselves also claiming to be rent review specialists.

How to stand out from the crowd is all about marketing. Never one for mixing business with pleasure, I rely on different ways of attracting and retaining clients for my services. Unlike those people that find it easier to talk, I find it easier to write. Unlike those that prefer to copy, I find it easier to originate. Writing was the obvious route, but writing is only half the fun, the challenge is what to say.

My newsletter came about in consequence of writing so many letters to the Estates Gazette and other leading journals that hardly a week elapsed before another of my missives was published. Also, a surveyor-friend had asked me to suggest a topic he could write about so that if his letter were published in the EG then his bosses and colleagues would praise him. My suggestion of a topic that I was saving for my future use led to him getting an EG editorial on the same theme as well, he was delighted but of course I’d missed out. My having won an acknowledgement for initiating the longest-running correspondence in the Estate Gazette on a single subject, namely overage and non-standard rent-review intervals, and having been mentioned in a Blundell Memorial Lecture and as footnote in two law books, and what with publishing booklets of my own, including ‘Framework of Rent Review Clauses”, “How to do a Rent Review”, “How to Read an Auction Catalogue” and “Investment in Secondary Shops”, I concluded it might be better to publish my own newsletter in which I could say whatever I liked and to whom rather than risk censorship by the establishment or compete for editorial space.

In 1984, I launched a newsletter entitled Quarterly Commentary, which I subsequently renamed Current Review, and more recently Rent Review Matters. Rather than just a puff to be read and discarded, I wanted the content to be read and kept. In those days,  I was in my spare time involved in the ‘mind-body-spirit’ New Age movement, having discovered I was a gifted healer and adept at relationship counselling. To be part of the ‘Green’ movement, I created Marketing Yourself, a business development philosophy for self-employed practitioners and therapists in the complementary and alternative health-care market; many of the people I helped have since become leading lights in their fields. Sensing the concepts of personal development as applied to business would become more mainstream if presented in a tangible pragmatic way, I incorporated a great deal of comment and advice in my newsletter for clients and contacts.

After a while, I dropped Lever Commercial in favour of Michael Lever. It’s easy for me to be myself. Fast-forward to the present, it is getting on for 40 years since I pioneered specialising in rent review and lease renewal. The market for my services has matured and evolved.  Nowadays, it’s not only surveyors that deal with rent review, but also lawyers and accountants; and increasingly landlords and tenants are doing it themselves. It doesn’t help that the market is polarising between rent reviews that are worth doing so far as the landlord or tenant is concerned, and those reviews that are non-starters. A trend towards shorter leases is leading a reduction in rent review but an increase in tenancy expiry and renewal, even though to have a longer lease with break clause is often cheaper for the parties.

Anyone with money can buy a commercial property, but
successful investment in commercial property requires a different mind-set. Activity in the investment market does not necessarily rub off on rental growth. Property is a depreciating asset. With costs and stamp duty, the moment you buy a property it goes down in value. Capital appreciation may come from blips in yield and/or confidence compression, but for greater certainty of performance, particularly for long-term pension planning, capital appreciation is best derived from rental growth.  Rental growth is a product of judicious choice, shrewd management, a feel for tenant-dynamics, and a deep understanding of business tenancy law and rental valuation.

Successful investment is also about timing. The best time to buy is when there’s no money about, the worst time when credit is easy to come by. However, a paradox of market momentum is that the better properties are more likely to come up for sale when prices are high, which means the investor has to weigh up the likelihood of over-paying against the potential for further growth.
It is said that surveyors that deal with rent review have a greater understanding of business tenancy law and rental valuation than most. I also have an unusually good understanding of retailing as well as property. Over the course of this on-going blog, I shall explain how that understanding can be used to maintain and enhance the value of commercial property so that landlords can enjoy long-term consistent success, without coming unstuck in times of change.

As I say on my website, 
http://www.michaellever.co.uk, rent review is at the heart of commercial property.

I look forward to helping you in some way.

Once upon a time…

It was in 1967, about a week after I left school just before my 18th birthday, that I got my first job as an employee at Montagu Evans & Son as it then was in Central London. A junior in the town planning department, along with errands for the surveyors, the job included colour-washing plans for appeals. It took a while to get the hang of the standard expected but once I’d got the knack I found it relaxing to spend time at a drawing board with paintbrushes and water-colours.

ME acted for major developers and I was on the planning team for the development of Brent Cross shopping centre, town centre schemes in Stockport, Saffron Walden and Cardiff, the latter involved a land use survey of the city. One job involved preparing plans on parchment for a private Act of Parliament to build on a disused cemetery.

My mother, more ambitious for my future, remarked that I couldn’t spend the rest of my life colouring plans so despite the pecking order whereby longer-serving juniors were given first refusal when vacancies arose I applied for and was transferred to another department. Others were not amused by my jumping the queue and the longest-serving junior left soon after.

In the management department, I looked after some residential properties. A block of flats in Sutton, Surrey, some tenanted houses in Brixton and West Ealing, London and an estate in Homerton, East London. The properties in West Ealing and Brixton were owned by an elderly spinster. Every year it fell upon my boss to take her out for lunch. When he suggested I do the honours, I was told I could keep the visit short but I got on well with the client so I didn’t. In Homerton, the weekly rent collection was every Monday morning. I’d travel straight there from home arriving by about 10am then walk the streets, knocking on doors and collecting rents and by about midday I’d travel by bus to ME’s office in Holborn, my raincoat pockets weighed down with coins and notes.

It was one of those estates where everyone knew one another and whenever a property became vacant someone related to someone already living on the estate would take over. I used to dress up for the occasion and plodded the streets by the same route every week for over a year cash-in-hand, but my successor wore a suit and after just a few weeks he was mugged, the cash stolen. After that all tenants were required to pay the rent either by cheque, postal order or banker’s standing order.

Elderly client didn’t have the money for the urgent repairs so we avoided local council enforcement by selling her properties in Brixton.  To be rid of the responsibility entirely, she instructed us to also sell the 6 houses in West Ealing. In those days, ‘tenanted’ meant Rent Act controlled and regulated tenancies and tenanted residential property was valued not as nowadays as a percentage of capital value with vacant possession but by deducting estimated management costs and repairs from the gross rent, then multiplying the net rent by the years-purchase (YP is another way of estimating yield). Each house with sitting tenant valued at £1200 was offered for sale individually in the market whereupon all 6 were immediately snapped up by property ‘dealers’ – it was to be my real taste of decision-makers.

Five evenings a week I was attending evening classes at the College of Estate Management, then in South Kensington to study for qualification for the Chartered Auctioneers Institute (the CAI later merged with the Royal Institution of Chartered Surveyors). Frankly if it hadn’t been for my father’s sniffiness about the Incorporated Society of Valuers and Auctioneers, I could have become an associate member of the ISVA on the strength of my ‘O’ levels and without examination subsequently a Chartered Surveyor when the ISVA also merged with the RICS.

I might have worked my way up the career ladder of Montagu Evans had it not been for my getting claustrophobia on the London underground tube-trains so with travelling to and from work becoming impossible I left their employ in 1971. At a loss for what to do, my father, a chartered surveyor (BSc (Est Man, FRICS) offered me a job at the Harrow, NW London, estate agency branch of his firm.
I took a drop in salary from £11 to £8 a week but was given a company car. A strange experience being the boss’s son being shown the ropes by the long-serving estate agency staff and working in a town that was alien to me, I didn’t last long selling houses and ever since I’ve admired anyone that deals with the general public on a regular basis.
Whether my training at ME in Central London had prepared me, or helped reinforce my propensity for long-term thinking, in Harrow, out in the sticks, I found myself in the deep end of local insularity and indecision-makers. My father was based at his office in Acton, London W3 where behind closed doors managed estates of tenanted property and blocks of flats for landlords and residents alike. I worked at a desk in full view of passers-by where anyone off the street could open the door and enter. The Harrow office was all that was left of 3 estate agency branches that my father and his former business partner had bought from the final days of Corry and Corry. In their heyday, Corry had dominated the residential property market in NW Middlesex/South Hertfordshire, with little or no competition. Amongst old particulars found whilst having a clear-out was a lesson in inflation: a 7 bedroom/4 reception room detached photogenic house, a prime address priced at £5000. The other branches were in Rickmansworth and Eastcote, Rickmansworth didn’t last long for some reason and was disposed of. During my teens when at school I had a Saturday job at the Eastcote office helping with a building society agency; people depositing and withdrawing savings.

The Eastcote office, on the wrong side of the road, only paid its way from building society commission for by then more dynamic agents had set up in the wake of Corry. Harrow office was the jewel in the crown: panel surveyors for banks and building societies, including the Halifax. It must’ve been something to do with our corporate image in the eyes of the public, because the quality of agency instructions tended to be better than run-of-mill properties our competitors got but it didn’t matter because unless a property was good enough to sell itself the local agents circulated instructions on a half-commission sharing. I’d got involved with a local association of estate agents whose code of conduct was constantly under attack from what we respectables called sharp practice. Unable to stop the tide, I suggested a change in the rules; the proposal was voted in and led to the disbanding of the association.

Having had my fill of an indecisive general public, I turned to residential investment and commercial property. A contact from my time at Montagu Evans led to the acquisition of a block of shops and offices in Brentford which my contact, himself ex-ME, viewed in fog and exchanged contracts a few days later.

During the early 1970s there was a rise in inflation caused by the oil crisis, base rate rose from under 8% to over 14% and property prices were on the up. Having become friendly with some property dealers, I was hearing about propositions that were not on the market and felt I was in the swing of things. In one example, a dealer while at a theatre one evening overheard a conversation about a buyer hesitating whether to buy a large portfolio for several million pounds. Next morning, the dealer contacted the seller and within hours had exchanged contracts. I suggested my father’s office to manage the properties that passed through this dealer’s hands: it proved a successful relationship while it lasted, despite my father being more accustomed to the definition of investment as meaning years rather than days and weeks.

Harrow office was autonomous, with an overdraft. After the manager left, I head-hunted someone locally respected from another agent and with the chartered surveyor for surveys, we were all made equity partners. I was 23 and single, my colleagues in their 30s and married with young children, my father in his 50s with my mother and my sister. My father was not a wealthy man in his own right: amongst his wider family were cousins whom I was told had had Rolls-Royces and chauffeurs pre-war, but his own circumstances were much more modest.
My father’s main assets were academic giftedness, never spending a penny of capital, and only living off income: I have never managed to emulate those achievements! My father wasn’t involved with the running of the Harrow office on a daily basis and we three were left to our own devices. It was decided, I don’t remember being consulted, we should each contribute equally to the total revenue. I think that was one of the factors contributing to the failure of the partnership.

My work was longer-term and wishful thinking, theirs short turnaround and certain. Ups-and-downs, interrogation and often stressful, in 1975, my relationship with the others having become untenable, I resigned to set up on my own. The split was backdated: required to reimburse expenses I’d incurred whilst under the same roof. I also bought my car from them for the princely sum of £1100 which is the only time in my life when thanks to the devaluation of the Deutsche Mark the value of a second-hand car increased when I sold it a year later.

Shortly before I set up on my own, I’d had a good year, all my long-term jobs having reached fruition so wanting a place of my own to live in I’d bought a house on Harrow-on-the Hill, a terraced 2-up-2-down in need of modernisation. I paid £9800 with £9000 mortgage from a building society. The property needed a lot spending on it to make it habitable and I got an improvement grant from the Council which I later had to repay in full because I forgot that I couldn’t sell the property for 5 years.

I didn’t have much in the way of savings, having to reimburse my ex-partners which I paid in instalments, and the cost of setting up on my own, it was a struggle. The first year on my own I earned £975 after tax; my accountant enquired whether it was worth it.

To be continued…

Valuation and Over-Paying

I want to dispel a widely held notion, the strong belief in which leads to investors overpaying for shop property. It is a notion that has contributed to substantial over-valuation (along with over-mortgaging by the banks and other lenders) of shop property investments for more than three decades.

When you buy a shop property for investment, you are not buying into the existing or proposed tenant's business: the only thing you own is the property itself. That is all. How the tenant chooses to run its business, the prospects for the business including the market sector the tenant's business serves, are nothing to do with you. You are buying the property and whether it is the entire building or part of a building, that is all. Therefore, the identity of the tenant makes no difference whatsoever to the value of the property. The only relevance of what is known as the 'covenant' of the tenant that makes a difference is the chances of rent on time and other requirements of the occupancy honoured throughout the term of the lease. Therefore, if you pay a higher price because the shop property is let to a well-known covenant, then that 'premium' adds to the risk and may not be recoverable when you want to sell.

To understand why even though there is no link between the value of the property and the tenant's covenant nevertheless a strong connection is made, it is necessary to go back to events in the shop property market during the mid-1970s. In 1972, all Asians were expelled from Uganda by Idi Amin, the president of Uganda at that time. Those holding British passports came to Britain. Many had been businesspeople in Africa and rebuilt up their lives in Britain. Some became retailers while others found suitable employment.

An explosive growth in demand for shops and retail businesses led to a widespread change in attitude. Before the immigration-influx, I think it fair to say many 'white' shopkeepers were living off their laurels, for example half-day closing during the week was the norm, trading times out of kilter with an increasingly cosmopolitan society. Asian shops, the ubiquitous 'Mr Patel', opened longer hours, closing at 10pm rather than 5.30pm, and extended the shopping week to include all day Sunday. Prices obtainable in the market for selling going-concern businesses also rose. In the newsagent, confectioner, tobacconist sector, ("CTN"), it was said a 'white' buyer would pay ten times turnover, but an 'Asian' buyer would pay fifteen times turnover. The difference in price was accounted for by removing staff costs and so on, because the Asian family would work in the shop. Strictly, it shouldn't make any difference to price payable that savings can be made from being more operationally efficient, but I do not think that was the agenda. It was not so much about wanting more income, so much as wanting more capital. By modernising the business, turnover could be increased and the business re-sold for a profit. It also gave the Asian family an opportunity to establish 'roots' in the wider community.

(The presence of Asian shopkeepers in Britain was by no means new. The earliest origins of settlement of South Asians in Great Britain is uncertain, perhaps the Middle Ages. By the late 19th/early 20th centuries there were approximately 70,000 South Asians in Britain and following World War II and the break-up of the British Empire, immigration increased throughout the 1950s and 1960s as citizens of Commonwealth countries and former Caribbean colonies moved to Britain. Following restrictions on primary immigration, much of the subsequent growth in the British Asian community has come from the births of second and third-generation Asian Britons. As time passes, the formation and development of community can alter the demographics. Southall, in north-west Greater London, for example, is a case in point. In 1950, the first group of South Asians arrived in Southall, reputedly recruited to work in a factory owned by a former British Army officer. With the closeness of expanding employment opportunities such as Heathrow Airport, nowadays over 55% of Southall's population of 70,000 is Indian/Pakistani, Southall has one of the largest Sikh Temples outside India and Southall contains the largest Asian shopping centre in the London area.)

An attraction of English property law is freehold ownership. As the ultimate owner of the property, freehold provides both physical and emotional security. Owning shop property freehold can contribute to status in community and business. As anyone that has tried to buy shop property for investment will testify, it is not an easy step. The first hurdle is convincing commercial property agencies you are serious! It's not that surveyors were impossible to deal with, simply they have regular buyers and saw no reason to give newcomers a bite of the cherry. Also, many established surveyors can't be bothered with inexperienced investors. Then there is a question of credibility. Unless you pay the asking price or your offer is very close, you risk being considered a time-waster. Similarly, if you mess about and delay exchange of contract and/or fail to complete. Moreover, there may be a language barrier. Even if you fulfil the criteria, there is no certainty of being offered anything with potential. The solution is to buy at property auctions. Property auctions lend themselves to anonymity. Property auctions have long been popular with people of all nationalities, but before the mid-1970s there was a greater tacit understanding of shop valuation methodology. What the new wave of investors did not appreciate (or at least not give an impression) was that, in principle, a high yield suggests a shop property where little or no capital growth is expected, conversely a low-yield offers prospects for growth. In any event, because the cost of borrowing money is the same nationwide, it made no sense to be able to buy a shop property investment yielding say 12% for a lower price pro-rata than a shop property showing 7%. Hence, what began to happen and rapidly gathered steam, until the influence of the change in approach became the 'norm', was for shop properties having little or no growth prospects to go up price which in turn led to an increase in price for properties with growth prospects.

Finance plays a pivotal role in the commercial property market. It is said that property investment is more about finance than property. When a buyer wants to mortgage an investment property, or needs a mortgage in order to buy the property in the first place, ways to repay the mortgage include the borrower's other sources of income and whether the yield on the property exceeds the instalment for payment of the mortgage. Whilst a lender will assess the credit-worthiness of the borrower, a lender is not normally interested in the prospects for the investment: all a mortgagee cares about is whether the borrower could honour the requirements of the mortgage, or in the event of default the property could be sold to repay the loan. The fact that high-yielding investments are more risky is of no consequence to the lender, and may in fact be considered more secure simply because of a higher yield. In effect, thanks to their mortgage criteria, what the banks have imposed on buyers of shop property is the equivalent of a business plan, whereby never mind whether the shop property constitutes an investment, all that matters is that the financial side of things stack up.

What stemmed from inexperience became the 'norm' thanks to mortgage valuation surveyors. The task of a mortgage valuation surveyor, often a chartered surveyor, is to give an opinion of the market value of the property. However, the market value of a property is only the value of the property itself. It is not the value of the investment. The investment comprises the property and any existing or proposed 'tenancy' involving that property. So, since the value of the investment can vary depending upon terms of the tenancy, arguably a valuation surveyor should make that clear in the report, otherwise there is the risk the banks could be misled into thinking lending on the property is more secure than it is.

The fact that a layer of variable value can be added to the intrinsic value of a property is not something lost on sellers. The marketing of commercial property for investment involves very sophisticated and shrewd techniques. For example, one of the most obvious ways to maximise the price is to create an investment that is readily mortgageable. When selling a shop property investment, the seller is not interested in the value of the property as such, but how much the property and all that comes with it is likely to fetch in the market. It is the existence of that subtle difference for which the inexperienced investor can pay a hefty price. Selling a shop property for investment is no different to any other form of selling. Dress it up to look its best and hope the buyer doesn't spot what's wrong. Any complaints afterwards can be met by
caveat emptor: the buyer alone is responsible for checking the quality and suitability of goods before making the purchase. Moreover, unlike products and services where the seller might be concerned to safeguard reputation for future custom, a seller of shop property is unlikely to care a jot about goodwill.

Although the seller of shop property is unlikely to care about goodwill, the seller's agents are mindful of their reputation in the market. To maximise the selling process whilst attempting to minimise the repercussions of overpayment, auctioneers have, for some time, highlighted the financial status of the tenant in the auction catalogue, for example the retailer's number of branches, latest turnover and profit figures.

Covenant and early review lots are guaranteed to fetch top prices. In the details, much emphasis is given to the date of review, with the estimated rental value suggested, either by having issued the rent review notice quoting a very high proposal, or by stating the vendor's opinion of rental value, or by citing a brief mention of a nearby new letting.

Pre-occupation with quality of covenant has driven investment yields down to levels which, for the type of property, is more commonly expected for prime propositions, offering assured long-term growth!

Consequently, what has happened is that not only has the way shop property is valued disconnected from fundamental principles, but also the banks and vested interests have create a market that is completely divorced from the reality of property itself. The test of that claim is easy to pass, for example: imagine two shop properties, next door to each other, both shops identical size, layout, etc, both let for 20 years at the same rent with rent reviews at five yearly intervals. One shop is let to a national multiple retailer with dozens of branches, the other to a local shopkeeper with just that one shop. Both properties are offered for sale by auction on the same date by the same auctioneer. What's the betting the shop let to the multiple retailer would fetch a higher price?

In my opinion, it is not up to valuation surveyors to insist banks lend only on the value of the property, as distinct from the market value of the investment. That decision is for the banks alone. However, I do consider valuation surveyors have a duty of care to ensure the banks understand there is a difference which might not necessarily be allowed for in the 'forced' sale valuation. A definition of 'forced sale' valuation is "the highest price which a property can reasonably be expected to bring, if offered for sale without the consent or concurrence of the owner by virtue of judicial process, in what may be a restricted market place, within a restricted time frame, to a prudent, willing and able purchaser who may have limited knowledge about the property, its uses and capability." If the forced sale valuation is a percentage of the market value of the property then in my opinion the mortgage is likely to be more secure, than if the forced sale value is the valuation of the investment.

Dispute Resolution Costs

In my opinion, and I'm not alone, the fees required and charged by surveyors appointed by the RICS to act as arbitrators or independent experts are often out of touch with reality and, in many instances, obscene.

For example, I am dealing with two matters at present, for different clients, where the rents are likely to end up at around £14,500 pa. In each case, the independent expert wants to charge around £250-£300 an hour, with a minimum fee of £3500 + disbursements and VAT. Now if the agency side of the firms of which those experts are partners were instructed to let the property then chances are the commission would be 10% of the first year's rent (ignoring any rent-free) subject to a minimum commission of £2000 plus VAT. 

In another case, the appointed independent expert's hourly rate is £200 an hour + disbursements and VAT. Okay, maybe that's par for the course (or at least it used to be), but the surveyor has run up a bill of almost £1000 + VAT, etc just on dealing with preliminary communications. Also, at a different office of same company, where another person has been appointed, the charge is (only) £175 an hour which, considering it's the same administrative structure, suggests to me some sort of target approach to revenue. 

I don't know where such people think the money comes from to pay their fees but frankly if that's the way they carry on then it's hardly surprising so many surveyors are suffering intense competition.

It's always been the case that where the parties have no choice the adviser will charge as much as they possibly can. You get that with legal costs and surveyor's fees in connection with tenant applications for licences to assign, sub-let, do alterations, and with schedules of dilapidations. I think the same principle is being applied at review referrals. Once appointed, the surveyor has a general duty to proceed and although that can be stopped by agreement what the parties have little or no control over is how much the surveyor will charge. 

Personally, and I've said this all along, I think there should be a fixed fee, possibly on a sliding scale according to the level of passing rent, (with adjustment if the passing rent is a ground rent, for example), for independent expert determinations and arbitrator awards at rent review. The old argument  it's impossible to know what will be involved doesn't hold water. When I take on a rent review for a client, I don't have the luxury of  being able to charge whatever I like: I quote a fee at the start and no matter how long the job takes or what's involved, I stick to what has been agreed and no more. 

An open-ended  'blank cheque' approach exposes both landlord and tenant to the risk of having to pay a disproportionate amount to a third party, which let's face it, particularly with an independent expert, expects most  of the job done for them.

I should like to set up a low cost referral service where, for example, one would charge in the region of £1000 + VAT for expert determination assuming the matter straightforward and maybe the same for arbitration. I could set up such a service and rely on the provision in many leases where the parties can appoint a surveyor without having to go through the RICS. What you think? Would you like me to? 

The advantage of a fixed fee is that you know where you are the start. You can tell the client it would cost 'x' to go to referral and that would it. At present, I can only estimate and having to say that the total costs could be in the region of £3000-£5000 + VAT, etc is a really frightening figure for most people, even if their share would only amount to half of that. 

The RICS has set up a low-cost referral service but the parties have to agree to give up certain rights before the procedure can be used. Otherwise, since one function of the RICS is to provide a source of revenue for its members, the RICS won't get involved but I think they'd have to sit up and take notice and do something about it if more and more landlords and tenants were to register their disapproval and clamour for a lower cost system. As it is, I think landlords and tenants are being taken for a ride. 

Landlord Proposals

Years ago, an institutional landlord, a well-known insurance company, whom I found myself acting against on numerous occasions, used to include £500 pa margin in its proposals for rent review which struck me as ambitious but in most cases nevertheless insurmountable. Thinking I'd like try the same approach, I experimented by recommending a nominal margin for a proposal on behalf of a landlord-client. My client's reaction was perhaps only to be expected. In his view, tenants would expect the margin to be considerably more and would want a substantial reduction. A small margin would allow me little room for manoeuvre.

The size of the margin I told him was of no consequence to me. The client was happy with my recommended rent, it was my task to achieve it. Despite trepidation, the client allowed me to go ahead. To cut a story, I achieved the rent I was after.

Unlike that insurance company, whose £500 margin seemed to be the norm, I tailor my recommendations to suit the circumstances so if you're a tenant and on the receiving end of a proposal from my landlord-client there's no certainty the margin would be the same in each case.

The point, however, is whether possible to negotiate based a small margin. The answer to that, I suggests, depends upon one's attitude at the onset.

For example, let's assume the passing rent is £28,000 and market rent £30,000 a year. A proposal including 10% margin would be £33,000 pa but there's a risk that if the difference between the proposal and the passing £28,000 is not that much then that could invite the feeling that the landlord isn't expecting any increase. In bartering psychology, therefore, it would be better to inflate the proposal to £35,000 on the assumption that the tenant would offer at least £30,000 to start with.

My only experience of unrepresented landlords is when acting for their tenant, and vice versa my experience of unrepresented tenants is when acting for the landlord. Generally, unrepresented landlords like to barter and expect their tenants to do likewise but actually there is no reason for a tenant to barter if that would result in agreeing more than necessary. Bartering is not the same as negotiation, or at least not the same where the terms and conditions of the lease are taken into account as would happen when the tenant is represented. Consequently, bartering can come unstuck when faced with a refusal to play the game.

In my experience, unrepresented parties tend to focus on the rent to the exclusion of all else. But that can be to their disadvantage because the terms and conditions of the tenancy have a bearing on the rent and there may well be something in the 'small print' to one party's advantage.

Chasing Rainbows

Unlike investing in stocks and shares where the volatility of share prices and uncertainty of dividends can lead to long term buy and lose, investment in property offers two advantages: firstly, because the relationship between landlord and tenant rests on a legally-binding contract, there is the potential for both capital and rental growth. Secondly, unlike the Stock Market where in the scheme of things individual private investors have little or no influence over the company’s performance, the property market offers the thought of being in control.

I emphasise ‘thought’ because landlords are not actually in as much control as they might like to think. The landlord owns the building, not the tenant’s business and tenants are not obliged to keep the landlord informed as regarding the intention for the business. All that a tenant is obliged to do is comply with the terms and conditions of the lease and even that the terms and conditions would be subject to any overriding legislation and/or business tenancy case-law. For example, a shop let to multiple retailer which might be thought a secure investment and hence command a higher capital value could fall in valley simply by the multiple retailer deciding to close the branch and assigning the tenancy or subletting the premises to a nobody.
Stocks and shares and property are forms of illiquid investment, but the stock market for the most part less so since buying and selling can be transacted within seconds, with middle-men, or market-makers, to take up the slack whenever demand and supply fluctuate. With property, however, there are no market-makers as such; to buy and sell a property requires a seller and a buyer, and to transact at the desired price requires a seller or buyer at that price.

With stocks and shares, share prices are published and during market hours a trade can be executed at or around the published price. It’s not like that with property: no published prices in advance, no certainty that what someone got for a particular property would result in at least the same price for a virtually identical property paid by someone else. As for value, some say that’s whatever the property fetches but actually the price could simply be a measure of worth for the buyer: otherwise, the market value is based upon one person’s opinion; an informed opinion provided by a professional, but an opinion nevertheless.

Despite the underlying value of property being anyone’s guess, another layer of value is added to be on the safe side. The income from a property let to a good covenant on a long lease also constitutes an investment. All other factors remaining constant, the best time to sell the investment layer is when the end of the lease is so far off that it becomes impossible for mere mortals to predict what would happen by then. For the same reason, it is also the worst time to buy, but that doesn’t stop investors piling in regardless. Because it is easier to mortgage a property let on a long lease and because the total income, ignoring any reviews, is known in advance, the present value of that income can be calculated.

The attraction and value of that present value fluctuates according to confidence in the investment market. Investment confidence varies with bank lending criteria. The easier and cheaper it is to borrow, the more risk may be taken, the higher the price. Conversely, the harder, the more expensive, the less risk, the lower the price.

A paradox of investment-thinking is the difference in attitude between experienced professional investors and everyone else. EPIs focus on the bottom-line: the worst scenario. Challenging at the best of times, protecting the bottom-line is not easy when wanting to invest at a time of improving sentiment. Sentiment is a measure of confidence. Increasing confidence attracts more investors and in turn becomes a virtuous circle, onwards and upwards. Momentum investing is like playing the game of musical chairs: you hope there’ll be somewhere to sit when the music stops. The property game is not limited to a few seats. Widespread availability of propositions enables investors to venture further afield. Outside the hot spots, yields are generally higher not because those places are necessarily neglected through oversight but that growth is hard to come by or non-existent. Despite lower prices, often there is considerably more risk.

On paper it makes sense to capitalise on the difference between the cost of borrowing and the yield obtainable. In practice, it may not make sense at all. A common failing is overestimating the growth potential and underestimating the cost of achieving growth. Often, both factors are symptomatic of tenant-covenant fixation.

Play your cards right and a great deal of money can be made from trading in momentum. Investing for ever requires a different mind-set. Not only a question of timing but also whether the initial yield would be sustainable. After an investment is bought, the investor becomes a landlord and experiences the reality of asset management. A test of performance is the rent review or lease renewal. Naturally, investors/landlords desire a return on capital that is commensurate with their expectations, but at rent review (assuming to market rent) or lease renewal the actual landlord’s aspirations are irrelevant and depending upon skill of the tenant’s advisers could result in less than expected. Moreover, a lot can happen to the whereabouts and/or to a property as time passes: the economy might improve but not rub off on a particular property. To cap it all, the tenant might go broke and the new tenant an inferior covenant.

Whatever the reason for the purchase price, whether sellers offering higher yields for the sole purpose of achieving the highest possible price or high prices bringing out better properties that would otherwise not be sold so commanding scarcity value, any difference between the fundamental value and the investment layer reflects buyers chasing rainbows.

Important - Take Notice

Amongst the many aspects of my work I love is lease analysis. Possibly it’s the same reason many people enter the legal profession, but for me the prospect of being able to pour over every word and phrase and get bogged down in detail is stimulating. Perhaps because investment is mostly about finance and business about numbers, there is a tendency amongst landlords and tenants to focus on the figures, but as I say on my website, “to arrive at the right figure, the words must add up”

For the most part, rent review, break-clause, and lease expiry involves some form of notice. A notice is an integral part of the procedure, not a stage that can be skipped. Many people don’t seem able to word a notice correctly, even though prescribed forms and, sometimes, as at rent review, the lease will make it clear what must be said. I prefer to serve the notice to ensure wording is correct, but where I am asked to take over negotiations started, increasingly I am finding that no thought has been given to the validity of the notice. Checking the correct name of the parties comes under the category of ‘from, to and upon whom’ the notice is sent, addressed and served. It may be necessary to require proof of title, when the landlord on the notice differs from the tenant’s knowledge. The same applies in reverse, sometimes more so. Years ago, when the previous Labour Government dangled a carrot of 10% corporation tax in front of un-incorporated businesses in exchange for incorporation, many tenants took the opportunity to incorporate, but did not apply or did not realise they needed to also apply to their landlord for assignment of the tenancy. Especially when rent is paid by standing order, a landlord should be careful to check the payee is the same as the tenant, otherwise it could be reasoned successfully the landlord has deemed to waive requirement to assign. Where landlord’s inexperience or ignorance of the facts is exploited by an individual tenant that has become incorporated the position is harder to regularise where that individual refuses to be guarantor. And, in a matter I am dealing with, the position is even more complicated where the tenant has died, a successor takes over the business, pays the rent and the first the landlord hears about it is when a rent review memorandum in required in the name of the successor’s company. For some landlords, it makes no difference who the tenant is as long the rent is paid, but letting a tenant off the hook of a direct covenant can cause problems.

Notices concerning a break-clause must be worded and served correctly. The place of service may sometimes be at a different address to the lease: Claire’s Accessories UK Ltd v Kensington High Street Associates PLC [2001]. The name of the tenant must be correct: Procter & Gamble Technical Centres Ltd v Brixton plc [2002] Acknowledgement may be important: Orchard (Developments) Holdings Plc v Reuters Ltd [2009] Compliance with the prescribed manner in the lease is vital: per The Hotgroup Ltd v The Royal Bank of Scotland PLC [2010], “no notice will be deemed to be validly served unless... ” was enough to invalidate. Unlike at rent review and break-clause where an invalid notice could mean the landlord losing the right to review or break, or the tenant losing the right to object to the proposal or break, the consequences of an invalid notice at lease expiry may not be so dire.

Unless critical to end the tenancy on the contractual expiry, it is a question of whether landlord or tenant should get in first, since only one notice can be served. The only requirement is not less than 6 months or more than 12 months notice must be given to end the tenancy. On expiry of a tenancy, it is not necessary for the end-date in the notice to be the same as expiry of the term, provided the notice end-date is no sooner. However, with a s26 notice, the tenant can request the new tenancy to start up to 12 months from that date of notice. So, it is not only the date of the notice that matters but also the end date, and those dates can only be determined by the tenant’s intentions, and informed opinion regarding the market. One mistake is for the end date to be earlier than expiry of the contractual term. Whether the mistake should be pointed out sooner or later, or taken advantage of with a s26 notice, depends on tenant’s intention and market rent. With a s25 or s26 notice, the proposals for the new tenancy, assuming no opposition to renewal, must be set out in full, with details of any material changes to the tenancy. A common mistake is that the proposals for the new tenancy do not spell out in detail the extent of the demise, even though the wording in the Act is clear and mandatory: under Section 25(8) of the 1954 Act (as updated by the Regulatory Reform (Business Tenancies) (England and Wales) Order 2003) a landlord’s friendly notice “shall not have effect unless it sets out the landlord’s proposals as to: (a) the property to be comprised in the new tenancy (being either the whole or part of the property comprised in the current tenancy)... ”.

It is, in the absence of case law to date, a moot point whether the extent of a demise has to be spelt out in detail if the property in the new tenancy is the same as the existing tenancy. But where the property to be comprised in the new tenancy is not set out in detail, there is ground for successfully challenging validity of the notice. When validity is challenged, I am often referred to Mannai Investment Co Ltd v Eagle Star Life Assurance Co Ltd [1997], the House of Lords stating that “if a notice unambiguously conveys a decision to determine, the court may nowadays ignore immaterial errors which would not have misled a reasonable recipient. ” However, that may be so in the case of a time-limit or wording in a unilateral tenancy contract, but per Burman v Mount Cook Land Ltd [2001] it was held that a landlord’s statutory notice was invalid because it did not comply with the statutory requirements.

Where the extent of the premises is not detailed and where the application date has been extended by deferment, and even though that merely changes the end date in the notice, not the procedures, it could be reasoned the tenant has lost the right to challenge validity of the notice through part performance. The only case, of which I am aware, is Keepers & Governors of the Possessions Revenues & Goods of the Free Grammar School of John Lyon v Mayhew [1997], where the tenant’s counter-notice assumed validity and by carrying out LTA54 procedure, the tenant represented that s25 notice was a good notice. That decision predated the 2003 Order so, arguably, there is nothing to prevent a tenant from successfully challenging validity at any time before it is necessary to apply to the court; although leaving it to the last minute would be risky, since it is unclear whether there is efficacy in a ‘without prejudice’ claim — which would be necessary to protect the tenant’s interest in the event challenge were unsuccessful. The proposals for the new tenancy must be set out in detail but the rent can only be a rough guide because it is not possible to value for the future. So, whilst I do not think a tenant or landlord could be admonished for proposing a rent at a level were the tenancy to start from the date of the notice, I think a tenant or landlord would be open to undermined-credibility for proposals that would be unrealistic now. I think that because the court is likely to take an active role in preliminary proceedings, the actual figures of which the court would be aware at the case management conference and so on should be as close to the market rent, as defined by s34 and s35 LTA54.

Recession - a time for transformation

As I say time and again, essentially, a problem is a fault in direction which, when left to its own devices, may fragment into seemingly different problems, so as to attract attention. It is not enough to resolve a problem: it must be transformed. Finding a solution simply dilutes the problem, until it is bearable. It is not enough to alter perception: when symptoms are merely relieved, the problem will crop up again.

Transformation is a thorough, possibly dramatic, change in underlying attitude. In my healing experience, such as it is, few people are adept at transforming problems into commercial opportunities as they go. Mostly, people metaphorically brush problems under the carpet, ignore them and hope they’ll go away. They don’t. The problem waits for an opportunity to arise again, often in different guises. When you have an unresolved problem, you will not progress. You, your business, are stuck. A problem at micro-level becomes a macro large-scale.

In my newsletter December 1985, I said “Costs in the property industry have reached record levels. The actual amount of money involved in day-to-day transactions imposes constant pressure to meet critical financial targets. Any attempt to question or stop is met by a barrage of vested interests intent upon maintaining momentum. The cost of error is rapidly reaching the point whereby individual foresight will be crushed by the weight of uncontrollable dynamism. In the prime shop market, the corporate income of some retailers is inextricably bound up with the consumer’s willingness to keep on spending on credit. It only needs a few months’ lull for the structure to crack under the weight of operating costs. ”

And in June 1998, “When retailers get carried away and form the wrong impression of reality, the knock-on effect is destabilisation. Flat demand is caused by an addiction to competition. ”

Generally, retailers don’t care where the money comes from. As long as it does. As long as the business plan is approved by the bank and facilities can be renewed, as long as customers can be persuaded to spend more, as long as the lust for more shops can be satisfied, as long as landlords can be dumped or treated like any other supplier, that’s all that matters. Operating in splendid isolation, indifference to the wider long-term consequences cannot be appeased by giving to charity: playing power-games, bullying tactics, is completely the wrong approach for long-term consistent success.

Not only retailers, but also landlords and surveyors have fallen down the slippery slope. Indifference to repercussions of pro-active asset management, over-developing, over-estimating values, manipulating rents, it all fuels the get-rich-quick mentality, and the greed has so rotted the core that they’re going cap in hand to shareholders and banks for more money to feed the cravings.

It’s not the market’s fault. That is akin to admonishing customers, the source of spending-power. It’s not that the market suddenly turned, or no one could have foreseen. The direction had been changing for years. It merely needed to tip the balance. It was foreseen, but warnings went unheeded. Views like mine are not what most people want to hear. In December 1985 I said “success in retailing today is too dependent upon the availability of credit. Credit enables retailers to control the concept of what represents value for money. “ As I said in June 1998 “the cost of prejudice: a preference for conformity. It is thinking problems are normal. “ Credit interferes with the law of balance. It increases the money-supply artificially. You cannot blow something out of all proportion and expect it to stay there. A time must arrive when it bursts, a point at which it is so fed up it cannot contain itself.

In my opinion, the bubble was about to burst in mid-2004, but greed gave it a final blow. In April 2008, as I put in my blog “in my opinion, the sub-prime crisis was deliberately orchestrated by some very shrewd operators who have made trillions of $ or whatever out of the debacle. ” Be that as it may, the credit-crunch has highlighted just how much pretentiousness exists.

Credit creates its own vicious circle of spiralling costs. Artificial growth, opening more shops, for more than fair share, gives an impression of strong demand, thereby attracting competitors, increasing pressure for performance. Also, the terms of a loan can restrict the freedom to synchronise with reality: the direction in which customers are going.

Businesses and properties exist to serve customers: not the other way round. Borrowing is considered par for the course, but whereas it is okay to want a helping hand to begin with, there comes a point surely, when a business ought to stand on its own feet? In my opinion, for a business to consider itself successful it should have no need of debt. That is not to say it should not have any borrowing facility, simply it should rarely need to use it. The credit crunch shows just how much businesses that depend on borrowing have become a drag. In the aftermath of years of a booming economy, that few businesses have amassed cash confirms most directors are more interested in “living the life of Riley” than ploughing the profits into developing the business.

The money has to come from somewhere. To live off borrowings, assuming they would always be replenished on the strength of the business plan, is the result of allowing the art of avoiding challenging questions to run companies. It is a wonder of the pyramid, whereby the person in charge surrounds themselves with layers of management, so as to create the illusion that person must be very talented. Not realising the light at the end of the tunnel could be the train coming towards you can lead to a series of mistakes that start when someone is sold on an idea and there is no stopping them. By the time the idea is up and running, it is failing all over the place and costing a packet.

I think it’s sad, not to mention a waste of resources, that retailers and landlords are obliged to fail, and for shareholders to suffer, before directors will learn how to listen. Perhaps it’s hardly surprising: their contemporaries are on the same wavelength: standing firm and resolute on a massive psychological block. A clean-sweep is necessary: to remove from positions of power those that need tangible evidence before they’ll act. Fact is when you ignore the signs and don’t change willingly, change will be forced upon you. It’s as simple as that.

For long-term consistent success, to be progressive, to avoid coming unstuck in times of change, you have to think deeply and not allow superficial influences to cloud your judgement. As I say, “I think it important to have a feel for what you do, because then you can find your way around in the dark”.

It is clear to me what is happening. It’s a shift, to living true to form and allowing business development to unfold naturally. If you would like to know what that means for your own business then I should be pleased to advise.

Negotiation - restoring the balance of power

Notwithstanding Reed Personnel Services plc v American Express Ltd [1996] wherein the court said it is “not good for the tenant to say what is good for the landlord” many tenants are fond of negotiating as if they were the landlord. Although technically cutting no ice, it’s an approach that can succeed when for the landlord to be ‘accommodating’ would be sensible under the circumstances. In this context, accommodating means allowing some slack in compliance with the tenancy. I see no point in incurring time and expense in having a lease and then not sticking to it, but I do realise it is the landlord’s prerogative whether to enforce it to the letter. The landlord and tenant relationship is on-going for the duration of the term and beyond. For routine matters there may be no disagreement, but, otherwise, beyond the law, and valuation, negotiation is about psychology.

Psychology is a science, an academic and applied discipline that involves the scientific study of human or animal mental functions and behaviours. At a down-to-earth level, and in the context of a business tenancy, what psychology does is to interfere with the strictures of the commercial contract by injecting a human element. In 1988, in my booklet, “The Psychology of Rent Review Negotiation” I said the relationship between landlord and tenant should ideally be a partnership, sharing the ups-and-downs together. In practice, the interests of landlord and tenant remain diametrically opposed: the landlord wants more, the tenant wants less. During downturns, the cushioning upward-only review brought about by landlord wanting and the tenant offering to maintain rental income throughout the term does the job intended by both parties. So why should a campaign to abolish upward-only reviews want to alter a mutually accepted perfectly good system? Frankly, I think the answer is self-interest. Instead of rising to the challenge of organic growth - improving upon what exists already in pursuit of excellence - such tenants grow by expansion: they become addicted to momentum and, over-indebted and overstretched, end up disconnected from reality and losing their way. Although in theory expansion makes sense, inorganic growth is never the way to develop a long-term consistently profitable business because too much gets taken for granted. Tenants urging politicians to do something about their business tenancy arrangements when having entered voluntarily into a commercial contract such tenants find that what they signed is not what they had in mind is not the sort of behaviour one would expect of companies surrounded by advisers. Not to be outdone, and despite a muted response from government, many companies and the surveyors that act for them, have got it into their heads that such tenants should be thought of as doing the landlord a favour in wanting to lease the premises.

Asserting the landlord should care whether a tenant can afford the rent is a crafty way for the tenant to get what it wants; it also makes it harder for that particular landlord to enforce the terms and conditions of the tenancy. By removing from business tenancy law and rental valuation the impersonality that is the hallmark of the market, rent review and tenancy expiry/renewal has taken on a new guise. No longer a relatively straightforward application of business tenancy law and rental valuation, now it strongly features subjectivity whereby tenants promote the “wider consequences” for their business in the event that landlord is not accommodating. For example, a recent public display was Thorntons, the chocolatier, telling landlords wanting to increase its rents that Thorntons would close the shops and trade on the Internet instead. I think it fascinating a public company has to stoop so low to get what it wants - that doesn’t speak well for its products. And hardly impressive of a plc to tell shareholders that it would maximise returns and pay dividends to trade on the Internet rather continue to drain profits by maintaining a ‘high street’ presence. Be that as it may, in effect, landlords are being asked to subsidise a retailer’s desire to have it both ways, even though others would pay more rent.

For landlords, a dilemma of recession is whether tenants should be helped to survive the error of (their) ways. I emphasise ‘their’ because something tenants are good at is making pronouncements about the market as a whole as if their experience should be considered the only barometer of consumer behaviour. Often, the facts are found amongst suppliers: for example, Hornby plc (toys) results in June 2010 said “it is now clear that our larger retail customers recognise that they failed to fulfil their sales potential in 2009. ”

Life has ups-and-downs, and a business plan is rarely straightforward, but we are not supposed to come unstuck in times of change. One factor to ponder is whether it should be reasonably assumed inherent, depending on the calibre of tenant, for the tenant to be expected to have what it takes to anticipate downturns in its market and prepare accordingly. That does not seem to be how the victim tenant thinks: for them, the business sector ought to be considered a special case: a sort of level playing field for all, regardless of the ups-and-downs of the economy. Landlords too have self-interest. The most important factor is whether a landlord can afford to be accommodating. How much rent and what terms can be varied very much depends upon when the property was bought, how much was paid, and how much was borrowed. It also depends on whether the tenant has a guarantor, because any material alteration to the terms of a contract which might potentially prejudice the guarantor will release him unless he specially consents to the variation, West Horndon Industrial Park v Phoenix Timber [1995] Although business tenancy law and rental valuation are not concerned with the wider consequences for the parties, psychology steps in to ask about the consequence for the landlord in the event of existing tenant default, such as whether the property would let in a fairly short time to a tenant of at least the same calibre, and at least the same rent; and whether on expiry the tenant in difficulties would renew for at least the same term as before. For a tenant, one reason for taking the route of insolvency, administration or CVA, is a consequence of alienation criteria that a landlord can include in a tenancy to reflect privity of contract: a tenant must consider the likelihood of finding a financially sound assignee. The number of tenants with the where-with-all to cope with slow trading is in short supply. An authorised guarantee agreement to sign, the tenant cannot afford the risk of a defaulting assignee.

The landlord should be mindful of changes to capital value that can be caused by tenant assignment and under-letting. The number of tenants whose covenant enhances value has been diminishing for years. Although a landlord may serve notice on a tenant for the purpose of protecting investment value, the timing of the notice is critical and the procedure little used. Generally, commercial property for investment is a depreciating asset, because the price paid rarely reflects the market value of the property alone, but includes the calibre of the tenant. Often, growth is illusory: although capital value is estimated by valuing on a date, investment performance should allow for inflation, loss of interest on equity, and holding and management costs, interest, tax on rent and any gain. Strip out those figures and whatever’s left is the real growth. Nowadays, maintaining investment value is just as challenging as increasing value. For example, an investment for 15 years with 5 yearly rent reviews will only maintain its capital value if at each review the rent goes up by enough to offset fluctuations in investment yields and what might happen on expiry. Where a landlord has been accommodating, at subsequent rent review and on tenancy renewal, the likelihood of a rent increase diminishes, because in personalising the landlord and tenant relationship, by focussing on the business for which the tenant chooses to use the premises, the landlord can get stuck with a dud tenant and the investment under-perform for the wrong reasons. Many tenants would have landlords believe that the property system should be changed to reflect the changes in the market, but equally many landlords think tenants should change their modus operandi to synchronise with the market. The property system is more flexible than many tenants would like to think, if only because landlords can be accommodating. The underlying difficulty for those tenants, and surveyors that have prospered on the success of those tenants - and whose loyalty is to those tenants - is that really the problem their clients face is not caused by any intransigence amongst landlords, but that the mass-market has entered decline and fall. It is the Age of Individuality. Alongside the dominance of supermarkets for convenience and free-parking, and a few clothing companies for garments, it is the specialist retailers that are thriving, along with the giants of the internet.

At rent review, a tenant has no control of the psychology because the tenancy remains vested in that tenant so the review guidelines, which are emotionally detached, are paramount but, on expiry, the tenant does not have to renew. A choice whether to renew only puts the tenant in a stronger position if the tenant could afford to relocate or close the business at the particular premises. Multiple retailers and big companies are in a stronger position to dictate terms on renewal because rarely is the performance of their business overall dependent on any one branch. For smaller businesses, flexibility is limited. Often the value or saleability of the business as a going concern is inextricably bound up with the premises and a secure term of tenancy. Ever since investment value strayed from property fundamentals to become dependent upon covenant of tenant, that dependency has been exploited. The banks have done a stirling job using sale-and-leasebacks to maximise capital proceeds, only to serve up branch closures for the next course. What price the building without its original occupier? An investor is buying the building, not the tenant and no structured rent review, such as index-linking, pre-fixed increases and compounding is going to make up for the fact the more the rent payable exceeds the market rent, the riskier the investment. In the shop property market, whilst the primary market that multiple retailers inhabit may not be providing much growth, the same cannot be said of the secondary market where there is often keen demand. The secondary market is not just about trading position, but also locality. Many secondary towns are more stable than primaries nearby, often because the Zone A rate is economical. In Ledbury, for example, the market town where I am based, and whose population is just under 10,000, demand for shops is buoyant and rents have gone up in the last couple of years. Another factor that those that think the world owes them a living would do well to remember is that commercial property often lends itself to redevelopment and reconfiguration, or simply disposal with vacant possession. One thing tenants should be careful of when testing the loyalty to the tenant’s cause is that the landlord might be thinking of using the opportunity to do something different with the building. In the balance of power, one principle remains steadfast: the property belongs to the landlord, so how the tenant extracts itself from the tenancy commitment must be honourable otherwise the course of action will back-fire on the tenant.

Tenancy Expiry and renewal - Some Pitfalls

On expiry of a business tenancy that qualifies for renewal rights per the Landlord and Tenant Act 1954 Part II, (“LTA54”), and where the landlord is not opposing grant of a new tenancy, it is common, when the tenant wants to renew, even if negotiations are not underway, for the tenant to request the landlord’s agreement to defer application to the court before the end date in the notice, so as to minimise costs of procedure. (Whether costs are minimised would depend on how much solicitors and/or surveyors charge for arranging deferment. When I negotiate a renewal, I arrange deferment where appropriate and rarely charge any extra; all part of the service!)

For both parties, and regardless of whether any dispute could be resolved without the court’s intervention, LTA54 procedure involves litigation, so deferment stops the court becoming involved and taking an active interest in the matter. But, whether minimising cost is a good idea in the context of the wider consequences for either or both parties is another matter entirely.

For the landlord, an advantage in refusing deferment is that it forces the tenant’s hand. A snag with having to state in the s25 notice the landlord’s proposals for the new tenancy is that the tenant can consider them in the light of what else is and becomes available in the market and bide its time. Whilst there is nothing to prevent the landlord from making the application to court, so as to accelerate the tenant’s decision, not only would that require the landlord to incur extra costs, (not something landlords are keen on), but also many landlords regard the court application as something the tenant does in the first instance. So, since the tenant is not obliged to communicate its intention whether it intends to renew before the end date in the notice, by allowing the tenant to avoid court procedures, the landlord can lose out if the tenant should for any reason decide to not renew. At least, where a tenant, after applying to court, decides not to pursue the claim, the tenant must serve notice of discontinuance of proceedings, giving at least 3 months notice to end the tenancy, and that enables the landlord to recover costs and fees in connection with the application. When the date for application is deferred, and thereafter the tenant decides to not renew, all the tenant needs do is simply not apply by the extended date; no costs payable.

Interim rent can be affected if the application per s24a were, as if often done, included in the answer to the claim, so a separate application is necessary for the landlord to recover the market rent for the period from the end date in the notice to the giving up of possession. By agreeing to defer, the landlord also loses out on the possibility of being able to capitalise on opportunities that can arise during negotiations in tandem with court proceedings. The phrase ‘going to court’, often a negotiating ploy, is not confined to making of the application or the actual hearing itself, but includes procedures. Non-compliance with case management timetables can make it possible for a tenant to lose renewal rights, despite having made the claim and protected rights by the end date in the notice. (Whether such opportunities have value depends on the market and the landlord’s strategy. In a recent matter where I was acting for the landlord, the tenant, a bank, lost renewal rights through the striking out of proceedings. My Client waived the oversight and renewed inside LTA54.)

For the tenant, deferment can create problems: application or request for further extension(s) to the date might be missed/overlooked, also it might not be possible to take advantage of post-end-date events, particularly when it is agreed that as a condition of the agreement to defer the new tenancy will start on the end date in the notice. Although interim rent could be back-dated to the earliest date the tenancy could have been brought to an end, interim rent only covers the period between expiry of the old tenancy (or date of application per s24a whichever the later) and commencement of the new term.

The commencement dates for both the new rent and term are matters for negotiation. Whereas both often start from expiry of the old tenancy, or the end date in the notice if different, frequently that is valuation convenience and/or reflects inexperience. In practice, there is nothing to prevent either rent and/or term commencement dates starting on completion of the lease. If the matter does go to court then the hearing date becomes the valuation date, and the term and rent commencement dates subject to s64 - at least 3 months after the hearing date.

This is an example of what can happen when the effect on rent and other terms of the tenancy of post-end date events have to be ignored. I was instructed to provide an expert opinion valuation for the measurement of damages arising out of a negligence claim where the tenant’s solicitors had overlooked the further extension date and had not sought further extension or applied to the court to protect the tenant’s renewal rights. It was suggested the date of breach was the last date for application to the court; also loss measured in terms of any increased rental for the duration of the term of the new tenancy, and as a consequence of any rent reviews, any diminution in the value of the lease as a saleable commodity.

In my report, I referred to the leading authority rule in solicitor negligence cases per County Personnel (Employment Agency) Ltd v Alan R Pulver & Co [1986] but, as I understood, the general rule that damages are to be assessed at date of breach is variable if assessment at another date might more accurately reflect the overriding compensatory rule. Per Kennedy v KB Van Emden & Co [1997] “The overriding rule governing the awards of damages is that the party who has been injured should be awarded by the court a sum of money which, in so far as money can do this, will, when it is paid, fairly compensate him for the wrong which the defendant has inflicted upon him. That will often involve looking at what happened or might have happened shortly after the defendant’s breach of duty, what has happened between breach and trial and what is likely to happen in the future. ” Unlike at a rent review where post-review events are irrelevant, because they would not have been known about at the date of review (or valuation date if different per the lease), valuation at lease renewal is not necessarily on a set date, since neither rent nor term has to start on expiry of the existing tenancy, or end date in the notice, if later; as I have said, both rent and term commencement dates are negotiable. The court hearing date is the only time a valuation date is fixed. During my research, I discovered that shortly after the suggested date of breach it had become public knowledge that Sainsbury’s would, a few months later, be opening a new store almost opposite the premises. I considered that new store would have a measurably adverse effect on the tenant’s business. I opined that had renewal rights been protected by application to court with negotiations alongside ensuing procedures, rather than based on the end date in the s25 notice, then post-application negotiations paralleling case management procedure would most probably have allowed for the effect of “Sainsbury’s” and would have resulted in variations in the terms and conditions of the tenancy, and which I considered would have been obtainable either by negotiation or in court by the time of a likely hearing date. As it happened, other than vacating the premises, the tenant had no choice, but agree the landlord’s form of tenancy which, since it was in most respects identical to the old tenancy, contained some terms that had become onerous as a consequence of “Sainsbury’s”.

Even with no conditions attached to the agreement to defer, the tenant is still at risk post-end-date adverse events would be ignored or resisted in negotiations with the landlord, because of an assumption or agreement either or both the renewal term and rent commencement dates would start on expiry of the existing tenancy; also, a request for deferment could be construed as the tenant’s unwillingness to incur costs. Agreement to defer is not something necessarily obtainable by return; the landlord might not be available, or be sufficiently familiar with the procedure without wanting advice on implications. Although it might be thought the landlord would also want to avoid costs, particularly when there has been a dialogue between landlord and tenant during the run-up to the application date and the landlord has given the impression of not wanting to go to court, critical time-limits are not a matter for bluff or complacency. The solicitor will need a few days to ensure application is made in good time; and where tenants are conducting their own negotiations, just because the s25 notice contains proposals for the new tenancy and just because negotiations with the landlord are well-advanced does not mean the tenant’s need to protect renewal rights should be regarded a formality that could be reliably dispensed with. On expiry, there is no automatic security of tenure: it has to be applied for. The procedure for ending and renewal of a tenancy per LTA54 must be treated as completely separate to any negotiations for the renewal terms. As soon as either s25 or s26 notice is served or given, LTA54 procedures apply, regardless of the cost-consequences. In other words, if you can’t afford or don’t want to incur the expense of litigation, then don’t issue s25 or s26 notice. Costs on expiry and renewal can and do mount up, for both parties. When proceedings are stayed, the pressure is eased, but since either party can restore or the court resume, compliance with the procedure is a costly exercise. Wherever possible, I try to avoid incurring extra costs for my client, but sometimes it is necessary to test the depth of the other party’s resistance to a particular point(s) by involving costs of fighting. In principle, a tenant is entitled to renew on the same terms and conditions as are in the existing tenancy, subject to mutually acceptable updating to modern practice. What a landlord is not entitled to do is impose upon the tenant a change that would result in a more onerous burden of risk that could not be adequately compensated by a consequential decrease in rent; O’May v City of London Real Property Co Ltd [1983]

Nothing ventured, nothing gained! For landlords, wider consequences in not being able to change a term or condition include 1) a possible reduction in the capital value and/or marketability of the investment, and 2) the continuation of some wording whose shelf-life was not expected to last indefinitely. For tenants, wider consequences are either unacceptable because the proposed change is obviously more onerous, or considered of no consequence in the scheme of things. It is easy to miss the point by not appreciating long-term implications. A tenancy will often last for years and every word has consequences. For example, in a matter I dealt with recently, the landlord had covenanted to carry out some repairs to the premises and having done so before the tenancy had been assigned to my tenant-client, wanted the covenant excluded in the renewal. I had no objection provided the landlord would pay for a structural survey to confirm the work had been carried out to a standard commensurate with the full repairing covenant insisted upon. The landlord’s surveyor considered the agreed rent was too low and that in itself should allow for other factors. A purist approach ought not suffer overriding cost implications, but I accept the practicality: even so any compromise for expediency is likely to have adverse repercussions somewhere along the line. The fashion for short-term tenancies amongst tenants may be preferable to a longer term with rent reviews, so as to offer some greater flexibility in the market - and demonstrate the lack of confidence the tenant has in its business - but the risk is that the permutations and the extra cost of renewal can benefit the landlord and play havoc with the tenant’s business plan.

Business Rates

The Government has announced that the five-yearly revaluation of all commercial properties in England will be postponed from 2015 to 2017.  Every 5 years, commencing April 1990, Rateable Values are revalued, based on rental values at the antecedent valuation date, 2 years previously. For example, 2010 Rateable Values (which came into force 1 April 2010), are based on rents at 1 April 1998.

August 1998 is generally considered (by rent review surveyors) as the turning point for rental downturn so since post-valuation events are disregarded, because they could not have been known about at the time, rents in and around April 1998 do not take into account subsequent changes in the market.

If the 2015 revaluation had gone ahead then there would have been an adjustment in rateable values based on the market as at April 2013.  In many parts of the country and for some types of premises the postponement of the revaluation will lead to the continuation of artificially high rateable values until April 2017.
For the moment the postponement applies only to England.

It is reported that
some of Britain’s leading retailers have called on the government to freeze business rates next year (2013/2014). I have commented in Retail Week, as follows:

"I think one has to be very careful with the subject of business rates. On one hand, it is understandable for profit-motivated retailers to not want to pay any more (than they have to). On the other, any freeze or indeed any reduction in rates payable will reduce the revenue to central Government for redistribution to county councils, and in turn the provision of council services for the public-at-large. As a tax on non-domestic property, business rates are economical to collect. The rate in the £ (UBR) is centrally fixed, the billing (local) authorities demand and enforce payment, the money handed over to central government for re-distribution to the local authorities. Whether UBR is a fairer system than before 1990 when local authorities set their own rate in the £ may not be so valid now that local authorities are having to cut-back on services to abide by central government dictum, and have to find other sources of revenue for their authority, such as increasing car parking charges in town centres. The irony there of course is that what might've been envisaged a virtuous circle has turned into a vicious circle: the more local authorities play power-games in shopping centres by increasing car parking charges, etc the less the motorist-shopper is inclined to visit the 'high street' to shop. From my limited knowledge of rating, a service I stopped providing some time ago, I think that valuation approach to Rateable Value may be flawed. Strictly, as I understand, the rating valuation should be based on vacant possession, the notional rent that the premises would let at. However, the VOA is 'lazy': instead of assessing each property afresh on its own merits, the rent under an existing lease is used as the starting point. To be fair, there is a tendency to mark down through averaging, and for the tone in many places to be below par, but that I'm told is not necessarily a valuation approach, so much as an ideological or political hint, whereby shops in primary positions in city centres are valued with exactitude, in order to 'subsidise' those in less trading positions.
There are also innumerable under-valuations: many occupiers are not paying their fair share of business rates. Many reasons including the VOA using the wrong valuation category - warehouse, not trade counter, for example - or the hereditament has been altered and the VOA not informed - understandable for an owner or occupier to not want to alert the VOA to anything that might result in an increase in rates payable, but why doesn't the VOA simply comb through all the planning applications (information in the public domain) and visit the premises to check (staff shortage, I guess would be the excuse!). Another unfairness is Transitional Relief, where through a quirk of political ideology and history of the occupancy the ratepayer in one property may pay less than the neighbouring occupier: that's not a level playing field for competition. Remove the inefficiencies, scrap TR, and perhaps the proper total revenue from business rates would increase the amount in the Government's coffers and by default enable a freeze."

Guarantor v. Rent Deposit

Where a tenant is a company and the landlord requires a director as guarantor or a rent deposit, that person is exposed to both the risk of rent and all other terms and conditions of the tenancy, should the company default. But an advantage to the tenant in opting for a guarantor is that the landlord has no control of the guarantor's financial affairs which means the guarantor might not in the event be found to have any assets. An alternative to a guarantor (or as well as if the landlord is insistent and/or the tenant willing) is a rent deposit, normally between three and twelve months rent. The deposit can only be used for the express purposes per the deed, but the advantage to a landlord is being able to withdraw from the amount rent and other monies payable in default. Interest normally accrues to the principal and may be repayable to the tenant at intervals. For the landlord, the snag with a deposit is that often it's only a once or twice useable protection and which can be eroded by forgetting to require a top-up of the deposit on a rent review increase. The downside for the tenant, as well as parting with capital and the possibility of never seeing it again, despite the terms of the deposit deed, is that in the market a prospective assignee for the tenancy might not be able to afford or be willing to hand over the same amount.

Term

The term of a tenancy is the duration or period of time for the contractual right to occupy the premises. For example, a tenancy granted for 10 years would give the tenant the right to remain in the premises for 10 years.

The term commencement date is not necessarily the same date as the lease. The lease date is the date of the document and a lease document is normally dated on the day that the lease is completed.

The commencement of the term is not necessarily the same as the lease/document date because the parties have agreed that the term would commence before the date when the lease was completed. Generally, the commencement date of the term would not be expected to start after the date of the lease; in such cases, an agreement for lease is likely to be entered into, where it is intended that the parties will enter into a binding agreement for term in the future.

The commencement date of the term (which as I say doesn’t have to be the same date as the date of the lease/document) is the date from which computations for contractual requirements in the tenancy. For example, rent of £x commencing on (date); rent reviews at 5 yearly intervals, where each interval would be calculated from the commencement of the term; a covenant to decorate the premises at stated intervals; and for operation of a break clause.

Because a lease/document is a contract, the duration of the term has both a contractual start date and a contractual expiry date. With a tenancy where the duration of the term is not predetermined, such as an oral tenancy or a periodic tenancy, the duration of the term and the parties’ right to end the tenancy would depend upon the terms of the tenancy.

Where the tenancy would on expiry of the contractual term qualify for rights under the Landlord and Tenant Act 1954 but no statutory procedures are implemented before the contractual expiry, the contractual term would end and thereafter the tenant would be able to ‘hold over’ on the same terms of the expired tenancy. Holding over is also known as the statutory term. The distinction between contractual term and statutory term/holding over is important because different rules apply when the parties want to end the existing tenancy or grant a new tenancy.

When the tenancy is outside the Landlord and Tenant Act 1954, the tenant would have no legal right to remain in occupation of the premises after the contractual term expiry date. That does not mean that the tenant would necessarily have to vacate, simply there is no legal right to remain in occupation.

Five Key Dates

For purpose of agreeing or determining a rent, there are five key dates:

1) the review date;
2) the valuation date;
3) the earliest date for implementing the dispute resolution procedure
4) the date when the revised rent is payable; and
5) the date when any back rent is payable.

The review date is either specifically stated or calculated for the period from commencement of the term. A lease that does not define or specify the term commencement date creates problems, since it becomes a question of whether from the phrasing in the lease it is intended for the term to start from the commencement or the date of the lease. The date of the lease is the date of the document and even if that date were the same as the term commencement it is preferable for the lease to be clear.

I prefer the actual date(s) for the review(s) to be specified. That avoids convoluted terminology and interpretation of anniversary dates.

It is important to agree the valuation date, since that date does not have to be the same date as when the revised rent is payable.

Normally the revised rent payable would be back-dated to the review date, unless otherwise stated in the lease.

Review dates

For some reason, best known to the world of lawyer-draftsmen, the phrasing in leases is often unbelievably convoluted. Commonly, review dates are not specified, such as 25 December 2006, 25 December 2011, but referred to as intervals such as 5th and 10th anniversaries, which is all very well provided it is clear from the wording of the lease from which each particular anniversary is computed.

Confusion can arise when, in the drafting of a lease, the draftsman uses the word ‘lease’ when referring to commencement dates for purpose of term, rent, and rent reviews. In modern leases, each expression or phrase will usually be defined in the lease so as to leave no scope for different interpretation, but where the draftsman does not, or phrasing or expression definitions are incomplete, and instead refers casually to the date of the lease, an ambiguity can arise where the lease states that rent reviews are at stated intervals during the term but the review dates themselves are calculated from commencement of the lease.

Anniversary dates in leases are often unspecified, referring to a period of time, rather than actual dates, so can cause interpretation problems, and particularly with rent review and/or break clause the wording of the lease may be critical for ensuring the validity of any notices. Judging by the volume of case-law concerning incorrect dates on notices, it is high time the habit of obliging the parties to calculate or interpret the appropriate dates for themselves is scrapped and instead the actual dates specified wherever possible.

Framework of review clause

The framework of a well-drafted review clause will comprise:

1) The review dates
2) Procedure for operating the review
3) Valuation guidelines
4) Timetable for agreement
5) Dispute resolution procedure
6) Recording the review
7) Payment of the revised rent

Types of rent review

1) Fixed increments at set intervals
2) Formulaic such as index-linked or linked to turnover.
3) Open Market Rent
4) Ground rent - strictly not a type but a valuation basis.
5) Capped review
6) Geared or ratio rent

Framework of a lease

The framework or construction of a lease, its content and wording, lays down the contractual responsibilities and obligations that the landlord and tenant have with one another in relation to the premises. The operation, management and enforcement of the terms and provisions of a lease are subject to business tenancy law. A branch of property law, business tenancy law is a dynamic subject.

With business premises, there is no standard form of lease, so the terms and conditions of each and every tenancy will vary depending upon the requirements and experience of the first landlord and first tenant and their respective advisers. Since a tenancy is often granted for a number of years, the terms and conditions, together with the wording and phrasing of those terms and conditions, will remain unchanged for the duration of the contractual term of tenancy, and sometimes beyond. The only ways any of the terms and/or conditions, the wording and/or phrasing, can be changed at any time during the term is either by rectification of a mistake (if the original parties are still involved) or by mutual agreement.

Although a tenancy can last for years, there are two relationships that can and do change. The first is the relationship between the landlord and tenant: that relationship is changeable because the superior landlord’s interest may be bought and sold or transferred and (subject to the provisions of the tenancy) the same for any intermediate landlord, and (subject to the provisions of the tenancy) the tenant’s interest may be assignable or the premises underlet.

The second is the relationship between the premises and the (open) market: that relationship is continually changing because, whereas the property (the building) is a fixed structure, the relationship between the location and position of the building and its surroundings can be affected by changes in those surroundings, and of which the landlord and/or tenant is likely to have no control.

The reason business tenancy law is a dynamic subject is that the operation and enforcement of the terms and provisions of the tenancy will depend upon the actual wording in the lease and associated documentation, regardless of what might or might not be happening in the open market. The wording and phrasing in leases is also fashionable. So, for example, if the premises were let for 25 years from 1990 with rent reviews at 5 yearly intervals, then the wording and phrasing would have been based on lease-draftsmen thinking in 1990 or before, whereas the effect of that wording and phrasing might have a different consequence at first rent review in 1995, but the consequence could be different again in 2000, and different again in 2005, and 2010 and on expiry 2015. Although words are neutral, positive and negative conniptions can be attached to their meanings and whether a word or phrase should be interpreted literally or by reference to what is known as “presumption in favour of reality” would depend upon the business tenancy law case-precedent and valuation practice at the appropriate time.

Some business tenancy law is legislation, acts of parliament, statutes, orders and regulation, but much is based on case-law: a court decision and interpretation arising out of disputes. Generally, the courts are loathe to interfere in the wording of a commercial contract, regardless of how unfair the consequences of the agreement, and tend to confine to the interpretation of the wording.

A general principle of construction that applies to all documents is that a lease must be construed as a whole and an individual clause in a lease should never be read in isolation from the rest of the lease. The interpretation of construction (wording and phrasing in documents) can be fashionable, but nowadays there is a presumption in favour of reality and commercial common/good sense.

Since the 1970s, the explosive growth of case-law has reflected the monetary effect of different interpretations by surveyors, lawyers and courts on the covenants in the lease. (In one case, the difference in opinion equated to £500,000 a year.) In 1984, in my booklet published then, I said that the variation in business leases was extensive. Then were the old ground leases from the 1880s/1890s for a term of 99 years at a fixed low ground rent, the medium to long-term leases granted during the 1920s to reflect difficulties in attracting tenants at that time, the familiar 21 year term originating in the 1950s/1960s often incorporating pre-fixed rental increases at 7 yearly intervals; and from the 1960s to 1980s, a mixture of 3, 5, 7, 9,10,12,14, 15, 20, 21 and 25 years which, to cover for inflation, incorporate rent reviews at 2, 3, 4 or 5 yearly intervals. Some leases even exist that incorporate a clause enabling the frequency of reviews to be revIewed. In 2013, new lettings in better trading position are commonly 10-15 years with 5 yearly rent reviews, and for local trader positions 2-5 years, often with break-clauses, but the unexpired duration of existing tenancies remains unchanged depending upon when the leases were granted. The consequences of the diversity is relevant when drawing comparison between what a tenant would reasonably expect in the market today compared with terms of the actual tenancy

In principle, there is nothing to prevent the parties to a lease from agreeing whatever they like but any wording or phrasing that would be contrary to law is normally subject to overriding legislation.

Despite a working system for the management of tenancies, the relationship between landlord and tenant often creates hostility, borne of mutual suspicion. Basically, the interests of landlords and tenants are diametrically opposed: invariably, the landlord wants more, the tenants less. The notion that the partIes should work together to achieve profIt, the landlord from rent, the tenant from retailing, is not prevalent In this country, so the parties seem to be at constant odds with one another. Any change in ownership of the landlord’s interest often brings new problems and a purchase during an era of high prices or interest rates adds Its own pressure by fuelling the need for full compliance and maximum rent to enhance capItal value. At rent review, the relationship between personalities is not improved by a principle in business tenancy law whereby neither the specIfIc requirements of the landlord nor the tenant’s ability to afford the market rental are relevant; in recessionary times or when the tenant’s business is not doing as well as the tenant would like, the difference in opinion or interpretation between landlord and tenant as to how a particular term or condition of the tenancy should be applied, or what the market rent should be at rent review or on lease renewal will often lead to conflict and triggering of the dispute resolution procedure.

Although rental and capital valuation is a matter of opinion, for value (of commercial property) to have efficacy it must have regard to business tenancy law. Business tenancy law composes legislation and case-law but that does not mean that the opinion of value has to agree with either the law or a precedent. A precedent may be useful but does not have to be followed slavishly. Business tenancy law is rarely concerned with wider consequences so in practice things may not work like that, because every lease and every shop property is different. Valuation is not about applying the law or a precedent literally as if the law or a precedent were indisputable, but using the law or precedent in conjunction with the art and science of the opinion. In other words, never mind the theory, a question a valuer would ask is what is the practical effect of that law on this particular set of circumstances.

Purpose of Rent Review

The purpose of rent review is threefold:

1) to enable the landlord to review the rent payable;

2) for the tenant to ensure the rent payable is no more or less than it should be;

3) for both parties to monitor the performance of the location and trading position.

Reviewing the rent payable is all very well for landlords but for tenants ensuring it is no more or less than it should be is not how most tenants would view a rent review. For many tenants, the only way the business can remain profitable is when costs are below the going rate. Even so, despite the tenant's perspective, a rent review is for the benefit of both parties.

In
United Scientific Holdings v Burnley Borough Council (1978)*, Lord Salmon said: “To my mind, it is totally unrealistic to regard such clauses (rent review) as conferring a privilege upon the landlord or as imposing a burden upon the tenant. Both the landlord and the tenant recognise the obvious, viz., that such clauses are fair and reasonable for each of them. I do not agree with what has been said in some of the authorities, namely, that a rent revision clause is for the benefit of the landlord alone and not at all for the benefit of the tenant. It is plainly for the benefit of them both. It is for the benefit of the tenant because without such a clause he would never get the long lease which he required; and under modern conditions it would be grossly unfair that he should. It is for the benefit of the landlord because it ensures that for the duration of the lease he will receive a fair rent instead of a rent far below the market value of the property which he demises.”

Tenants do have a point, however, in the context of rent payable. Generally, a rent review is not about the rent payable but about the rent at the review/valuation date. The rent payable is the amount payable after the rent is agreed or ascertained. Therefore, there are, in fact, two rents at rent review: 1) the review rent in accordance with the review clause and 2) the rent payable regardless.

The difference arises because of what is known as 'upward-only' rent review. 'Upward-only' does not mean the review rent necessarily has to go up. The review rent might be more or the same or less than the rent payable. 'Upward-only' refers to the rent payable after the review rent is agreed or ascertained as not usually less than the rent payable before the review. (I say 'usually' because there are circumstances where the rent payable could differ; you can find more about that here. (link awaited).

It might be thought unlikely to be cost-effective for either landlord or tenant to review the rent if the rent payable would be more than the review rent. In some instances, however, it might be beneficial for the landlord or the tenant to review the rent regardless, such as, for example, for monitoring performance.

Location is the underlying driving force for both property performance and tenant-demand. Property performance is the measure of rental and capital growth; both factors are needed to counteract and outpace what would otherwise be a depreciating asset. No increase on review is often symptomatic of a location that is static or in decline.

Property is a depreciating asset whose rate of depreciation can be outpaced by rental and capital growth. Rental growth is a product of demand by tenants according to the supply and availability of premises that would satisfy and fulfil the tenant's business operational requirements.

Tenant-demand is a driver for growth, but a premises-supply-shortage which leads to higher rents will challenge the economical rental for those businesses whose presence in the locality is part of the attraction; there is a cut-off point at which the more successful businesses will baulk at any further increase in rent. Although a rent review might be thought a private matter between actual landlord and actual tenant and of no concern to anyone else, any extra rent will increase the insurance premium cover for loss of rent and affect the Rateable Value (hence business rates payable). Also for the tenant the money has to come from somewhere and when an increase exceeds the tenant's economical rent the tenant will have to make savings elsewhere. (In my opinion, the first sign of a location entering decline is when the tenancy of a shop previously let to a multiple retailer is assigned or the premises re-let to a non-multiple retailer.)

In theory, a rent review should be a straightforward matter of the landlord and tenant agreeing the rent for the review period. In practice, it is not as simple as that. In business tenancy law, the review rent is not about how much the actual tenant could afford or how much the actual landlord wants to get a return on the investment, but the rent others would agree. And the rent that others would agree is arrived at by evaluating the evidence in the light of the terms and conditions of the lease.

Rent does not exist in isolation. Rent is the product of the terms and conditions of the tenancy upon which the premises are let, or to let. Whenever a new lease is granted, the parties and their advisers will agree the terms and conditions for the letting. There is no standard form of lease for all business premises. Consequently, the terms and conditions of each individual lease will affect the review rent.

Usually, a review is to market rent, unless the parties have agreed another basis as specified in the lease. Where rental valuation has regard to evidence, the hierarchy for best evidence is a new letting in the open market but the premises are let already (even if unoccupied) so the market cannot be tested. The alternative, which is the basis of rent review, is to assess the rent objectively: in other words, assuming the premises are available to let on a specified date at the rent that would be agreed between a hypothetical willing landlord and a hypothetical willing tenant, on the terms and conditions in the existing lease.

Procedure for review

The starting point for operation of a rent review is some form of notice.*

The form and phrasing of the notice, the timing of the notice, the mode of service, the identity of the recipient, the address for service, and so on, are all critical factors.

Where a lease requires the tenant to serve a counter-notice for the rent review, the wording of that counter-notice must accord with the wording in the review clause.

'Cutting corners’ and inventing phrasing instead of complying with the requirements in the lease often results in an invalid notice. The snag with straying from the requirements of the lease is that another version may miss the purpose of the counter-notice.

Generally the purpose of a counter-notice is to prevent the content of the notice being enforceable. Where the landlord’s notice specifies the rent, for example, it may not be enough to say that the rent specified is not acceptable.

Bellinger v South London Stationers Ltd [1979] - [1979] 2 EGLR 88 - is an example of what can go wrong: “we would hardly need to add that we do not accept your revised figure” was not considered sufficiently specific to be a counter-notice.

In Shirlcar Properties Ltd v Heinitz & Another [1983] - [1983] 2 EGLR 120 - use of the expression 'subject to contract' did not constitute effective notice to set a rent review procedure in motion when formal notice had to be given.

Use of the expression 'without prejudice' is widely misunderstood and so it comes as no real surprise to find that many surveyors are unable to grasp the effect of such wording when concluding rent review negotiations.

An offer made 'without prejudice' is binding when the offer is accepted. By adding the words ' subject to contract,' however, the presumption that the parties intend to create legal relations may be expressly negatived.

From
Rose & Frank v R Crompton Ltd (1923) - [1925] AC 445 - “the words of the preliminary agreement in other respects may be apt and sufficient to constitute an open contract, but if the parties in so agreeing make it plain that they do not intend to be bound except by some subsequent document, they remain unbound though no further negotiation be contemplated. Either side is free to abandon the agreement and to refuse to assent to any legal obligation .... "

When concluding negotiations, it is common for surveyors to head the correspondence 'without prejudice' (and/or) 'subject to contract.' In such cases, the concluded rental will be subject to the surveyor’s recommendation of acceptance. This reservation in itself is sufficient evidence that no formal agreement has been reached, even if the recommendation refers to the need for 'Board approval' reckoned to be a formality. Until an offer is made without reservation, it is not agreed and some surveyors and parties feel that withdrawal from the 'conclusion' is tantamount to unethical or unprofessional behaviour against the spirit of negotiation. Such opinion is, of course, the prerogative of the aggrieved party but it does not affect the legal position and, whereas such practice may conflict with expectations, surveyors must recognise that the law applies as much to the interpretation of rent review covenants as it does to negotiations.

* Since notices can cause problems, there is a trend away from the use of notices in the procedure. Instead, the steps taken to rent review are to go straight to agreement within a reasonable period of time, such as 3 or 6 months, and if in default then for the dispute resolution procedure to be used.

Asset Strippers

Investment in shop property is very rewarding provided you know what you are doing. Many private investors, particularly novices, do not understand how to go about it. Instead of formulating and sticking to a clearly defined strategy, in which expectations for property performance respect business tenancy principles, most investors have a scatter–gun approach, alighting upon anything that takes the fancy within their price range.

A challenge for any investor whose source of funding demands that the passing rent should at least cover the cost of the bank loan is that, unless the timing of the purchase coincides with the bottom of the market or the proposition really is a bargain and not just dressed up to look like one, higher–yielding propositions rarely come with any chance of capital growth, or at least not enough to offset inflation.

Without capital growth, which to be maintained is a product of rental increase and pro–active asset management, rather than the vagaries of investment market momentum, the asset is likely to depreciate in value through a combination of inflation, non-recoverable costs during ownership, shortening lease term, shifting trading positions and multiple–retailer branch closure. In my opinion, most peripheral trading positions have gone ex–growth. The only trading position (by which I mean actual location, not tenant covenant) to buy into is 100% prime: anything else is on a hiding to nothing, a downward spiral in the making.

Whenever I’m asked whether I think the asking price for an investment property is reasonable, my stock answer is that property generally is overpriced by about 50%. The difference is in the value of the layer of borrowing that, by virtue of the difference between the value of a property with vacant possession and the same property let on a mortgageable lease, has come into existence because the banks are comfortable with lending against cash-flow. Go back in time before property was thought of as a store of value and in a bygone era the value of land, buildings, bricks and mortar was what the real estate could be used for by the owner, as distinct from what it might fetch if sold to someone that could afford to buy provided someone else would lend the buyer the money.

Buying covenant makes sense in the context of improving the chances of getting the rent in on time, but retailers whose financial standing counts for something in the investment market are not daft. Property–cost reduction and minimising tenancy–liabilities is the mantra. Canniness is apparent with the capital–releasing of ex–growth property using sale–and–leaseback where a building let to a well–known company on a long lease with rent reviews at regular intervals is a mouthwatering prospect, tailor–made for a mortgage, guaranteed to attract keen demand and commensurate price.
Unlike the local trader whose financial decisions are likely to be curtailed by resources, whether or not the tenant has a surveyor acting for him, so may cave-in under pressure, the multiple retailer is usually in a stronger position to argue and resist; most multiple retailers have more resources at their disposal than do many of their landlords. Consequently, surveyors acting for inexperienced investors against multiple–retailers in non–core trading positions know full well that the likelihood of the landlords’ rental expectations being met are going to be slim. Managing client expectations calls for a sensitive approach in the wording of recommendation, (a skill which incidentally isn’t something readily grasped by the generalist surveyor fraternity whose advice is dismissed by the landlord refusing to concur and instead instructing someone like me with a specialist perspective). Part of the difficulty is that despite my best attempts via my website – I’d like to think other surveyors too, even though a random search on Google does not reveal much attempt at enlightenment – getting the message across to inexperience that an “upward–only” review does not mean the rent necessarily has to increase has not permeated private investor collective consciousness. Instead, the investor having bought a low yield as a result of investment–market workings sets his sights on a rental hike that would increase the return on capital to a level commensurate with the self–perceived wisdom of the buying choice.

The flight from cash on deposit and derisory interest rates and/or the volatility of dividends from stocks and shares and/or the hassle of residential buy–to–let into the higher yields of a business tenancy and perceived rich pickings of shop property investment is not without risk. The commercial property market, of which shop property is a sector, is unregulated and a paradise for the shrewd. Asset stripping is not only the transfer between connected parties: it is also the extrication by the seller of cash liquidity from the buyer. It is said that a fool and his money are soon parted but surely the millions of pounds that exchanged regularly in auction rooms are not going to result in every buyer ending up feeling disappointed with their purchase? But why not? Why when auction–fever has taken over from the arguably more thorough due diligence of private treaty “subject to contract” should the excitement of bidding before the fall of the gavel not interfere with sound judgement?
In my opinion, the most important point to keep in mind when choosing a shop property for investment is that property is a depreciating asset whose rate of depreciation is only going to be counter–balanced and tilted toward prospects for growth if the host of factors and variables that generate growth are in alignment. It doesn’t take much for the subtle link between the location and/or trading position and/or terms and conditions of the tenancy to be out of sync.

Without Prejudice

Last year someone on LandlordZONE Forum’s commercial property board was asking about breach of warranty of authority, and suggesting the landlord’s surveyor might be pulling a fast one. The question was brought to my attention by another LZ member who happens to be a client. The questioner’s facts bore a striking resemblance to a rent review I was dealing with so I asked the client to reply – I wasn’t involved with LZ at the time.

A sector of property (real estate) law, business tenancy law is a complex fast-moving subject and it is said that surveyors that deal with rent review and tenancy expiry/renewal have a far greater understanding than most. In theory, the parties ought to be able to agree without delay but, in practice, negotiations invariably take a long time to conclude. It is not the agreement that can take weeks, monthly, sometimes years, but the process of reaching agreement. Perhaps to save money on fees and costs, landlord and/or tenant will have a go at negotiation direct; after all how hard can it be to reach agreement when decision-makers communicate between themselves?

In theory, it should only take a few minutes to reach agreement, provided the first proposal is accepted. If you’re the landlord and pitch the proposal at a figure you would think the tenant could afford, even if the tenant could afford it why should the tenant agree when having regard to the terms and conditions of the tenancy it might be possible to achieve a lower rent? Conversely, if you’re the tenant and think your proposal fair and reasonable why should the landlord agree with your interpretation of fair let alone reasonable?

Rent review negotiation isn’t as straightforward as it might seem. The skill and art of negotiation comes into its own through knowing what to do when something goes wrong. Add rental valuation to business tenancy law and you have a recipe for coming unstuck and/or not knowing what to do for the best.
During negotiations, many aspects are agreed between surveyors without recourse to respective clients for instructions at every step of the way. To an extent that is sensible, most parties are more interested in the end-result than the process and really there is no point in instructing an experienced surveyor if you want a detailed explanation before the surveyor is allowed to say anything to the other side. Of course, it all depends upon the client’s experience of the process and confidence in the surveyor, neither practicality and/or emotion is always obvious no matter how assuring at the onset. Some time ago, I had the misfortune to represent a tenant whose attitude I likened to demonstrating a new car only for them ask you to tell them the name of the person that harvested the latex from the tree that was used to make the rubber for the tyres.

Unless the lease requires a proposal to be specified in a notice, it’s not necessary for the landlord or the tenant to indicate a rent as a basis for the negotiations. Even so, it is common for a proposal at the onset and for ensuing discussions for the reaching of agreement to be ‘without prejudice’.

The expression ‘without prejudice’ means “without prejudice to my right to contend for the full amount to which I assert I am entitled”. In the context of a dispute where terms of settlement are offered, the effect of that will be that, if no agreement is reached and the matter goes to arbitration (or to court), the discussions and any concessions made in the course of them cannot be referred to or relied upon.

The policy of the law is to encourage the compromise of disputes. in general, a statement (whether written or oral) made in an effort to compromise a dispute is taken to have been made on a “without prejudice” basis and is not admissible in evidence unless both the maker and the person to whom it was made consent.

Since ‘without prejudice’ communications are not normally disclosable, one might think that anything can be said without fear of reprisal, but use of ‘without prejudice’ should not be taken for granted. The parties must make it clear at the onset and for the duration of the discussions (if only to be on the safe side) that the negotiations or communications are ‘without prejudice’. Failure to do so, especially where oral communications are involved, could result in a binding agreement which end up causing all manner of difficulties. For example, it has been held that on request by a tenant of the landlord’s consent for licence to assign the terminology used in preliminaries could give rise to consent being granted, and with rent review notices, ‘without prejudice’ positioned in the wrong place can render the notice invalid.

An offer to compromise a dispute is usually inferred as made without prejudice, unless the circumstances negate such an inference. Therefore, whether or not a party actually used the words “without prejudice” on the document is not determinative. Furthermore, terms such as “off the record” and “confidential” have no legal significance.

A ’breach of warranty of authority’ is a rare example of inexperienced use of the terminology ‘without prejudice’ during rent review negotiation. In principle, an offer made ‘without prejudice’ is capable of acceptance, provided the acceptance is otherwise in an open letter or where any condition would be no consequence – the expression ‘subject to contract’ is not always an escape route. When the party upon whose behalf the binding offer is made back-tracks, the agent for that party becomes personally liable and can be sued for damages; hence the breach of warranty of authority. Of course, an agent cannot force the client to agree – agreement is the client’s prerogative – but to make an offer in a form that is capable of acceptance presupposes the client is agreeable to the possibility the offer would be acceptable.

Changing Market and Varying a Lease

The definition of ‘lease‘ is "the grant of a right to the exclusive possession of land for a determinate term less than that which the grantor has himself in the land". In practice, a lease is a document that embodies the terms and conditions of the tenancy that are agreed between the first landlord and first tenant. How agreement is reached, whether any terms and conditions were willing, conceded or compromised, will vary depending upon the bargaining strength of the original parties.

Leases comprise 1) what would be called the principal details: for example, rent, start date, duration of term, frequency of rent review, repairing and decorating covenants, service charge if any, insurance, permitted use, alienation, break clause, and any special requirements; and 2) the ’small print’: the words and terminology, the sort of stuff that the parties often leave to their respective lawyers to agree.

The contractual term of a tenancy is often for years, and during that period of time the market for the premises and/or the style of lease is continually changing. The identity of either or both of the original parties might change, sometimes more than once, since the lease was granted. Terms and conditions may become outmoded, new legislation might have come into operation, case–law can override an intention, and different advisers analysing the terminology in the light of the prevailing market might come up with different interpretations on what was agreed by the original parties. Wording and phrasing ranges from precedent to novel as draftsmen try to be both conventional and futuristic, but frankly it is anyone’s guess how successful a lease would be at withstanding the test of time.

After completion the wording of a lease cannot be changed or varied except by mutual agreement, or rectification. Rectification is the correcting of mistakes in drafting which, judging by communications before the lease was completed, one or both parties never intended. Usually, rectification can only be done between original parties. Otherwise variation by mutual agreement occurs as a result of either the tenant or landlord requesting a change.

For the landlord, the usual reason for wanting a variation is either to maintain or enhance investment value. A product of the direction of the market, investment value is a measure of performance for the location and type of property. For the tenant wanting a variation is to do with flexibility of terms and conditions and marketability of the tenant’s business, especially when business and premises are closely bound up through having a secure lease.

All original parties may agree whatever changes they like. Problems involving variations are only likely to crop up when the tenant is an assignee in default and the landlord calls upon the original or former tenant to perform the covenants and pay the rent under privity of contract.

The variation would be recorded in a Deed of Variation or where a variation is agreed in conjunction with something else incorporated into a Licence for that other matter. Unless the first or outgoing tenant and guarantor also agree to the variation, their respective obligations under privity of contract will end on the date of variation. That may not matter if the former tenant and/or guarantor are “people of straw” but where substantial and the covenant of the former tenant is a feature of the investment, the landlord considering a request from the incumbent tenant has to weigh up the consequences of a variation, and whether the old or new rules for privity of contract would apply.

From the landlord’s perspective, to have the previous tenant still on the hook is a comfort, whether or not via an authorised guarantee agreement, (”AGA”). Outgoing tenants are not daft. Rid of the premises, they will try to arrange their financial affairs to also be rid of on–going liability. Most individuals are stuck with taking a chance. For incorporated businesses, it’s a choice between dormant, dissolution, or administration and pre–pack, and restructuring. Using dormant companies, tenants can run the business at the premises through a different company to the company in whose name the lease is vested. The consequences for the landlord’s investment are weakening: for example, any other assets of the tenant’s (old) company would be transferred to a new company, the old company’s name then changed, the new company changes its name to that of the old company, the landlord be none the wiser.

As an example of what can go wrong after a variation, recovering the full annual rent of a stepped increase in rent payable after review has been held to be unenforceable under privity where the lease makes no provision for stepped increase. In the event of a disclaimer by an assignee's administrator and claim against the original tenant under privity, I wonder whether monthly rents might not also fall foul.

Generally, rent is yearly and payable in instalments. Recent leases might incorporate provision for payment quarterly or monthly, depending upon the tenant’s preference, but where monthly rent is agreed in a side–letter, possibly also a non–transferrable personal concession, it is questionable whether the side–letter would be deemed a variation. Side–letters are useful at the time but if not properly drafted can render the entire agreement void.

Another form of variation is the confidentiality agreement. As secret documents, we are not supposed to know about them, but their use is widespread. A confidentially agreement is a side–letter for varying the lease without an overt deed of variation. A confidentiality agreement could be disclosable under certain circumstances, such as legal proceedings, but one has to remember to ask.

With short leases upon which nothing much rests or where the landlord is relieved the property is let, the consequences of a variation to the original lease are unlikely to concern. But where the value of the investment hinges upon what was agreed at the onset the consequences of a ill–thought through variation may be dire.

Inexperience and business tenancies

Tackling a business tenancy matter is full of pitfalls for the unwary but not knowing that is one reason many landlords and tenants will have a go themselves. Another reason is a desire to save on costs. Costs mean the money has to come from somewhere!

In the relationship between landlord and tenant, discussion, also known as negotiation, involving a business tenancy ought to involve simply a literal observance and enforcement of the terms and conditions of the tenancy, but invariably extends to matters of opinion.

To the inexperienced it may seem weird for the parties to have gone to the time, effort and expense of having a lease drafted and approved by lawyers only for the wording of the completed document to be afterwards subject to matters of opinion. But that is a consequence of no standard form of business lease in use generally, combined with the art of drawing comparison which enables the experienced–eye to find fault.

Where inexperience can go wrong is in assuming the wording in the lease may be taken as read, a presumption in favour of reality, which in many instances might be so were it not for the possibility of case–law and/or any overriding legislation. When clashes arise, often they are fuelled by a conflict between a) what the actual landlord or actual tenant has in mind and b) what the lease actually says and business tenancy law and valuation permits.

That conflict may be summarised as the difference between the subjective and objective. The subjective is what the actual parties agree before entering into a binding contract, whereas the objective is what the actual parties would like to achieve after they’ve committed to the lease.

Theoretically, the objective should be shared as if a partnership, but often the interests of landlord and tenant are opposed. A difference in outlook that can be aggravated when either one or both parties are the successors to the original landlord/tenant and/or when the bank is breathing down the landlord’s neck and/or the tenant’s failings are blamed on the state of the economy.

Being a landlord is trying at the best of times. It is not unusual for what starts as a routine fairly straightforward matter to turn into a complex situation, whereupon it may become cheaper to pay an adviser to unravel and resolve the problem than for inexperience to pursue. The main reason for a change in direction during discussion and negotiation is that presented with a thorny issue and difference in opinion a little knowledge is a dangerous thing.

When it comes to information about business tenancies, the internet has a lot to answer for. When you are looking for guidance and free advice, there is an abundance of information, including contributors to on-line forums. But of the freely available information, most is either too general to be of much use, or too sophisticated to be easily understood by the inexperienced.

On forums or asking around, there is the issue of just how much detail an inexperienced person thinks important to mention and what a knowledgeable contributor or adviser needs. There is also the delicate matter of actual experience vs classroom text-book thinking. Business tenancy law and valuation is not a subject in which to to chip in with residential buy-to-let or emotive unfair contract consumer-oriented thinking.

Some problems may lend themselves to definitive solutions, but that presupposes all the facts are known, not just those the questioner would think relevant. Often, there is a vast difference between the academic and in practice. Firing off a warning letter may not have the desired effect. At rent review, the landlord’s intention to pressurise the tenant to concede agreement for fear of costs can back-fire.

Do–It–Yourself business tenancy management may be learned on the job but the art of DIY is not knowing what to do, but knowing what to do if something goes wrong. Generalising about business tenancy law and valuation is unlikely to apply to a particular situation because there is no standard form of business lease.

Each lease is different; in the drafting of documentation, words and phrasing are fashionable, and the use of precedents widespread and followed slavishly regardless. Amongst the ’small print’ is scope for different interpretations that can often result in substantial impact on investment performance.
In the prevailing market is a dash for yield. For successful investment, yield is often the least important, just one of many factors to take into account but, to the inexperienced, yield and immediate return on capital tend to be all that really matters.

Commercial property is an illiquid asset, not a safe-haven substitute for cash on deposit. The commercial property market attracts all sorts, inexperienced buyers are easy prey for shrewd sellers, inexperienced landlords and inexperienced surveyors soft touches for experienced tenants and cunning advisers. Business tenancy law and valuation is in a world of its own, another language. It is not always logical, things don’t automatically follow.

Generally, the higher the yield, the less chance of capital and/or rental growth, and the greater likelihood of problems arising. Before buying, questions include would you get your money back, and how are you going to make a profit?

As a landlord, to save costs and maintain yield, by all means manage the investment yourself and deal direct with the tenant but if you come unstuck then don’t expect advisers to welcome you with open arms. It is not only the market that is polarising between the successful and the rest but also experienced advisers are distancing themselves.

On-site Parking

Not all businesses aspire to be in purpose-built premises and for corporate image there is something to be said for the appeal of former residential dwellings used as offices, shops, workshops or hotels, particularly when located in main-road positions. One attraction is the likelihood of off-street parking where the front garden provides a forecourt for on-site car parking.

In many places, demand for parking spaces exceeds supply so the availability of on-site parking may enhance the value of the property. Where service roads exist, such as behind shops, access may be narrow, congested, the road surface uninviting. Accommodation roads (in front of the building) are frequently full up all day or yellow-line restricted and traffic warden patrolled bays with pay-and-display meters. The cost of parking in council or privately owned car parks can be expensive and a deterrent to motorist visitors and shoppers. Businesses that provide free parking for staff and customers enjoy a competitive edge, and generally premises that include on-site parking for tenants and occupiers are more valuable and readily lettable.

Where a property without rear vehicular access fronts the public highway, there may not be anything to prevent the owner or tenant from converting the front ‘garden’ to hardstanding to create a forecourt open to the adjoining highway, (assuming no restrictions in the title or tenancy). But free-standing wedges in the road to facilitate driving over the kerb, as can be spotted in residential streets, would be breaking the law and enforcement action could be taken to prevent such practice. Furthermore, the person may become liable for any damage to the surface or sub-formation of the footway or any utility services damaged as a result of that action.

If you intend to drive a vehicle over the public footway into your driveway/forecourt off a public highway, then you would need a dropped-kerb. A kerb is a stone edging to a pavement or raised path between the road and the path/pavement. Kerbs separate road from roadside, discouraging drivers from parking or driving on pavements and verges, vehicles can be destabilised if they hit the kerb; kerbs also provide structural support to the pavement edge, can be used to channel runoff water from rain, or melted snow and ice into storm drains, and are aesthetic: kerbs look formal and “finished”. Kerbs add to the cost of the road so are generally limited to urban areas. Kerbs are normally 90 degree vertical-faced but slope-faced kerbs with shallow reveals (the lip between kerb and paving stone) allow vehicles to cross at slow speeds. Dropped-kerbs are cuts in the kerb to allow vehicles to cross between the road and off-street.

Depending upon the importance of the road, planning permission may be required. Whether the council would allow a dropped-kerb to be installed where none exists already depends upon the position of the dropped-kerb in relation to the highway and wider consequences. Reasons for refusal (which can be appealed against) include the property is on a bend or at a road junction, a tree is in the proposed crossing, street furniture or lamp-lighting may impede access, the property is close to traffic signals and/or a designated pedestrian crossing, there is a steep slope between the property and the road, the hardstanding and/or visibility isn’t sufficient. The installation would have to be carried out by an approved contractor, with all costs and fees paid by the property owner.

During the early 1970s, when I was a partner in my late father’s firm of chartered surveyors in Harrow, Middlesex, there were several ex-houses nearby that were used as offices and whose front gardens had been converted into forecourt parking. When I set up my own practice in 1975, I used to park on the forecourt of my office building in South Harrow, even though that meant driving over the kerb and a wide pavement. Long after I relocated my office, the council erected barriers on the pavement to prevent that habit continuing. The owner of a property that abuts the highway has a common law right of a frontager to access the highway from any part of his property. However, that right can be modified by a highway authority exercising statutory powers to improve or maintain a highway, and to carry out works even though they many interfere or obstruct frontagers’ rights; which is precisely what happened to a solicitor who since 1969 had used the forecourt in front of his office (ex-residential) in Station Road, Harrow for parking, manoeuvring cars over the public pavement and to exit in reverse. No planning permission existed for that means of access but the use had continued for so long that any breach of planning control was immune from enforcement.

In
Cusack v Harrow London Borough Council [2011]*, the Court of Appeal held that Patrick J Cusack & Co were not entitled to an injunction restraining the Council from erecting the barriers, but that under the Highways Act 1980, the Council would have to pay compensation because the Court considered the Council’s proposed action and reason for take it fell squarely within s.66(2). The Council appealed and in 2013 the Supreme Court ruled that compensation would not be payable because the Council could choose to use the s80 route, thereby avoiding paying compensation.

Of no comfort to property owners to be reminded that, where there are two statutory routes to achieve the same result, a local authority is entitled to choose the route that imposes the least burden on the public purse, provided that this is not unreasonable or an abuse of power, it is worth remembering that the continuing value of premises where unofficial forecourt parking has been in place for years could hinge on indifferent councils.

Mixed User Buildings and Service Charges

When a building comprises ground floor commercial premises let on a business tenancy, and upper part residential flat sold on a long lease, there are two ways for the landlord to recover the costs and expenses incurred by the landlord in connection with repair and decoration of the common parts of the building, such as main structure walls, foundations, roof, etc.

One way is a ‘pay-as-you-go’ clause in both leases whereby the respective tenants separately covenant to reimburse the landlord whenever expense is incurred. The other is a service charge, payable part in advance, the balance after the end of each yearly accounting period.
Even though when repairing, etc., covenants are only partly the tenant’s responsibility, there may not be a reciprocal covenant on the landlord to carry out the work. The CML likes defined responsibility, basically for the landlord to also covenant, but to be obliged might not suit the landlord. Even if it were implied that if the tenant were not responsible at all, so surely the landlord would be, there is a practical difference between enforcing an implication and actual.

An advantage of ‘pay-as-you go’ is that the landlord may not be obliged to the tenant; the disadvantage is having to pay for the work before recovering from the tenant. With a ‘proper’ service charge, where an interim payment is in advance, the balance at the end of the charge accounting year, the landlord would have money up front and/or in the kitty.

For what might seem routine matters, landlords frequently encounter resistance from tenants when applying the wording in a lease literally. Services charges, along with building insurance, are amongst the thornier issues between landlord and tenant, and with mixed-user properties services charges can be fraught with difficulty.

The commercial property market is largely unregulated and a lease is a commercial contract which means the parties are deemed to know what they are doing. Residential property is largely regulated and oriented towards consumer-protection legislation. The main reason, I suspect, is that residential tenants pay using net income after tax, whereas for businesses leasing commitments are tax-deductible.

With commercial property, interpretation of the lease is a separate issue, but otherwise it doesn’t matter how open-ended a cost commitment, the courts are unlikely to interfere. Not so with residential property where regardless of any contractual agreement, the Landlord and Tenant Act 1985 (as amended) requires the landlord to comply with a formal consultation procedure in connection with qualifying works, failing which the maximum amount recoverable from the lessee is £250.

The Landlord and Tenant Act 1985 is to ensure residential tenants are not required to pay for unnecessary or defective services, and/or for the payment for necessary services to be provided to an acceptable standard. The gist of
Daejan Investments Ltd v Benson and others [2013] is that failure to comply with the minutiae of the consultation procedure ought not be an opportunity for lessees to wriggle out of payment. However, per Phillips v Francis [2012] a landlord has to consider overall expenditure on qualifying works, the whole of which determines whether the leaseholders have to be consulted, even though the charge would be £250 or less for each individual leaseholder.

Long leaseholders may like to regard themselves owners, they are not: all they have is use of the space inside the premises, together with the right for the purpose stated in the lease for the duration of the term (subject to any rights on expiry). Everything else belongs to the landlord (subject to any exceptions) so arguably it is socially fair and reasonable when the landlord wants to carry out works at the tenant’s expense for the tenant to have a say in how much should be expended.

Generally, the landlord wants to do the works; tenants may be less inclined to make the first move when they know it is going to cost them. With mixed-user buildings, where the business tenancy may include tenant-enforceable covenants and/or tenants undeterred by legal proceedings it is a question of who wants the works done and the urgency.

In a matter I dealt with for a landlord of a mixed-user building, the residential lessee wanted repairs done urgently because the state of the building was deterring his prospective (sub)-tenants. He informed my client it was the landlord’s responsibility but would get the work done provided the landlord would reimburse approximately £5000. I advised that despite the lessee having indicated footing the bill, the work couldn’t go ahead until the consultation had been complied with, otherwise the lessee could refuse to pay more than £250. I wrote to the lessee to explain. I was told I could forget any suggestion of him paying my fees, let alone another surveyor for supervising the works. In response, I provided a copy of the lease whereupon I was questioned whether the fees were reasonable. As the matter progressed and insistency of urgency intensified. It transpired the estimates the lessee had obtained were verbal, so I set about obtaining written estimates from the several contractors, The lessee said the lowest price should be accepted, but the works proposed by the contractor would have resulted in an improvement not a repair, so not recoverable. Mentioning that, while scaffolding was erected, my Client could get some other work done, in the event the lessee told us to forget it, he would get the work done at his own expense.

Where the landlord wants to undertake works, then the consultation procedure must be satisfied with the residential element before the work is started. Where the commercial tenant wants the landlord to do the works as a matter of urgency, the landlord might have to decide whether preferable to endure the inevitable delay in getting the go-ahead from the residential tenant or go ahead regardless in order to pacify the commercial tenant and avoid any proceedings.

Shop Investment

I have resisted commenting on the Portas review of the ‘High Street’ and ensuing media and industry reports, because all of what has happened, is happening, and likely to happen I wrote about years ago in my newsletters for clients and contacts. Years ago, it wasn’t difficult, at least not for me, to predict with certainty what was bound to happen as a consequence of retailer expansion combined with a failure by directors to recognise let alone appreciate the shift in attitude amongst shoppers. In resisting also the temptation to say I told them so, there is, nevertheless, a lesson to be learned, the message of which may still not be appreciated. 

A difference can exist between the value of a shop property with vacant possession and its value as an investment. Generally, in prime trading positions, the definition of which will vary depending on retailer activity, the number of propositions for sale is few and far between.  One reason for scarcity is that where tenant demand for premises exceeds supply the market rent and prospects for rental growth could exceed comfortably the value with vacant possession; in short, the property has investment potential.  

In secondary positions, the definition of which also varies, the investment potential is by no means as identifiable. The availability of propositions is often dependent upon incumbent owners’ reluctance to sell, or be able to afford to sell if overly indebted. Generally, private investors are tax- and loss-averse so less likely than institutional and professional landlords to rejig portfolios to synchronise with changes in retailing, and will often hang on to ex-growth, problematic, and empty premises in the hope of better times ahead. 

Investment is about becoming better off than you were, but successful investment is about timing and not every shop property has investment potential . Buying a vacant property let’s say for £300,000 and letting at £30,000 pa - 10% yield (ignoring costs and tax) - means that after 10 years, you’ve your money back plus a property that, all other factors remaining constant, would fetch £300,000 but, adjusting for likely inflation, would buy less than today. Property has a reputation as a hedge against inflation, but the market is inefficient, so capital value does not have to go up, and neither does the rent. There are plenty of places where values have remained static for years, or fallen. An ‘upward only’ review to market rent during the 10 years may not help: all that means is that the rent payable
after the market rent is agreed or ascertained will not be less than the rent payable before the review (unless provided for in documentation). And even if the market rent does increase, no reason to assume a commensurate increase in capital value: a rent increase might merely counteract a fall in capital value. 

In the shop property market, a strong correlation exists between investment potential and tenant demand. An investor that ignores, overlooks or does not appreciate the subtle influences affecting demand does so at his peril. The landlord owns the building, not the tenant’s business. . 

Often the price of a retail property investment is based on an artificial evaluation that bears little or no relationship to the underlying value of the property. Ignoring special situations, such as redevelopment, the perceived difference in value may come about from creative thinking. For example ‘yield compression, a feature of the pre-2008 boom years, is valuation by reference to interest rates. An inflated method of pricing, the downside of which is evaporation the moment the supply of cheap money dries up, as the banks have discovered in the undoing of investors that had overpaid. Could it happen again?  The market is awash with cash-buyers, stock market emigrants, SIPPers, and overseas investors for whom the rate of exchange makes commercial property seem good value, mostly buying on yield. 

As a rule, it makes more sense to buy at or close to the bottom of the market. However, quite apart from the opportunity being in what you
actually buy, rather than just anything, most investors shy away from the bottom of the market; either they don’t have the experience to assess whether prices are rock-bottom or they get petrified by tales of doom and gloom. The bottom of the market is a paradise for the shrewd investor. The buyer that would need a mortgage before completing the purchase, let alone exchange contracts, is not in the same league. 

Although timing the bottom makes sense in the context of possible uplift, it is often better to buy when prices are higher because rising prices are more likely to bring out the sellers of propositions worth buying. However, the question is why are prices higher? The answer is not necessarily an improvement in confidence; in the prevailing climate, it is pursuit of yield. 

When there are ‘extra layers’ between buyer aspirations and the underlying value of the property, the buyer can be fooled into thinking the investment would at least maintain the purchase price. That would only hold true when others share the same attitude and there is enough momentum for the proposition to be re-sold for at least the same price. If you are buying to keep indefinitely and/or for a pension, momentum is risky: it is difficult to predict when the attitude might change, also how far from the end or close to the start of a momentum your timing. Waiting for others to make the first move is ‘confidence compression’ and is nothing to do with the underlying value of the property. 

Underlying value is affected by the calibre of tenant demand for the premises. However, where many investors come unstuck is in equating tenant covenant with trading position. In my opinion, prevailing higher yields are not good value compared with the recent past. In my opinion, the lower yields of yesteryear were the aberration, the higher yields now the norm.

Privity of Contract – AGA

It is an established rule of English law that a person can only enforce a contract if he is a party to it or a lawful assignee of the benefit of the contract. In the context of a business tenancy, the "privity of contract'' doctrine means the first (original) tenant can assign his interest in the tenancy (presupposing the lease permits assignment), but not his relationship with the landlord.

Before the Landlord and Tenant (Covenants) Act 1995, the first tenant remained liable for the rent, etc throughout the term of the tenancy, regardless of assignment. An assignee default at any time meant the original tenant could suddenly be presented with a demand for rent at any time. Also, privity of contract did not then include any right for the original tenant to take over the remainder of the tenancy. How far down along the line the landlord could pursue an original tenant was brought home to a friend, a beneficiary of a will where the deceased had been the original tenant.

After 1 January 1996 when the 1995 Act came into operation, the change in the law introduced what is known as an Authorised Guarantee Agreement, or “AGA” for short. Now, and assuming completion of an AGA, the first tenant on assignment only remains liable for the duration of the first assignee’s interest in the tenancy. When that first assignee assigns, the first tenant bows out and the first assignee becomes liable for performance of the second assignee’s interest, and so on. Along with the right for the outgoing tenant to take over the remainder of the tenancy should its incumbent assignee default, the Act also introduced a formality into what had been largely dependent upon case law whereby a landlord can specify in the lease the criteria that a proposed assignee has to satisfy to avoid any claim the landlord is being unreasonable in refusing consent to the assignment.

Any joy that landlords may have jumped for dissipated when it was realised that draconian criteria could have a deprecating effect at rent review. Consequently, the criteria have been softened and case-law has added to the tort measures of Landlord and Tenant Act 1988 by providing an indicative time limit on how long may be allowed before it could be said the landlord is unreasonably withholding or delaying consent.

Unlike a new letting in the market where the landlord can refuse offers without having to give reasons, a tenant wishing to assign is presenting the landlord with a substitute tenant whose financial or investment covenant status the landlord may have little or no choice but to accept. Even so, landlords are not obliged to ‘rubber stamp’ a tenant’s application to assign. There is no reason why detailed enquiries may not be made and actually it is prudent to do so. Not only for the landlord’s benefit, but also for the outgoing tenant for whom the added protection of the landlord’s carefulness might prevent the outgoing tenant’s performance as guarantor from ever being called upon. To the landlord, what matters is not whether the assignee could afford the rent out of the business, whether or not the business at the premises is also being disposed of, but whether the tenant could afford to pay even if the business failed. Although few tenants are of independent means, business tenancy law assumes all tenants to be so; generally, rent and compliance with other terms and conditions of the tenancy is nothing to do with how the tenant chooses to use the premises.

Amongst larger companies, there is a preference for either underletting or surrender if possible. Assignment is to be avoided because of the risk of privity bounce-back through assignee default. Underletting enables the tenant to keep tabs but has its own problems from procuring a reliable tenant to one that does not mind, should the tenant or lease require, the underlease being contracted out of the Landlord and Tenant Act 1954.

The value of an AGA to the landlord depends upon whether the outgoing previous tenant can be traced if need be. But what an AGA does not have any control over is whether the outgoing tenant would have any money or assets for the landlord to call upon for the AGA to be honoured. Where the outgoing tenant is a weak covenant or shrewd, the success in whether better for the landlord to ask for a deposit in exchange for scrapping the AGA depends upon how canny the outgoing tenant.

Where a premium for the lease is being paid, or the leasehold business as a going concern at the premises is to be sold, in my experience, few tenants seem too concerned as to the long-term risk of assignee default. The trend for tenancy term 10 years even with a tenant break clause at the 5
th year is nevertheless a long period of time in which anything could happen. On the face of it, outgoing tenants that are individuals or partnerships may not be able to do much about minimising the liability but outgoing tenants that are limited companies with no guarantor may be in a stronger position to dump the liability.

As for pro-active management to capitalise on any opportunity to enhance the value of the reversion, landlords should not unwittingly limit the potential in the AGA cushion by varying the terms of the tenancy for an assignee, because that could limit the outgoing tenant’s guarantor of the assignee’s performance to the date of the variation. To be on the safe side, it may be better to vary terms of the tenancy before the AGA is entered into, provided any variation would not fall foul of any unreasonable criteria in the lease, or invoke the wrath of the Landlord and Tenant 1988. Treading carefully at every stage is the name of the game. There are no easy answers, it all depends on the circumstances.

SIPP and Commercial Property

On 14 March 2013, LandlordZONE reported that growing numbers of retirement savers with self–invested pension plans (SIPP) are building up their pension pots by putting money into commercial property, the main reason for the increase that business owners are buying their own premises. Along with obvious tax advantages, it is suggested buying your own premises to form part of your pension is probably a good move. But is it really?

When a business tenant becomes the landlord as well, a different mindset is called for. Criteria for choosing premises for occupation differs from what is needed for appraising whether the property would make a good investment. With an arm’s length relationship, the landlord owns the property, not the tenant’s business. When the parties are connected, the tenancy can be structured to be tax advantageous but, while tinkering for tax is prudent, for property investment it may be wrong. For example, when the business pays more than market rent, an objective appraisal of the investment would be over–rented, and quite possibly down-valued.

The same applies when, for a tenant, ownership enables a new lease to be granted when the business at the premises is sold as a going-concern. Business owners selling a going concern will grant a new lease to the buyer with the rent either low deliberately in order to maximise the price for the business, or at a level the business can afford. A low rent to begin with assumes that on review the rent would be increased to full rent. But that way of thinking presupposes, all other factors constant, that the terms and conditions of the lease are designed to achieve the higher rent on review. Often they are not. As I said in my article in the February newsletter, leaving the drafting to a lawyer can be a mistake. As for the rent the business could support, it is quite possible the amount would exceed the market rent at the review date, resulting in no increase. Since, per business tenancy law, the tenant’s ability to afford more is irrelevant, it is not uncommon for an initial rent to remain unchanged over the entire term of lease; and thereafter, to make matters worse, the rent lower on renewal of that lease. Moreover, not all businesses are property-specific: a buyer might relocate the business, get rid of the lease or vest in a dormant company, and leave the landlord with less-security.

For pension planning, the higher yields that commercial property offers may seem good value compared with the peak of the market about five years ago, and with lower returns and volatility elsewhere a high–yielding investment, particularly where the relationship between landlord and tenant is not arm’s length, safety of income with relatively little hassle commercial property may fit the bill. But there is more to commercial property than immediate yield. Essentially, property is a depreciating asset whose investment potential is a combination of capital and rental growth, neither of which are necessarily linear nor logical. It is possible for capital value to go up or down or remain the same regardless of the rent, and similarly for rent to remain unchanged for years regardless of growth elsewhere. Property is an illiquid asset so while a commercial property investment can be mortgaged, cash is only realisable when there is a buyer at the price required. Even when an investment is regarded as an annuity, there is no certainty the tenant would remain solvent or renew for a term or at a rent commensurate with pension-requirements. As for saleability and funding, there may also be a difference between valuation theory, buyer expectations and mortgage lending criteria. The only ways to profit are either to buy a bargain or when the capital value of the property if sold with vacant possession or subject to an existing tenancy exceeds the purchase price including all costs during the ownership, tax payable, loss of interest on equity, and adjusting for inflation.

All types of business premises fall within the commercial property remit; shops, offices factories, warehouses, pubs, leisure, etc. Property has a reputation as a hedge against inflation and agencies report that commercial property does increase in value, but the commercial property market is not one big market where everything happening necessarily affects each individual property. Furthermore, because there is no standard form of lease, the terms and conditions of the actual lease can make or break the investment. As for pricing, shrewd professionals can dupe the inexperienced buyer into over paying; a tenant may be expected to pay more than an investor. A difference, often substantial, can exist between the value of a commercial property with vacant possession and the same property let; also the remaining duration of the contractual term can affect value, so too the identity and financial status of the tenant in occupation. During the boom years, the driver for rising prices was yield compression, even though the intrinsic value was often unchanged. Countless investors sucked in by the momentum now find themselves lumbered with commercial property which has gone ex–growth and where the property may well be unsaleable without accepting a thumping great loss.

For successful investment in commercial property, the art and skill is all about judicious choice. Pension planning is a long–term commitment to uncertainty. If you are going to buy and hold commercial property in a SIPP then the question is whether the proposition stacks up if you ignore the tax advantages and any tinkering with the tenancy. As for advisers, the people on your side should also be able to think long–term. It’s no good jumping on the bandwagon, demand for commercial property is intertwined with infrastructural changes in the business sector. For the investor, whether landlord or tenant, the ability to select the right commercial property from a vast array of propositions is about identifying the places and properties that still have potential for growth and investment performance.

Danger in leaving drafting to lawyers

With commercial property, the relationship between landlord and tenant hinges upon the terms and conditions of a tenancy, commonly known as a ’lease’ (a lease is the document). When a lease is granted, the onus is on the landlord to draft the wording and the tenant to approve. When the lease contains a rent review, with the rent to be reviewed to the market rent, as distinct from a formula such as index–linked, the lease will incorporate a ’second’ lease known as the “hypothetical lease”.

The hypothetical lease is all about how the market rent is valued. Rent is the product of the terms and conditions of the tenancy upon which the premises are let. The object of the hypothetical lease is to replicate those terms and conditions, but it does not have to replicate precisely. The wording of a hypothetical lease requires careful thought. When landlords and tenants leave the drafting to their respective lawyers, as happens invariably, the draftsmen are likely to follow precedents, often slavishly. Use of precedent is widespread and time–saving, but the snag in following what someone else has agreed involving other circumstances is that the consequences in practice for the parties in question may not be appropriate.

Whether the landlord’s or tenant’s intention could back-fire depends upon whether the wording attracts positive or negative connotations of material importance. Amongst issues where the landlord’s intention can back-fire involves the method of dispute resolution. There are two different methods, commonly known as ‘arbitration’, but whose rules differ. When the procedure is arbitration, any wording in the lease requiring each party to pay half the arbitrator’s costs is void under the Arbitration Act 1996. Also, while an arbitrator can award costs to the winner, it is not only the arbitrator’s costs that the loser could end up paying but also the loser’s costs. Where the procedure is determination by independent expert, whether the expert has jurisdiction on costs depends upon the wording of the lease: where the lease is silent one party could end up paying the whole of the expert’s costs.

If at review the rent cannot be agreed then the prospect of having to shell out an extra several thousands pounds plus vat to have the rent fixed by a third party can be daunting. It may become a question of extra costs versus worthwhile. Since ’armchair’ landlords tend to regard the dispute procedure as a last resort to be avoided if at all possible, many landlords tell their surveyors they do not want to go to ‘arbitration’ it doesn’t take much for a well–advised tenant to prey upon landlord fear by using the ploy of extra costs to obtain no increase. The same goes for tenants that concede more rather than pursue the (lower) market rent, only to find themselves stuck paying the higher amount for the duration of the term.

Costs ought not be considered in isolation. For a landlord, any increase will, provided the rent payable is ‘upward-only’ (not less than rent payable before the review) stay at that minimum level for the remainder of the term, possibly longer. Any uplift in rent can increase capital value and indicate investment performance. For a tenant, paying more than absolutely necessary will, assuming the upward-only proviso, endure for the term and possibly any holding-period after expiry of the tenancy, and can affect the marketability of the lease and sale of the tenant’s business as a going-concern.

Allowing the drafting and approval to lawyers working in isolation without input from surveyors can be a mistake. A lease is a fixed document, whose content may only be changed by mutual agreement (or rectification should a genuine mistake made by the original parties) but the market is continually changing. Wording from the past may not be such a good idea now or in future.

A prudent landlord will want a surveyor to assist the lawyer in drafting the lease, likewise a prudent tenant. Lawyers may have the theory at their finger–tips but surveyors deal with the practicalities. The difference is between the subjective and the objective. The lawyers represent the subjective, namely the actual landlord and tenant respectively, but at rent review the actual parties take second–place to the objective, the hypothetical landlord and hypothetical tenant. For subjective aspirations at rent review to be achieved, the hypothetical lease must be complementary.

Where a property is bought already let, the new landlord could be lumbered with a lease whose terminology is unfavourable to the investor’s expectations. Appraising a proposition without considering the impact of the terms and conditions of the existing tenancy can result in overpaying for the investment. For example, of a building that has been structurally enlarged, the question to whom does the rental value of the enlargement belong can be answered by the documentation.

Ideally, the hypothetical lease should allow for changes in the market, but predicting is not easy even if you think deeply and long-term. For matters shown to be contentious the tendency is to include the best of both worlds. For example, whether the term in the hypothetical lease is the original term or the unexpired term; should the original term run from the commencement of the tenancy or the review date.

Of course, any intention one party has via the hypothetical lease is only likely to succeed when those on the other side are inexperienced or have no choice at the drafting stage. At rent review, anyone can barter but for negotiating a rent review to market rent one needs a grasp of business tenancy law, rental valuation, and tenancy-psychology. For those of us surveyors whose job is to scrutinise ‘small print’ with a view to finding lucrative angles and loopholes for clients to exploit, the leaving the drafting of leases to lawyers can provide rich pickings.

Letting a Tenant off the Hook

With a business tenancy, agreeing the documentation is rarely straightforward at the best of times so, unless the lease contains a tenant–break, a landlord won't normally expect the tenant to want to quit before expiry of the contractual term.

When a tenant asks to be let off the hook, whether to agree or refuse is not necessarily an easy decision.  The preference, normally in the lease, is to want the tenant to assign its interest or underlet the premises.

For the tenant, both alternatives may be fraught. The tenant must procure an assignee whose status either satisfies criteria or, if the lease does not specify criteria, to ensure no grounds upon which the landlord could reasonably refuse consent. An acceptable substitute could prove hard to find where the supply of ’decent’ tenants has dried up.

On assignment, and depending on the date of lease, the outgoing tenant might be required to sign an authorised guarantee agreement, whereby per privity of contract the outgoing tenant remains liable for the rent, etc., should its assignee default and only bow out after that assignee assigns. For leases before 1996, the first tenant remains liable throughout the term regardless. Privity can prove onerous.  The outgoing tenant has no control over its assignee's conduct, the landlord’s enforcement notice comes out of the blue.

With under–letting, the tenant-landlord stays in control, but responsible to the superior landlord for rent, etc, regardless of whether the under-tenant pays.  Leases often require an under-lease to be contracted out of Landlord and Tenant Act 1954 so for the tenant it's a matter of finding someone that doesn't mind not having any legal right to remain in occupation after expiry of the under-lease.

Where there is quality demand for premises, or the tenant’s business is sold as a going–concern, the tenant is only likely to request outright quit when not wanting to risk residual liability. Where there is little or no demand, the landlord's risk includes a lengthy void, expensive insurance, hefty utility bills from deemed supply contracts, structural deterioration, vandalism, and, unless the building is listed or below the rateable value limit, empty property rates.  A property unoccupied for a long time may in itself be a deterrent.

Whether the tenant is an individual or a company and has a surety/guarantor is relevant.  Net asset value should be ascertained. Regardless of any effect on tenants of proceedings for non–payment it is generally fruitless for landlords to pursue a ’man of straw’.  

With a company–tenant, care should be taken to prevent the company becoming dormant, affecting investment value and creating problems for asset management. The use of dormant companies, formerly a tax loophole but nowadays a ring–fencing device for the trading or parent company, is widespread. Investors are notoriously lax in checking the prevailing status of existing tenants. With small company tenants, whose landlord is passive, or where the rent is paid on behalf of the tenant, the legal tenant may have been dissolved or the occupation transferred without consent. When individual–tenant(s) incorporate, applying to assign the tenancy to the company is frequently overlooked.  Often only when a notice is to be served, assuming due diligence, or the tenant requests something is an irregularity discovered; it may then become a matter of whether or not the landlord is deemed to have acquiesced.

For a decision to accept surrender or vary terms of the tenancy involving an assignee, care should be taken to avoid prejudicing privity of contract with the previous or first tenant and surety. Surrender ends the tenancy. Varying terms could limit the first or previous tenant’s and surety liability to that date.

Generally, tenants are honourable and asking to be let off the hook is symptomatic of wanting to do the decent thing. When, for whatever reason, landlords refuse, tenants resort to roundabout means: nonpayment of rent(s), removing stock and fixtures to defeat bailiffs in the hope of forcing the landlord to re-enter, abandoning premises, and handing back the keys. With company tenants administration is a solution. Landlords may consider pre–packs, the pre-arranged sale of (parts of) the business to persons of the failed company, unethical but the practice is within the law. The administrator must maximise the value of the company’s assets as soon as possible so as to pay creditors.

A simple way to accommodate the tenant's request is to agree surrender in conjunction with simultaneous reletting to a new tenant or disposal.  The landlord (agents) handles the marketing, the cost of which could be shared or borne by the outgoing tenant. Another way where the landlord is confident of early reletting is for the tenant to pay a capital sum equivalent to 2–3 times passing rent, to remove all fittings and fixtures and vacate the premises in a clean and tidy condition. With shops the tenant out sooner than later may be better because a snag in allowing a tenant in occupation whilst premises are marketed is that prospective tenants can ask about the trading position and be deterred by comments.

When a tenant is in trouble, often the writing is on the wall and the message may also be a dire warning for the location yet many landlords isolate the situation and fail to avoid the downfall by disposing of the investment before wider consequences become obvious. For premises in demand reletting is less hassle, but elsewhere it makes no sense, at least not to me, to hold a property for the sake of it. Investors may dislike paying tax but a substantial difference in value can exist between a property with vacant possession and let to a tenant whose investment covenant is sought after. To keep the property for income is only worthwhile if trouble-free. "

When tenants want out, change is in the offing. For landlords, the decision is whether to go with the flow, or resist and have change forced upon them.

Rent Review in the Prevailing Climate

Investment is about becoming financially better off. Investing in commercial property can be rewarding provided you know what you’re doing, otherwise risky. Commercial property is a generic term for all types of business premises; offices, factories, warehouses, shops, supermarkets, retail warehouses, factory outlets, trade counters, pubs, restaurants, and leisure. Essentially, a commercial property is a fixed asset whose investment value requires sufficient appreciation to at least counteract depreciation. Successful investment is about judicious choice and timing: what to buy, how much to pay, how to manage, when and how to sell. Generally, assuming the objective is investment, not development, landlords want both capital value and the rent to least keep pace with inflation. Property has a reputation as a long-term hedge against inflation, but not all properties make good investments. Any potential for capital gain and/or rental growth depends on the variables.

The tenant’s objective for the property is a marketing device for the tenant’s business. The tenant does not care about the landlord’s investment. When costs and overheads overshadow the advantages, the tenant moves on. During the tenancy, tenants want to reduce property costs and minimise liabilities but often at the expense of the landlord. To get landlords to be accommodating, tenants use manipulative tactics, such as claiming business is bad, not being able to afford more, and without concessions the tenant would go broke. Some landlords, especially when mortgaged to the hilt or petrified of voids, are so scared they’ll agree to anything. Many unrepresented landlords fall for tenant ploys. It is easy to be influenced by doom and gloom. Of the economy, hardly a day goes by without news of another business collapse or rationalisation, jobs lost. However, the economy rarely has any bearing on individual businesses. The total market for goods and services comprises sectors and segments. Businesses are not all in the same boat. The world does not owe the tenant a living. In my opinion, most problems are self–inflicted, through failure to address operational short-comings.

For landlords whose commercial property is in dire straits, any suggestion of rent review might seem alien. All property belongs to someone. There is nothing new about commercial property ending up in the wrong place: localities, ‘High Streets’, are not sacrosanct, buildings often out-last their useful shelf-life. Tenants go broke by not anticipating change, investors get it wrong by ignoring warning signs.

In stable and thriving areas of the commercial property market, landlords look forward to rent review. Presented with a plea for clemency, any decision whether to implement the review should be made after the rent is agreed or ascertained. To decide against on the basis of a sob–story invites the question ’how do you know it’s not a negotiating ploy? ’ By agreeing no increase without first exploring all the possibilities the landlord risks missing out on rent increase and capital growth. If the landlord could afford to, a lower rent payable could be accepted.

A rent review that’s ‘upward-only’ does not mean the rent necessarily has to go up, simply that after the market rent is agreed or ascertained the rent payable will not be less than the amount payable beforehand (assuming nothing else to the contrary). Since the market rent could be lower than rent payable, there could be repercussions for the investment value if the property were mortgaged. Many landlords commission surveyor reports on the likely rent at review but I consider such reports a waste of money. During negotiations, evidence can emerge that was not known about before, also psychology enters the fray. For example, most tenants are into commercial expediency so, even if there were no evidence, a nominal increase might be offered to avoid the cost of dispute resolution referral.

With commercial property, there is no standard form of lease. Leases are drafted from scratch, to the parties’ requirements, and often using precedents. [The Law Society has devised a short form of lease, but wording can be altered. ] Rent is the product of the terms and conditions of the tenancy upon which the premises are let. Wording should not always be taken literally: there may be overriding legislation, also words and phrases attract connotations; a different interpretation can often result in substantial increases or savings.

When a lease is granted, the terms and conditions are subjective, but the approach at review (assuming market rent, rather than inflation-adjusted, formulaic, or turnover-linked) is objective. Unlike on expiry where, (assuming the tenancy would qualify for renewal rights) rent is based on s. 34–s. 35 Landlord and Tenant Act 1954, a rent review during the term is based on a hypothetical lease, written in the review clause (and any related documents). Open market rent is not what the actual tenant could afford or how much the actual landlord might want, but what rent the premises would fetch if let in the market between a hypothetical willing landlord and hypothetical willing tenant. ’Hypothetical willing’ is defined in business tenancy law. The hypothetical lease may or may not contain the same terms and conditions as the lease so the outcome of the review might not be as envisaged. For example, if when the premises were let the rent reflected a limitation in use of the premises, then an unrestricted use in the hypothetical lease could result in a greater rent at review, all other factors remaining constant. Conversely, an assumed term without a break clause could result in a lower rent.

Where there is no evidence, the answer is to not value back-to-front. Comparable evidence is back-to front: it implies someone else agreed first and for the subject review to follow, pro-rata. Forward-thinking assesses rent by using either one of the other methodologies, or informed opinion. Informed opinion differs from letting agency ‘real-world’ experience because, unlike the actual market where they may be no demand, in the world of the hypothetical anything is possible.

VAT and storage

"As from 1 October 2012, the VAT exemption for storage facilities was withdrawn on a blanket basis and VAT will automatically be payable on rent even if the option to tax has not been exercised.

VAT Information Sheet 10/13 was published on 9 August 2013 and clarified what was intended by the changes which came in on 1 October 2012. The IS states that the new rules apply to suppliers of “any facility which is used, or could potentially be used, by their customers for the storage of goods and customers who rent facilities to store goods”.

The IS clarifies that the changes do not just apply to “self-storage”, which could be narrowly defined as storage just by the end user, but storage by either the supply recipient (customer) or a third party with the customer`s permission if not under a separate supply (for VAT purpose).

The law refers to “facilities for the self-storage of goods” but the guidance states that the changes are not restricted to the type of storage where a small area within a dedicated building is rented by an individual to store their own personal property. The self-storage of goods, therefore, means any storage of goods by an end user.

Storage use includes physical storage, regardless of the supplier’s intention or any agreement between the parties, or storage implicitly intended from the nature of the premises, or commercial documentation in the absence of other actual use. If premises are used for more than one purpose, the rules on multiple and composite supplies will apply and there are examples contained in the IS.

The ramification for landlords is that, as the supplier of premises, they need to monitor the use to which the leased premises are put. Premises which are exempt from VAT in the normal case (and in respect of which no VAT election has been made) will become chargeable automatically for VAT in the event that the tenant, or a third party with the tenant’s permission, uses the whole or part of the premises for storage.

As is often the case, an absentee or institutional landlord will not know how the tenant is using the premises or permitting their use. The IS recommends that the landlord obtains and retains written confirmation of the use from the tenant. It will be necessary, in future, for all leases to contain a requirement for the tenant to supply such information, so that the landlord can comply with the law.

Where premises are sub-let, the head landlord will not need to charge VAT (in the absence of an election) but the intermediate landlord may need to begin to charge VAT if the sub-tenant or a third party with the sub-tenant’s consent (not a separate sub-underlessee or sub-licensee) begins to use the premises for storage. "

High Street carnage

All this carnage on the High St must be causing problems for internet companies - where are people going to go in the future to look at stuff before they buy it?

'Readiness for Sale' - A Guide for Streamlining Commercial Property Transactions

“In 1995, a working party was set up by the Investment Property Forum (IPF) to consider existing procedures for the acquisition and disposal of real estate and to recommend improvements that would speed up the sale and purchase disposal process. The consultation led to the publication of ‘Readiness for Sale’ in 1996.
16 years on, property in the UK continues to represent, approximately 7%-8% of the total investment market (by value). Liquidity remains an issue exacerbated by the cost and time involved in undertaking transactions and it is clear that ensuring a property is ‘ready for sale’ is even more crucial in challenging economic times as prices are often renegotiated and funders become increasingly selective on assets and their sponsors. Against this background and the increasing use of technology and corporate wrappers, the IPF decided to review the 1996 publication and constituted a new Working Group in 2011. The second edition of 'Readiness for Sale' was published in May 2012. "

Listed Buildings

English Heritage has created a searchable database of all nationally designated heritage assets including Listed Buildings, Scheduled Monuments, Registered Parks and Gardens, Registered Battlefields and Protected Wreck Sites.

http://list.english-heritage.org.uk/

Buyers of property to let less deserving of protection

Per Scullion v Bank of Scotland plc (t/a Colleys) [2011] the Court of Appeal has overturned the High Court decision that for buy-to-let residential property the valuer was liable to the purchaser.

The CA held that although the valuer had been negligent and the purchaser had relied upon the valuer’s report (amongst other advice) when deciding to proceed, the purchaser did not establish foreseeability of damage or a sufficient degree of proximity between himself and the valuer.
Nor did the purchaser show that it would be "fair, just and reasonable" to impose (on the valuer) a duty of care to the purchaser. The Court held there were important distinctions to be made between valuations for buy-to-let purposes and those made for home buyers.

The court commented that those buying properties to let, were less "deserving of protection by the common law against the risk of negligence than those buying to occupy as their residence."

Expert Witness Lip service

I have become so fed up with chartered surveyors paying ‘lip service’ to the RICS Practise Statement and guidance Notes for chartered surveyors acting as expert witness at rent review but ignoring the substantive provisions that I am going to make formal complaints to the President of the RICS.

In one case recently, the tenant’s expert witness surveyor, apparently on the RICS panel, failed to disclose that he and his firm are retained advisers for the tenant. The expert witness opinion was partisan and when challenged he said he was not answerable to me. Fair enough, but he is answerable to the RICS and being on RICS panel for dispute resolution appointed surveyors he has a duty to set a good example.

In another matter at present, where I’m acting for the tenant, the landlord’s surveyor now acting as expert witness, quite apart from describing his report as a submission, thereby confirming ignorance of terminology, is basically arguing the matter as if an advocate.



Good time to invest?

It seems to me there are a growing number of people thinking to themselves now seems like a good time to invest in shop property. But I'm not convinced. Not because life's difficult for many retailers, and that for many struggling on in the hope of surviving is possibly about the best they can do, but that that the sort of property on the market for sale doesn't fill me with much enthusiasm for its investment potential.

Unlike the stock market, where you're buying a share of the company's business, with property you are not. You are simply buying the building in or which the tenant runs its business. Whether the tenant intends to remain there is not something you are entitled to know and the tenant is not obliged to keep you informed. The only time the tenant has to tell you it is going is when it applies to assign the lease, sub-let the property, or does not renew the lease on expiry. And/or, in the case of a ltd company or plc, when it puts the occupant tenant in liquidation, administration or a CVA. Therefore, when you buy a shop property investment, you are placing a good deal of trust on the fact the tenant will continue to be the tenant for at least as long as the price you pay is commensurate with the value you have placed on the property per that price you have paid. For example, if the price you pay equates to 7% yield then to maintain that value, all other factors remaining constant,  the tenant or a tenant of at least the calibre (if the lease were assigned and/or the property re-let) would have to remain the tenant for just over 14 years. If not, if any future tenant within that 14 year period is of a lesser calibre, then the value of the property would be less (all other factors remaining constant). 

Buying a property let on 20 year lease is not the answer. Generally, retail property is a depreciating asset and the shorter the term the greater the yield. A property let to Barclays Bank plc, for example, on leaseback for 20 years from 2009 will likely fetch a higher price than if the term remaining is only a few years before expiry. 

There is a difference between the return or yield you can get based on what you pay and whether the investment is worth buying in the first place. I think many people are not realising they are falling into the trap of the first. And it is a trap, believe me, because what it leads to is becoming stuck with something that is really only resalable at the same sort of price now. 

Distressed Sellers

"Distressed" seller is the latest way for sellers to get rid of rubbish. The sort of properties that nobody else would buy. Start off by putting on the market over-priced. Expect to sell for much less. Attract interest, consider offers much lower than the quoting price. Do some due diligence as to whether the buyer has the money. Agree to accept what is thought by the buyer to be a bargain price. Exchange and complete contracts as soon as possible. Everyone is happy.  
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